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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 86/100
Risk pressure 6 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13970 • GRE 8220.
Matt Ferkey
dealer or external • Aug 17, 2026, 4:48 PM
@Alix M This unit is out of warranty by two months or so. However, the damage to the inverter was an obvious workmanship concern. Hoping for warranty consideration. It would provide a lot of goodwill with the customer.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 17, 2026, 5:44 PM
@Matt F This does not show requested labor time. I see diagnostic, but we will still need to know how much time to R&R the inverter. Flat rate is 1 hour.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 17, 2026, 5:44 PM
PA 2779446 is in draft status until we get confirmation on labor time.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Matt Ferkey
dealer or external • Aug 17, 2026, 6:02 PM
@Alix M Interesting. Diag shows because we already did that. I have 1.0 for R&R inverter on my end. It must not show unless it has been completed on our end. Yes, 1.0 is acceptable.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 17, 2026, 6:19 PM
Sorry- I had 1 hour in there because the 0.5 to diag. Flat rate is 0.5 hour to replace. I will request 1.5 hour and see what they say (0.5 hour to diag and 1 hour to replace)
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 17, 2026, 6:21 PM
PA 2779446 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 18, 2026, 10:39 AM
@Dustin L @Matt F From FR: the inverter has a two year warranty. We have emailed the admin contact on this claim a troubleshooting form that must be completed and attached to the labor line for review. Please only acknowledge this feedback line after the form has been completed and properly attached. To help keep the process moving smoothly and timely, we kindly ask that the completed form be attached to the labor line within 10 business days. Failure to do so may result in delays or possible denial of the claim. We greatly appreciate your cooperation and assistance. Thank you! *I do not see the form, so I am unsure if they emailed it to Dustin? Please confirm
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 18, 2026, 10:48 AM
Got the form now. Added to the folder- please answer the questions.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Matt Ferkey
dealer or external • Aug 18, 2026, 1:22 PM
@Alix M This is not an inverter claim, this is a workmanship claim on the camper. The wiring was improperly terminated into the inverter. That caused arcing and ruined the inverter.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Matt Ferkey
dealer or external • Aug 18, 2026, 1:25 PM
@Alix M you can see in this photo, I put a straight edge up to the wires... The black one was cut short and was never engaged into the levernut. It was just touching the metal contact inside and arcing causing the excessive heat. The heat melted the insulation on the wiring and melted the lever nut on the inverter.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/20260817_144743.jpg
Alix Mongiat
processor • Aug 18, 2026, 3:01 PM
Added notes.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Alix Mongiat
processor • Aug 18, 2026, 4:37 PM
@Matt F @Destinee M This was approved for 1.5 hour as a goodwill.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf
Processed summary
13970
GRE 8220 • Alix • forest-river
Heat 12 • comments 12 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Matt F @Destinee M This was approved for 1.5 hour as a goodwill.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 86/100
Risk pressure 6 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

13970
GRE 8220 • Alix • forest-river
Heat 12 • comments 12 • last actor processor
@Matt F @Destinee M This was approved for 1.5 hour as a goodwill.
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 13970 • GRE 8220 • heat 12
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