iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 14093 • GRE 8220.
Destinee McGinley
dealer or external • Sep 15, 2026, 2:23 PM
@Alix M WORK PARTIALLY COMPLETED, LINE 3 & 4 NEED TO BE COMPLETED YET
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Sep 15, 2026, 2:59 PM
PA 980304 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Sep 23, 2026, 2:58 PM
Job 1: approved for 0.5 hour Job 2: approved for 0.3 hour Job 3: pending vendor Job 4: approved for 0.6 hour Job 5: approved for 0.4 hour
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Sep 28, 2026, 11:40 AM
Send Grand Design an email as Job 3 has been pending a vendor response for over a week.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Sep 28, 2026, 2:07 PM
@Destinee M @Dustin L Job 1: approved for 0.5 hour Job 2: approved for 0.3 hour Job 3: approved for 0.5 hour Job 4: approved for 0.6 hour Job 5: approved for 0.4 hour *(REQUIRED) A copy of the complete, POST repair, customer-signed work order MUST be provided with submitted claim.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/14093/14093.pdf
Destinee McGinley
dealer or external • Sep 28, 2026, 4:22 PM
Alix Mongiat signed ro uploaded
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Sep 28, 2026, 5:04 PM
@Destinee M @Dustin L I need an invoice for the part for job 3 as it is over 5% labor and there is nothing in Grand Design for VIN.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Sep 29, 2026, 5:49 PM
Moving to claims returned until we get the invoice for the part.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Oct 5, 2026, 1:30 PM
Following up on the invoice. We only have until end of next week to submit this for payment before it is late and payment will be denied.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/14093/14093.pdf
iClaims AI
processor • Oct 26, 2026, 4:28 PM
---TIME SENSITIVE--- GRE 8220 | RO 14093 (Stoeger) | PA 980304. Reviewed all three PDFs, all 17 photos individually and the complete sidebar threads. Primary return blocker: the invoice for job 3's refrigerator-latch/bracket part. Alix requested it September 28 because the part exceeds 5% of labor and she found no GD invoice for this VIN; September 29 she returned the claim for that invoice and October 5 warned of the filing deadline. Obtain the matching supplier invoice and reconcile it to part 82203198/$6.08. Confirm current submission status and any required late-filing acceptance. The signed RO is already uploaded: the three September 28 photos show all three pages, including the customer signature dated September 22. Do not repeat the upload request. Reconcile that N/C copy with the later $906.28 final ($900.20 labor + $6.08 parts) and retain the complete post-repair signed evidence required by the PA. PA-approved hours for jobs 1-5 are 0.5/0.3/0.5/0.6/0.4 = 2.3 hours ($322 at the RO's $140 rate). The final bills $900.20 labor, equivalent to 6.43 hours: a $578.20/4.13-hour difference requiring reconciliation of actual time, overlapping codes or additional authorization. This difference is not a verified loss or an instruction to increase time. Clarify actual completion: job 1 says trimming the ski did not fix the floor and proposes further work; job 3 describes a temporary pin adjustment pending a replacement, with the customer requesting shipment. Document the final authorized remedy, part installed or shipped, actual dates and result. The photos support the floor concern, gate-valve work, latch identity, door-track measurements and drawer guide, but do not establish the later permanent floor/latch outcome. Job 3 vendor approval is now present, so the earlier pending-vendor request is resolved. Assign an owner/target date and retain the accepted claim reference. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/14093/14093.pdf
Dustin Lucas
dealer or external • Oct 27, 2026, 12:56 PM
@Alix M Uploaded invoice for part.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Oct 27, 2026, 1:38 PM
@Dustin L @Matt F Thank you for the invoice, but this is now a late submit as well. Matt- total labor approved put the claim at $392 plus parts which won't add up to too much on this. But if you wanted to email GD on this one as well. @Chris B @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/14093/14093.pdf
Alix Mongiat
processor • Oct 29, 2026, 1:17 PM
Work was done 9-15 to 9-17. Please let me know if I should submit this for payment with it being late.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/14093 - late/14093.pdf
Processed summary
14093
GRE 8220 • Alix • grand-design
Heat 13 • comments 13 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Work was done 9-15 to 9-17. Please let me know if I should submit this for payment with it being late.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

14093
GRE 8220 • Alix • grand-design
Heat 13 • comments 13 • blocker Unknown blocker
Work was done 9-15 to 9-17. Please let me know if I should submit this for payment with it being late.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops