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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13826 • GRE 8220.
Alix Mongiat
processor • Jul 22, 2026, 5:59 PM
@Michelle A @Dustin L @Matt F Job 2- need photos of the water heater tags (S/M numbers)
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 22, 2026, 6:01 PM
@Michelle A @Dustin L @Matt F Job 2- need photos of the water heater tags (S/M numbers) Job 3- flat rate is only 0.2 hour, why will it take you 0.7 hours?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 22, 2026, 6:01 PM
PA 2752496 is in draft status until we get responses to above.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Matt Ferkey
dealer or external • Jul 23, 2026, 1:45 PM
@Alix Mongiat added photo. .7 is strong. Just looking for enough time to allow a thorough job without damaging the countertop.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 23, 2026, 2:49 PM
2752496 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 23, 2026, 7:38 PM
@Matt F @Dustin L @ANNA F Job 1: please provide pictures of the issue as they're required per the flat rate notes. Job 3: we respectfully deny this line as the undermount sinks to not get sealed around the top. An adhesive sealant is applied to the bottom of the countertops when the sinks are installed.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Matt Ferkey
dealer or external • Jul 24, 2026, 9:56 AM
@Alix M Line 1, photo added. Line 3, noted.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 24, 2026, 10:08 AM
Added photos. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 24, 2026, 1:16 PM
@Dustin L @Matt F Job 1: approved for 0.3 hour (requested 0.5 hour) Job 2: approved for 0.5 hour (requested 1.5 hour) Job 3: denied
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Matt Ferkey
dealer or external • Jul 30, 2026, 12:52 PM
@Alix M Warranty work complete, customer is picking up on saturday, will get signatures then.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/13826.pdf
Alix Mongiat
processor • Jul 30, 2026, 1:20 PM
I am going to move this to Ready to Submit and copy and paste your comment on the original WO. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/13826.pdf
Alix Mongiat
processor • Jul 30, 2026, 1:20 PM
Matt Ferkey 12:52 PM, Today Page 1•@Alix M Warranty work complete, customer is picking up on saturday, will get signatures then.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 30, 2026, 4:34 PM
@Matt F @Randall B @ANNA F This is Forest River which doesn't need signatures to submit for payment. I just need invoices for the parts. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
ANNA FREEMAN
dealer or external • Jul 31, 2026, 7:16 AM
@Alix M @Matt F @Randall B INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Jul 31, 2026, 8:55 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Alix Mongiat
processor • Aug 6, 2026, 12:08 PM
This paid on check 3204121 for $230.78
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13826/KLAPOETKE - 13826.pdf
Processed summary
13826
GRE 8220 • Alix • forest-river
Heat 24 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3204121 for $230.78
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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