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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 84/100
Risk pressure 0 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13814 • GRE 8220.
Alix Mongiat
processor • Jul 23, 2026, 1:41 PM
@Dustin L How were the pigtails damaged? Is this customer damage?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 23, 2026, 7:36 PM
@Dustin L @Matt F How were the pigtails damaged? Is this customer damage?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Matt Ferkey
dealer or external • Jul 24, 2026, 9:43 AM
@Alix M Looks like a rodent chewed them. Shouldn't be a warranty repair.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 24, 2026, 10:00 AM
Thank you. I will enter the other line for approval.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 24, 2026, 10:05 AM
PA 967587 has been submitted for approval for Job 2.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 29, 2026, 9:01 AM
Grand Design has sent this request to the vendor as of 7/29. Pending their response.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 29, 2026, 12:46 PM
@Dustin L @Randall B Job 2 was approved for up to 1.5 for labor. This serves as prior authorization for the removal and replacement of the FLUE FAN ASSEMBLY-2021124394 : C-FWH09A-003. Case # 7000935 | 967587 ** REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order ** * This will be for retail owned units only * ** Dealer to hold parts for 30 days from the claim approved date **
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Dustin Lucas
dealer or external • Jul 29, 2026, 1:58 PM
@Alix M My mistake technician also requested control module for water heater, added to parts request on RO
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 29, 2026, 3:15 PM
@Dustin L What is wrong with the control board? The cause only states bad flue motor assembly. Grand Design will ask this when I go back and state, we requested the control board too.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Dustin Lucas
dealer or external • Jul 31, 2026, 9:23 AM
@Alix M The technician states a lot of times when this flue motor goes out the control board goes with it and he typically requests both. If warranty does not approve both we can try just the flue motor
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 31, 2026, 9:55 AM
@Dustin L I have reached out to James Hite at Grand Design with this information, I will let you know.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Jul 31, 2026, 11:04 AM
@Dustin L From GD: Based on the information provided, the control board is sending the correct volts to the blower motor. If the new blower motor does not solve the issue, please advise and we can review. 
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:49 AM
Uploaded invoice for job 2
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
Processed summary
13814
GRE 8220 • Alix • grand-design
Heat 15 • comments 13 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
Uploaded invoice for job 2
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 84/100
Risk pressure 0 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13814
GRE 8220 • Alix • grand-design
Heat 15 • comments 13 • blocker Unknown blocker
Uploaded invoice for job 2
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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