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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
1
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
1
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 88/100
Risk pressure 5 • 1 claims • 6 comments
Closeout 100 • dealer response 35 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 100 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13775 • GRE 8220.
Alix Mongiat
processor • Jul 20, 2026, 8:29 AM
@Dustin L @Michelle A @ANNA F Flat rate for this job is only 1 hour. Please provide more information as to why it will take you 1 hour longer than flat rate to get this job completed. Without more information we can only request the 1 hour.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13775/HENDERSHOT 13775.pdf
Alix Mongiat
processor • Jul 20, 2026, 8:30 AM
PA 966045 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13775/HENDERSHOT 13775.pdf
Michelle Antinoja
dealer or external • Jul 20, 2026, 9:42 AM
@Alix M my tech had to find where it issue started and verify diag. then he had to scrape the sealant off without damaging the membrane. then had to unscrew everything and pull the unit off. replace unit and reseal making sure that the holes were drilled in correctly then sealed properly.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13775/HENDERSHOT 13775.pdf
Alix Mongiat
processor • Jul 20, 2026, 12:33 PM
PA 966045 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13775/HENDERSHOT 13775.pdf
Alix Mongiat
processor • Jul 23, 2026, 4:02 PM
@Matt F @Dustin L @ANNA F This was approved for part only. I went back arguing that labor should be covered but Dan Kussow even denied labor. I am adding the emails to the folder and moving to approved.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13775/HENDERSHOT 13775.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:46 AM
No invoice in GD for this, will need invoice from dealership. This also appears to be completed- but past the 30 day submission.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13775/HENDERSHOT 13775.pdf
Processed summary
13775
GRE 8220 • Alix • grand-design
Heat 10 • comments 6 • follow-ups 0 • blocker Waiting on dealer
Last author processor • Alix Mongiat
No invoice in GD for this, will need invoice from dealership. This also appears to be completed- but past the 30 day submission.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 88/100
Risk pressure 5 • 1 claims • 6 comments
Closeout 100 • dealer response 35 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 100 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
1
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13775
GRE 8220 • Alix • grand-design
Heat 10 • comments 6 • blocker Waiting on dealer
No invoice in GD for this, will need invoice from dealership. This also appears to be completed- but past the 30 day submission.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

13775
GRE 8220 • Alix • grand-design
Heat 10 • comments 6 • last actor processor
No invoice in GD for this, will need invoice from dealership. This also appears to be completed- but past the 30 day submission.
Open claim

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 1 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 0
Hottest claim: 13775 • GRE 8220 • heat 10
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