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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
9
Claims waiting on photos, docs, or dealer replies.
OEM blocked
73
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
19
Dealer responded, but processor-side next move is still open.
Ready to close
256
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
9
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
73
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
19
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
256
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 1,321 • 540 claims • 5,125 comments
Closeout 67 • dealer response 99 • OEM friction 97 • processor 86
Escalation 90 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 12.6 • dealer wait 0.2 • OEM wait 1.3 • escalation 1.3
231 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 75/100
Risk pressure 704 • 341 claims • 2,200 comments
Closeout 61 • dealer response 95 • OEM friction 84 • processor 100
Escalation 82 • quality 35 • tone/compliance 52 • mismatch 100
Per 100 claims: ready 15 • dealer wait 1.2 • OEM wait 7.3 • escalation 3.2
88 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 384 • 333 claims • 589 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 99 • quality 35 • tone/compliance 99 • mismatch 100
Per 100 claims: ready 28.2 • dealer wait 0 • OEM wait 0 • escalation 0
2 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. MYRV 12024 · 74/100
Risk pressure 264 • 171 claims • 1,202 comments
Closeout 54 • dealer response 95 • OEM friction 71 • processor 97
Escalation 67 • quality 35 • tone/compliance 95 • mismatch 100
Per 100 claims: ready 17.5 • dealer wait 1.2 • OEM wait 13.5 • escalation 5.3
5 dealer-tone flag claim(s), mostly coaching/audit candidates.
 5. LIN 1025 · 67/100
Risk pressure 170 • 67 claims • 410 comments
Closeout 50 • dealer response 87 • OEM friction 42 • processor 100
Escalation 76 • quality 35 • tone/compliance 64 • mismatch 100
Per 100 claims: ready 19.4 • dealer wait 3 • OEM wait 26.9 • escalation 4.5
13 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
256
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13898 • GRE 8220.
Alix Mongiat
processor • Aug 31, 2026, 8:52 AM
It looks like this work has been completed, are you able to get us a signed copy of the WO before we hit 30 days on this? @Destinee M @Dustin L @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13898 - FIDOWSKI/13898 - FIDOWSKI.pdf
Dustin Lucas
dealer or external • Sep 1, 2026, 9:37 AM
@Alix M Uploaded signed WO
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13898 - FIDOWSKI/13898 - FIDOWSKI.pdf

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 1,321 • 540 claims • 5,125 comments
Closeout 67 • dealer response 99 • OEM friction 97 • processor 86
Escalation 90 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 12.6 • dealer wait 0.2 • OEM wait 1.3 • escalation 1.3
231 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 75/100
Risk pressure 704 • 341 claims • 2,200 comments
Closeout 61 • dealer response 95 • OEM friction 84 • processor 100
Escalation 82 • quality 35 • tone/compliance 52 • mismatch 100
Per 100 claims: ready 15 • dealer wait 1.2 • OEM wait 7.3 • escalation 3.2
88 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 384 • 333 claims • 589 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 99 • quality 35 • tone/compliance 99 • mismatch 100
Per 100 claims: ready 28.2 • dealer wait 0 • OEM wait 0 • escalation 0
2 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. MYRV 12024 · 74/100
Risk pressure 264 • 171 claims • 1,202 comments
Closeout 54 • dealer response 95 • OEM friction 71 • processor 97
Escalation 67 • quality 35 • tone/compliance 95 • mismatch 100
Per 100 claims: ready 17.5 • dealer wait 1.2 • OEM wait 13.5 • escalation 5.3
5 dealer-tone flag claim(s), mostly coaching/audit candidates.
 5. LIN 1025 · 67/100
Risk pressure 170 • 67 claims • 410 comments
Closeout 50 • dealer response 87 • OEM friction 42 • processor 100
Escalation 76 • quality 35 • tone/compliance 64 • mismatch 100
Per 100 claims: ready 19.4 • dealer wait 3 • OEM wait 26.9 • escalation 4.5
13 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
9
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
73
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
19
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
256
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

12773
GRE 8220 • Alix • grand-design
Heat 152 • comments 129 • blocker Ready to close
This paid on 8/26/26 on check 666686 for $1,482.49
Open claim
12436
GRE 8220 • Alix • grand-design
Heat 107 • comments 83 • blocker Unknown blocker
@Matt F Call me on this please. Michelle's timeline is incomplete. She does not have the date listed that this claims was sent to us. Also, the fridge was credited. This repair order was delayed due to Michelle not respo
Open claim
13327B
GRE 8220 • Alix • grand-design
Heat 57 • comments 40 • blocker Unknown blocker
Uploaded invoices for window/window trim from GD. There are no other invoices for these jobs in GD.
Open claim
12205C
GRE 8220 • Alix • forest-river
Heat 56 • comments 52 • blocker Ready to close
Claim 2779947 paid on check 3216368 for $495.98
Open claim
72837-1
MYRV 12024 • Stephanie • prime-time
Heat 56 • comments 32 • blocker Ready to close
Claim 2678561 paid $425.26 check 3216615 8/26/2026 Claim 2654967 paid $584.09 check 3216615 8/26/2026
Open claim
12477
GRE 8220 • Alix • forest-river
Heat 51 • comments 45 • blocker Unknown blocker
@Matt F Call me on this please.
Open claim

