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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13856 • GRE 8220.
Alix Mongiat
processor • Aug 3, 2026, 8:40 AM
PA 2763025 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Alix Mongiat
processor • Aug 3, 2026, 12:33 PM
@Dustin L @Randall B @Matt F Added instructions to the folder from the vendor. Please let me know if this works.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Alix Mongiat
processor • Aug 19, 2026, 4:17 PM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Dustin Lucas
dealer or external • Aug 19, 2026, 5:27 PM
@Alix M CALLED CMR TO EITHER WALK HIM THROUGH THE FIX OR SCHEDULE ANOTHER SERVICE CALL, WAITING ON HIS RESPONSE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Dustin Lucas
dealer or external • Aug 24, 2026, 4:28 PM
@Alix M This fixed the issue customer is happy.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Alix Mongiat
processor • Aug 24, 2026, 5:10 PM
@Dustin L Is there anything we should be requesting on this now or are we good to cancel this PA?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Alix Mongiat
processor • Sep 8, 2026, 10:16 AM
@Dustin L @Destinee M Following up on this. Is there anything we need to request for this or are we good to cancel the PA?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Dustin Lucas
dealer or external • Sep 8, 2026, 11:05 AM
@Alix M should be good
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
Alix Mongiat
processor • Sep 8, 2026, 12:20 PM
Moving to the write off folder. @Heidi H This is not an actual write off.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
iClaims AI
processor • Oct 20, 2026, 7:51 PM
TESTING AND LEARNING — Testing/Learning claim 13856, GRE 8220 / Write Off. The original RO proposed a room-sensor repair after the thermostat stayed at 77°F and bills $140 labor, but the later native discussion changes the conclusion. Vendor instructions were added August 3; on August 24 Dustin confirmed they fixed the issue and the customer was happy. On September 8 staff agreed no further request was needed, and Alix moved the file to Write Off while expressly stating this was not an actual write-off. WHY NO WARRANTY PAYMENT IS ESTABLISHED: the record supports a resolved setup/operation issue and an intended PA closure, not a documented manufacturer denial of a completed sensor replacement. The supplied 9420-series guide concerns the Zone 1 internal-thermistor setting. The ten photos show the thermostat, sensor leads, control box and displayed temperatures; they do not prove a failed sensor, and no replacement is documented. The prior customer callback and troubleshooting requests were resolved and should not be repeated as outstanding. WHAT COULD HAVE BEEN DIFFERENT: check the applicable vendor configuration procedure before concluding a part has failed, record the successful correction in the final RO, and reconcile any diagnostic charge or expressly authorized diagnostic allowance before treating it as a warranty receivable. This folder's general unpaid/write-off designation conflicts with its specific closure note; reconcile the $140 RO charge against the actual ledger rather than calling it a proven $140 loss. No payment, final PA cancellation record or accounting write-off is supplied. Retrospective learning only; no new repair or manufacturer contact is requested. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/13856/13856.pdf
Processed summary
13856
GRE 8220 • Alix • forest-river
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim 13856, GRE 8220 / Write Off. The original RO proposed a room-sensor repair after the thermostat stayed at 77°F and bills $140 labor, but the later native discussion changes t
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
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Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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