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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13870 • GRE 8220.
Alix Mongiat
processor • Aug 7, 2026, 10:28 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 10, 2026, 10:35 AM
@Destinee M Tagging you also. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 10, 2026, 11:26 AM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13870/13870 FINAL.pdf
Alix Mongiat
processor • Aug 12, 2026, 9:41 AM
This is still pending the customer signed WO, cannot submit for payment without it.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 10:45 AM
@Dustin L
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 10:55 AM
@Alix M AFTER TALKING WITH DUSTIN IT SOUNDS LIKE WE ARE JUST WAITING ON THE CUSTOMER TO SEND IT BACK TO US.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Dustin Lucas
dealer or external • Aug 12, 2026, 12:33 PM
@Alix Mongiat signed work order uploaded
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 12, 2026, 1:01 PM
@Dustin L @Destinee M Can you tell me what the shop supplies used for Job 1 are so I can claim them? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 12, 2026, 1:02 PM
I can actually only claim $2.80 in shop supplies on this as well. FYI.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 12, 2026, 1:02 PM
Claim 1009708 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 1:03 PM
@Alix M thank you
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 1:27 PM
@Alix M shop supplies are calculated based on the amount of labor time @7.5%
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 12, 2026, 1:49 PM
Shop supplies is only 5% of approved labor, up to $25 per claim.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 12, 2026, 1:49 PM
I still need to know what the shop supplies used were as it is not clear on this WO what was used. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 12, 2026, 2:15 PM
@Destinee M Shop supplies is only 5% of approved labor, up to $25 per claim.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 3:27 PM
@Alix M I DONT THINK THERE WAS ANY, WHEN I ASKED MATT HE SAID "GRV APPLIES A 7.5% SHOP SUPPLY CHARGE TO ALL OUR RETAIL REPAIR ORDERS"
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 5:12 PM
@Alix M WE WOULD LIKE TO LEAVE THE SHOP SUPPLIES ON, WE CHARGE SHOP SUPPLIES BASED ON LABOR HOURS, IT CAN BE MANY THINGS, RAGS, GLASS CLEANER, SCREWS, ETC. PER MATT. @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:19 AM
@Destinee M @Matt F I understand what Shop Supplies is; however, I need to know specifically what shop supplies were used in order to claim shop supplies. This will get kicked back if I just try and claim "Shop supplies". What was used on this line item? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 13, 2026, 10:41 AM
@Alix M he used his screwdriver with wearable bit and may have replaced screws
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Heidi Huntley
processor • Aug 13, 2026, 11:16 AM
Hi @Destinee M this is from the Grand Design policy and procedure manual regarding Shop Supplies : . A Shop Supplies Charge is ONLY permitted for supplies actually needed to complete the repair. Miscellaneous shop supplies such as caulk, sealants, glue, nails, screws, cleaners and lubricants are limited to 5% of the authorized labor allowance (up to $25.00 US funds). Additional consideration for larger repairs such as complete roof sealant replacement, roof membrane replacement, and linoleum replacement. In order for us to submit for Shop supplies we need to provide the manufacturer a description of what shop supply was used. Please review above policy and let us know definitively how to go forward with this request. FYI the amount of SS on this line would be less than $3.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Destinee McGinley
dealer or external • Aug 13, 2026, 11:22 AM
@Heidi H @Alix M IM NOT REALLY SURE WHAT TO DO, IVE BEEN ASKING MATT AND TYPING WHAT IM TOLD. I GUESS JUST TRY TO GET WHAT YOU CAN?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Heidi Huntley
processor • Aug 13, 2026, 11:27 AM
@Destinee M @Alix M I would g note that a cleaner and a couple of screws were replaced on this one (based on his repair), or not attempt to claim the SS because he didn't use them (if that's the case) Going forward my best recommendation is to have the technicians add something along those lines to their notes. For example, "I centered the couch in the slide out, replaced two screws and cleaned finger prints off of couch" . That's all the support that would/should be needed in this case. FYI @Matt F you might want o get your technicians on board with that kind of a write up.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 13, 2026, 12:40 PM
This has been submitted for payment. Added $2.80 for shop supplies - cleaner and screws.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13870/13870 - STORM.pdf
Alix Mongiat
processor • Aug 28, 2026, 8:56 AM
This paid on 8/26/26 on check 666686 for $58.80
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13870/13870 - STORM.pdf
Processed summary
13870
GRE 8220 • Alix • grand-design
Heat 24 • comments 24 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/26/26 on check 666686 for $58.80
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13870
GRE 8220 • Alix • grand-design
Heat 24 • comments 24 • blocker Ready to close
This paid on 8/26/26 on check 666686 for $58.80
Open claim

Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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