iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 76/100
Risk pressure 7 • 1 claims • 53 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 14281 • GRE 8220.
Destinee McGinley
dealer or external • Oct 7, 2026, 5:27 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 8:48 AM
@Destinee M Just a reminder that NPF lines do not pay for warranty. Diagnostics are only covered when a problem is found.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 8, 2026, 9:16 AM
@Alix M I kind of figured but I needed to at least submit because the customer can't understand that warr doesnt cover cosmetic and NPF.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 9:19 AM
I am going to enter them on this one anyways and we will let FR come back.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 9:20 AM
@Destinee M Can you get photos for Warranty Repair 3? Labor code requires them.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 9:30 AM
Warranty Repair 10 is not a warranty issue as the fan was installed by Greeneway.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 9:46 AM
@Destinee M Warranty Repair 21: we need photos of the stove tags with M/S numbers.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 8, 2026, 9:53 AM
Alix Mongiat the only tag on the oven anywhere is the one up under the range hood. I will upload that along with the pic for warr3 now
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 8, 2026, 10:02 AM
@Alix M ^^ For some reason when I try to tag you from my phone it doesn't actually tag you.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 10:03 AM
It does the same thing for me too when I try to do it from my phone.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 10:04 AM
@Destinee M Sorry- there is a lot going on with this one so there are a lot of comments. Can you tell me what the correction was for Warranty Repair 31? Did the tech do anything about the marks?
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 8, 2026, 10:06 AM
@Alix M besides looking and trying to find where the marks came from, no he did not do anything
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 8, 2026, 10:08 AM
@Alix M this is the tag for the oven I think
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/WO_14281_JOB_21_2026.10.05_16.18.28.jpeg
Alix Mongiat
processor • Oct 8, 2026, 10:28 AM
Claim 2831983 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 4:33 PM
@Destinee M From Forest River- Job 1: approved for 0.2 hour Job 2: approved for 0.1 hour Job 3: when was the antifreeze on the floor as unit has been retail owned since May Job 4: denied - NPF Job 5: unit as been retail owned since May, i'm a bit confused how this is a warranty item Job 6: Please provide a photo of the leak as we do not seal the complete shower base Job 7: NPF Job 8: NPF Job 9: is this for the drawer front and the drawer guides? if so we will need these seperated. Job 10: dealership responsibility Job 11: approved for 0.4 hour Job 12: can you advise when this was found as unit was purchased in May Job 13: NPF Job 14: NPF Job 15: approved for 0.2 hour Job 16: denied- NPF Job 17: Please advise when this was found as unit was purchased in May Job 18: approved for 0.3 hour Job 19: approved for 0.2 hour Job 20: NPF Job 21: approved for 0.5 hour Job 22: NPF Job 23: approved for 0.2 hour Job 24: noted with manufacturer Job 25: denied- NPF Job 26: Please advise when this was found as unit was purchased in May Job 27: Please provide a photo showing where the leak is entering Job 28: denied - npf Job 29: approved for 0.3 hour Job 30: This appears it could be touched up, please confirm Job 31: denied - not a warranty item Job 32:  is this a nail sticking out? Job 33: approved for 0.3 hour Job 34: can you advise when this was found as unit was purchased in May Job 35: approved for 2 hours Job 36: approved for 0.5 hour Job 37: NPF
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 8, 2026, 4:33 PM
@Heidi H @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 9, 2026, 9:03 AM
@Destinee M I have gone through and responded to everything I could from the customer documentation. We still need the following: Job 9: Hello, is this for the drawer front and the drawer guides? if so we will need these seperated. *I can separate these, no problem but I need the time separated so I know what to request for each job. Job 30: This appears it could be touched up *Need confirmation this can be touched up and how much time you will need to do so. Job 32: Hello, is this a nail sticking out? If they come back on any that I added notes to, I will let you know.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 9, 2026, 10:02 AM
@Destinee M Job 34: we would recommend a sublet to do a professionally clean. *If you want to get me a quote from someone, I can get that added to this PA. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 9, 2026, 1:32 PM
@Alix M I WILL GET THAT INFO BY MONDAY AND THEN TALK TO MATT ABOUT THE CLEANING THING
