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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25103 • TRI 1202.
Ashlee Olsen
processor • Mar 25, 2025, 1:16 PM
@Stephanie D Hi! Can you let me know the date of purchase and also if this is the original owner? Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Ashlee Olsen
processor • Mar 25, 2025, 1:24 PM
Can you let me know What is the voltage coming from the controller? What is the DC voltage on the brown and black wire leaving the control when pressing the flush button? Has the discharge tube been removed from the back of the pump? What color is the sensor indicating?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Ashlee Olsen
processor • Mar 25, 2025, 1:25 PM
Can you tell me: What is the voltage coming from the controller? What is the DC voltage on the brown and black wire leaving the control when pressing the flush button? Has the discharge tube been removed from the back of the pump? What color is the sensor indicating?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Ashlee Olsen
processor • Mar 25, 2025, 1:45 PM
Can you tell me: Is the toilet holding water? Is the waste ball opening and closing as expected when the pedal is released? Is the pedal laying on the floor?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Stephanie Davis
dealer or external • Mar 25, 2025, 2:07 PM
DOP: 7/5/2023 and yes, they are the original owner. Toilet holding water? Yes Is the waste ball opening and closing as expected when the pedal is released? Yes Is the pedal laying on the floor? No
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Ashlee Olsen
processor • Mar 25, 2025, 2:56 PM
PA submitted to Thetford
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Ashlee Olsen
processor • Mar 28, 2025, 4:17 PM
@Stephanie D per Thetford there is only a 1 year warranty on the Thetford toilet. Claim denied. I will attach the email in this folder.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Stephanie Davis
dealer or external • Mar 28, 2025, 4:54 PM
@Chris L Thetford denied claim, 1 year warranty.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Chris Lehnert
dealer or external • Mar 29, 2025, 11:49 AM
got it il give the ext war company call again and inform them
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25103/25103.pdf
Processed summary
25103
TRI 1202 • Ashlee • forest-river
Heat 9 • comments 9 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Chris Lehnert
got it il give the ext war company call again and inform them
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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