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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13779 • GRE 8220.
Destinee McGinley
dealer or external • Aug 18, 2026, 3:14 PM
@Alix M I WILL FIND TECH AND SEE IF HE CAN PROVIDE PHOTOS. THE REPAIR WAS DONE ALREADY AND UNIT IS NO LONGER HERE. I WILL ALSO TALK WITH MATT ABOUT THE LABOR, I MAY HAVE CLICKED THE WRONG ONE BUT TECH SAID IT SEEMED RIGHT.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13779/13779-PEDERSON.pdf
Destinee McGinley
dealer or external • Aug 18, 2026, 3:20 PM
@Alix M RVDA FLAT RATE IS 1 HOUR, THE TECH HAS .79 ACTUAL HOURS INTO IT. GOING TO GET THE PHOTOS NOW.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Aug 18, 2026, 3:38 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Aug 19, 2026, 10:34 AM
@Destinee M This was approved for 1 hour the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. 
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Sep 10, 2026, 4:58 PM
@Destinee M @Matt F This is completed from what we can see in IDS. Please upload the invoice for the water pump as it was not ordered from Forest River.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13779/13779-PEDERSON.pdf
Heidi Huntley
processor • Sep 28, 2026, 12:47 PM
@Matt F @Destinee M this claim was written in July, please provide the invoice for the water pump as soon as possible so we can get this submitted for you.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Sep 30, 2026, 2:27 PM
Any luck with this invoice? @Destinee M @Dustin L
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 5, 2026, 1:19 PM
We are still waiting for this invoice. Please provide the invoice so we can get this paid for you. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Flagstaff/13779/13779-PEDERSON.pdf
Destinee McGinley
dealer or external • Oct 5, 2026, 2:20 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 5, 2026, 2:54 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 7, 2026, 9:03 AM
@Destinee M @Dustin L @Randall B Job 1: *PART RETURN*  We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please provide tracking.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 8, 2026, 11:20 AM
@Destinee M This is what I need in order to create the label for you.
/home/openclaw/nas/Dropbox/GRE 8220/Part Returns/13779/Needed to Create Return Label.jpg
Destinee McGinley
dealer or external • Oct 8, 2026, 11:21 AM
@Alix M okay thank you, getting that asap then
/home/openclaw/nas/Dropbox/GRE 8220/Part Returns/13779/Needed to Create Return Label.jpg
Alix Mongiat
processor • Oct 8, 2026, 4:14 PM
@Destinee M Here you go!
/home/openclaw/nas/Dropbox/GRE 8220/Part Returns/13779/Part Return Label.pdf
Destinee McGinley
dealer or external • Oct 8, 2026, 4:21 PM
@Alix M THANK YOU!!
/home/openclaw/nas/Dropbox/GRE 8220/Part Returns/13779/Part Return Label.pdf
Destinee McGinley
dealer or external • Oct 9, 2026, 1:07 PM
@Alix M TRACKING UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/Part Returns/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 9, 2026, 1:53 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Part Returns/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 14, 2026, 2:32 PM
This paid on check 3241243 for $226.60
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13779/13779-PEDERSON.pdf
Alix Mongiat
processor • Oct 14, 2026, 2:34 PM
part price was reduced to FR pricing.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13779/13779-PEDERSON.pdf
Processed summary
13779
GRE 8220 • Alix • forest-river
Heat 32 • comments 19 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
part price was reduced to FR pricing.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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