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 12, 2026, 11:06 AM
@Alix M is warr paying for that cleaning sublet?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 12, 2026, 11:59 AM
@Destinee M Once you receive the estimate, upload it here and I will submit for approval. I can't say yes or no without submitting it to them. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 16, 2026, 12:57 PM
@Alix M JOB 9- JUST GLIDES JOB 30- IT COULD BE TOUCHED UP BUT DUE TO THE STEPS IT WILL KEEP HAPPENING AND THE GOUGES ARE DEEP. REQ .5 JOB 32-IT IS A STAPLE BUT THAT HAS NOTHING TO DO WITH THE WALL BOWING OUT THE WAY IT IS AND YOU CANT PUSH IT BACK IT IS VERY FIRM
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 16, 2026, 1:52 PM
@Destinee M Job 9 states the cabinet door needs to be replaced too due to the drawer hitting it. I want to confirm you are now just asking for guides as the flat rate for just the guides is only 0.2 hour for the pair. Job 30- if the steps are the problem, how will a new door keep this from happening?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
iClaims AI
processor • Oct 16, 2026, 11:26 PM
Hi everyone — I reviewed the current RO, 95-photo folder, and sidebar updates. The latest thread shows claim 2831983 was submitted and Forest River approved or denied several items; please focus follow-up on the remaining questions: confirm discovery/retail timing for Jobs 3, 5, 12, 17, 26, and 34; add the requested leak-entry photo for Job 27 and confirm whether the Oct 8 uploads answer the Job 6 leak-photo and Job 21 stove model/serial photo requests; clarify Job 9 scope and split hours between the drawer front and guides if both remain; confirm touch-up feasibility/time and how a new door addresses the interference for Job 30; and identify what is protruding in Job 32. The thread also lists NPF, denied, or dealership-responsibility outcomes on other jobs, so please keep those separate from any remaining warranty request. Thanks. @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 8:38 AM
@Destinee M After adding the comment regarding Job 32, this is FR's response; Hello, when you say remove everything, can you confirm what all you're wanting to remove?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 8:48 AM
@Destinee M Just so you know- all we need on this one is - Job 9 - updated WO separating the cabinet door and the guides on the drawer. Job 30 - FR won't replace a door when the cause is still an issue. We spoke on the phone last week regarding this- Can the steps be adjusted at all to not hit the door and cause future damage to a new door? Job 32: Hello, when you say remove everything, can you confirm what all you're wanting to remove? (I just added this comment this morning) Job 34: we would recommend a sublet to do a professionally clean.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 19, 2026, 10:39 AM
@Alix M JOB 9- SEPARATED JOB 30- THERE ARE NO ADJUSTMENTS TO BE MADE, MATT SAYS IT IS JUST MANUF FLAW/DESIGN UNFORTUNATELY. 32- THE HEADER TRIM, SLIDING DOOR, DOOR TRIM, BATTON STRIPS, OUTLET, AND CORNER MOLDING NEED TO BE REMOVED
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 19, 2026, 10:42 AM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281 UPDATED.pdf
Alix Mongiat
processor • Oct 19, 2026, 11:35 AM
@Destinee M @Matt F Job 30- do you want approval to touch up the door then since this will keep happening even on a new door?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 19, 2026, 11:41 AM
@Alix M SURE LETS DO THAT
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 11:43 AM
@Destinee M Thank you. I have added notes. Any luck on that sublet for Job 34?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 19, 2026, 12:54 PM
@Alix M we are having our cleaning person try to get after it
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 1:32 PM
@Destinee M Okay, let me know if that works and how long it takes them to get it out if it does.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 1:35 PM
I have submitted 2841163 for the drawer guides on job 9 since the other PA was already in for the labor code of the cabinet door.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 4:22 PM
@Destinee M Drawer guide replacement on job 9 was approved for 0.5 hour.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 19, 2026, 4:36 PM
@Destinee M Updated: Job 1: approved for 0.2 hour Job 2: approved for 0.1 hour Job 3: approved for 0.5 hour goodwill Job 4: denied - NPF Job 5: approved for 0.3 hour Job 6: approved for 0.5 hour goodwill as we do not seal this area during production Job 7: NPF Job 8: NPF Job 9: approved for 0.4 hour to replace drawer guide Job 10: dealership responsibility Job 11: approved for 0.4 hour Job 12: approved for 0.5 hour Job 13: approved for 0.05 hour Job 14: NPF Job 15: approved for 0.2 hour Job 16: denied- NPF Job 17: approved for 0.3 hour Job 18: approved for 0.3 hour Job 19: approved for 0.2 hour Job 20: NPF Job 21: approved for 0.5 hour Job 22: NPF Job 23: approved for 0.2 hour Job 24: noted with manufacturer Job 25: denied- NPF Job 26: approved for 0.3 hour Job 27: approved for 0.5 hour Job 28: denied - npf Job 29: approved for 0.3 hour *Job 30: Hello, can you provide a picture of the stairs showing why they cannot be adjusted to prevent this from happening again? Job 31: denied - not a warranty item Job 32:  approved for 4 hours  the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Job 33: approved for 0.3 hour Job 34: need sublet Job 35: approved for 2 hours Job 36: approved for 0.5 hour Job 37: NPF Job 38: approved for 0.4 hour to replace cabinet door (goes with job 9)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 20, 2026, 3:41 PM