Escalation risk

10958
GRE 8220 • Alix • unknown
Heat 103 • last author processor • blocker Ready to close
This paid on 12/29/25 on check 634176 for $7,881.52 *Part cost was reduced on misc parts and changed to GD's part cost/max amount allowed
Open claim
12328B
GRE 8220 • Alix • forest-river
Heat 86 • last author processor • blocker Ready to close
This paid on check 3208640 for $439.82
Open claim
NEED PARTS FOR OVER THE COUNTER SALES
TRI 1202 • Ashlee • unknown
Heat 67 • last author dealer_or_external • blocker Unknown blocker
@Cole P ALSO ON ORDER 18221 (BX8848)
Open claim
12864
GRE 8220 • Alix • forest-river
Heat 65 • last author processor • blocker Unknown blocker
I added an email from to the folder as well.
Open claim
72713
MYRV 12024 • Stephanie • highland-ridge
Heat 63 • last author processor • blocker Unknown blocker
Submitted for payment
Open claim
71948
MYRV 12024 • Stephanie • prime-time
Heat 60 • last author processor • blocker Unknown blocker
We did, but that doesn't necessarily reset the "timer" on it.
Open claim

Waiting on dealer

27456
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • last actor processor
@Stephanie D WO 27456 FR feedback: prussia@forestriverinc.comPlease attach clear pictures of the model/serial numbers. Thank you.
Open claim
73488-1
MYRV 12024 • Stephanie • rpod
Heat 13 • comments 11 • last actor processor
@Rhianna S Can you send me the invoice for the sensors? I have an invoice on 73489-1 that also had the sensors replaced, but there is only a quantity of 6 ordered. Both of these work orders had 4 sensors done, so you sho
Open claim
13775
GRE 8220 • Alix • grand-design
Heat 10 • comments 6 • last actor processor
No invoice in GD for this, will need invoice from dealership. This also appears to be completed- but past the 30 day submission.
Open claim
73925-1
MYRV 12024 • Stephanie • prime-time
Heat 4 • comments 2 • last actor processor
@Jeannette B The only pictures I have are for line 7. Can you send pics for the rest of the lines?
Open claim
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • last actor processor
@cody e @Jeremy G From Jayco/Vendor: per vendor please attach more photos showing the leak I have already added all photos and the video and they are still asking for more.
Open claim

Waiting on OEM

13769B
GRE 8220 • Alix • forest-river
Heat 33 • comments 27 • last actor processor
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Belo
Open claim
73165-1
MYRV 12024 • Stephanie • newmar
Heat 30 • comments 26 • last actor processor
All job lines are now denied. Let me know when this is getting close to completion and I will submit a new PA for the 11 jobs.
Open claim
27445
TRI 1202 • Ashlee • forest-river
Heat 28 • comments 22 • last actor processor
@Stephanie D WO 27445., Hey! Job 9 was not denied, but you have it as denied on this WO You also have the part on job 13 as $0 Do you need to claim a part on job 20? Sorry, just don't want to leave anything off! Thank
Open claim
27587
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • last actor processor
approved job 1 .5 job 2 denied We respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
Open claim
73380
MYRV 12024 • Stephanie • rpod
Heat 14 • comments 10 • last actor processor
Hey! Just checking in on this one, work order is more than 3 months old, and the approval is approaching 3 months. Is this work still incomplete?
Open claim

Waiting on processor

73479-1
MYRV 12024 • Stephanie • open-range
Heat 15 • comments 13 • last actor dealer_or_external
@Stephanie K Before I order. I just want to confirm Jayco approved replacing the door and guide
Open claim
27609
TRI 1202 • Ashlee • k-z-rv
Heat 3 • comments 3 • last actor dealer_or_external
@Tessa C Approved to order the following: Line 2: countertop for kitchen Line 4: the flat-top piece on the kitchen seating that attaches to the top of the back piece. Line 5: Glass top for the stove Line 6: fridge door
Open claim
25755
TRI 1202 • Ashlee • nucamp
Heat 21 • comments 13 • last actor dealer_or_external
@Ashlee O A check came in for labor only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask if I could get info on the re
Open claim
25918
TRI 1202 • Ashlee • grand-design
Heat 17 • comments 15 • last actor dealer_or_external
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
Open claim
27564
TRI 1202 • Ashlee • forest-river
Heat 14 • comments 14 • last actor dealer_or_external
@Tessa C Approved to order cabinet doors for: Line 1 and Line 2 I think these maybe already on order. Shew what a mess!
Open claim

Ready to close

12205C
GRE 8220 • Alix • forest-river
Heat 56 • comments 52 • last actor processor
Claim 2779947 paid on check 3216368 for $495.98
Open claim
72837-1
MYRV 12024 • Stephanie • prime-time
Heat 56 • comments 32 • last actor processor
Claim 2678561 paid $425.26 check 3216615 8/26/2026 Claim 2654967 paid $584.09 check 3216615 8/26/2026
Open claim
13442B
GRE 8220 • Alix • forest-river
Heat 45 • comments 37 • last actor processor
Claim 2779997 paid on check 3216368 for $56.70
Open claim
13586B
GRE 8220 • Alix • forest-river
Heat 35 • comments 28 • last actor processor
Claim 2781370 paid on check 3216368 for $280
Open claim
13131B
GRE 8220 • Alix • forest-river
Heat 26 • comments 24 • last actor processor
Claim 2780877 paid on check 3216368 for $86.80
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 1 • OEM-blocked 7 • processor-blocked 18 • ready-to-close 162
Hottest claim: 25672 • TRI 1202 • heat 45
Alix
Dealer-blocked 6 • OEM-blocked 43 • processor-blocked 0 • ready-to-close 64
Hottest claim: 10958 • GRE 8220 • heat 103
Stephanie
Dealer-blocked 2 • OEM-blocked 23 • processor-blocked 1 • ready-to-close 30
Hottest claim: 72837-1 • MYRV 12024 • heat 56
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