@Alix M job 34 our cleaner spent 1 hour trying to clean it out and it will not come out, do we submit for replacement rug now?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 20, 2026, 4:05 PM
@Destinee M Do you have updated photos of how it looks now and a detailed update on what they attempted to do to the rug to clean it? Just want to be sure I have all information as Forest River specifically said to get a sublet cleaner to clean it.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 20, 2026, 4:07 PM
@Destinee M Do you have updated photos of how it looks now and a detailed update on what they attempted to do to clean it? Just want to be sure I have all information as Forest River specifically said to get a sublet cleaner to clean it.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
iClaims AI
processor • Oct 20, 2026, 5:08 PM
Hi everyone — I reviewed the current RO, 95-photo folder, and sidebar updates. The latest thread shows claim 2831983 was submitted and Forest River approved or denied several items; please focus follow-up on the remaining questions: confirm discovery/retail timing for Jobs 3, 5, 12, 17, 26, and 34; add the requested leak-entry photo for Job 27 and confirm whether the Oct 8 uploads answer the Job 6 leak-photo and Job 21 stove model/serial photo requests; clarify Job 9 scope and split hours between the drawer front and guides if both remain; confirm touch-up feasibility/time and how a new door addresses the interference for Job 30; and identify what is protruding in Job 32. The thread also lists NPF, denied, or dealership-responsibility outcomes on other jobs, so please keep those separate from any remaining warranty request. Thanks. @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 26, 2026, 8:44 AM
@Destinee M I wanted to follow up on this- we are going to need to find a sublet since that is what Forest River asked for. If you could contact someone and get an estimate for me. Then if the sublet doesn't work, we can try and request replacement.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 26, 2026, 11:20 AM
@Alix M DURACLEAN IN PLOVER WISCONSIN QUOTED $150-$200
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 26, 2026, 11:54 AM
@Destinee M We need a copy of the estimate to upload with the PA. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 26, 2026, 12:01 PM
@Alix M UPLOADING IN 5
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 26, 2026, 12:25 PM
@Destinee M I have updated the PA with the sublet. Now we just need the following and we should be all set (hopefully) *Job 30: Hello, can you provide a picture of the stairs showing why they cannot be adjusted to prevent this from happening again?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 26, 2026, 1:31 PM
@Destinee M FR will authorize the sublet but they need the VIN put on the estimate. Please get the VIN added and let me know so I can upload it for FR
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 29, 2026, 10:45 AM
@Alix M OKAY SOUNDS GOOD
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 29, 2026, 11:02 AM
@Destinee M Please let me know when you upload the Estimate with the VIN so I can officially get approval. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 29, 2026, 11:19 AM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/doc03964220261029100309.pdf
Alix Mongiat
processor • Oct 29, 2026, 11:47 AM
@Destinee M Thank you - added. Now all we need is the photos for Job 30.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Destinee McGinley
dealer or external • Oct 29, 2026, 12:04 PM
@Alix M UPLOADED AND NO ADJUSTMENT TO BE MADE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 29, 2026, 12:25 PM
Added, thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/14281/14281.pdf
Alix Mongiat
processor • Oct 29, 2026, 1:30 PM
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/14281/14281.pdf
Processed summary
14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • follow-ups 5 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 76/100
Risk pressure 7 • 1 claims • 53 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • blocker Waiting on OEM
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • last actor processor
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 14281 • GRE 8220 • heat 73
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops