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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 76/100
Risk pressure 6 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13769B • GRE 8220.
Alix Mongiat
processor • Aug 21, 2026, 10:41 AM
@Destinee M @Matt F Please provide requested labor times- there is no time on this work order.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 10:44 AM
Claim 2784485 is in draft status until we get labor times for Warranty repairs 1 and 2. *There are not complete 3 c's for warranty repairs 3 and 4 so those cannot be entered.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 21, 2026, 11:19 AM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769-DAIN UPDATED.pdf
Alix Mongiat
processor • Aug 21, 2026, 11:40 AM
@Destinee M @Matt F Sine you have now provided complete 3 C's for Warranty Repair 3 and 4, we need photos. Please make sure there are photos of the tags on the pump with the s/m number.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 11:42 AM
Water pump photos needed; Dealers must submit pictures of the following: 1. The water pump itself 2. The defect if possible 3. The label showing the model & serial number and MFG date
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 21, 2026, 11:48 AM
I can see if the customer can get the photos. the unit is not here @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 12:05 PM
Okay, this will not get approved without those. I am going to submit this and let FR come back asking for photos.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 12:07 PM
2784485 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 12:42 PM
@Destinee M @Matt F From Forest River; Warranty Repair 1 - approved for 0.3 hour (flat rate) Warranty Repair 2: approved for 1 hour Warranty Repair 3: attach a photo of the model and serial number Warranty Repair 4: photos required
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 21, 2026, 12:47 PM
@Alix M REPAIR ONE IS TO REPLACE 3 VENTS, IS THAT 0.3 TO REPLACE EACH ONE?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 1:00 PM
@Destinee M Flat rate is 0.1 hour per vent cover, so 0.3 for all.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 21, 2026, 1:05 PM
@Alix M IS THIS THE FLAT RATE CODE? 70-170-24-00-002111
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 21, 2026, 1:07 PM
30-103-01-00-001129
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 28, 2026, 10:08 AM
Following up on the following: Warranty Repair 3: attach a photo of the model and serial number Warranty Repair 4: photos required
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 28, 2026, 10:16 AM
@Alix M IVE REACHED OUT TO THE CUSTOMER MULTIPLE TIMES WITH NOTHING BACK YET
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 31, 2026, 9:57 AM
@Alix M PHOTOS UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 10:07 AM
Added. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 12:20 PM
@Destinee M @Dustin L @Matt F FR is asking for the correction for Warranty Repair 4.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 12:22 PM
Warranty Repair 1: approved for 0.3 hour (flat rate 0.1 x 3) Warranty Repair 2: approved for 1 hour Warranty Repair 3: approved for 0.5 hour (flat rate)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 31, 2026, 12:37 PM
@Alix M WE ARE REQUESTING ONE HOUR DIAG AS THE UNIT IS NO LONGER HERE AND WE DO NOT KNOW WHAT THE ISSUE IS
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 1:33 PM
@Destinee M That is what I have entered on this, but they are asking for the complete 3 C's. I can go back and let them know the unit is no longer there and that you will get the correction when it is back, but they will most likely not approve diag with no correction.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 1:34 PM
I have added notes to see what FR says.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 2:20 PM
@Destinee M From Forest River: 1 hour for diag time on this issue is excessive , please advise
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Aug 31, 2026, 2:48 PM
@Alix M 1 HOUR IS OUR STANDARD DIAG TIME AND IF WE CAN ALSO FIX THE ISSUE IN THAT TIME, WE DO.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 5:57 PM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Below is the list of requirements for this labor code so please let the tech know before going out there. Exterior/Entry Doors/Replace/LatchIf the entry door is a Dexter door and the lock is a Global lock, Global locks do not need to be returned. All Dealers must submit a picture of the Global lock and of the lock code sticker in lieu of return. All other locks for Dexter doors MUST BE RETURNED WITH THE KEYS from U.S. dealers only. Canadian dealers MUST submit a picture of all door locks and the lock code sticker. All pictures must be submitted in JPEG or PDF format only. If your entry door is a Hehr International entry door, a picture of the entry door lock is all that will be required for identification purposes. If the entry door is a Lippert (LCI) door, Dealers must submit pictures of: 1. The lock itself 2. The underside of the lock showing the lock code, which is located on a label on the underside of the lock assembly 3. The door tag All pictures must be in JPEG, PNG, or PDF formats only. Dealers must submit pictures of this part (front and back) for Vendor identification purposes. U.S. Dealers may be asked to return this part depending on the Vendor's requirement. Refer to the authorization note on the claim line for instructions if a return is required. (part return is not required)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 6:04 PM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Below is the list of requirements for this labor code so please let the tech know before going out there. Exterior/Entry Doors/Replace/LatchIf the entry door is a Dexter door and the lock is a Global lock, Global locks do not need to be returned. All Dealers must submit a picture of the Global lock and of the lock code sticker in lieu of return. All other locks for Dexter doors MUST BE RETURNED WITH THE KEYS from U.S. dealers only. Canadian dealers MUST submit a picture of all door locks and the lock code sticker. All pictures must be submitted in JPEG or PDF format only. If your entry door is a Hehr International entry door, a picture of the entry door lock is all that will be required for identification purposes. If the entry door is a Lippert (LCI) door, Dealers must submit pictures of: 1. The lock itself 2. The underside of the lock showing the lock code, which is located on a label on the underside of the lock assembly 3. The door tag All pictures must be in JPEG, PNG, or PDF formats only. Dealers must submit pictures of this part (front and back) for Vendor identification purposes. U.S. Dealers may be asked to return this part depending on the Vendor's requirement. Refer to the authorization note on the claim line for instructions if a return is required. (part return is not required)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Alix Mongiat
processor • Aug 31, 2026, 6:06 PM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Below is the list of requirements for this labor code so please let the tech know before going out there. You can give me a call if you want so we can discuss this if you'd like. Exterior/Entry Doors/Replace/LatchIf the entry door is a Dexter door and the lock is a Global lock, Global locks do not need to be returned. All Dealers must submit a picture of the Global lock and of the lock code sticker in lieu of return. All other locks for Dexter doors MUST BE RETURNED WITH THE KEYS from U.S. dealers only. Canadian dealers MUST submit a picture of all door locks and the lock code sticker. All pictures must be submitted in JPEG or PDF format only. If your entry door is a Hehr International entry door, a picture of the entry door lock is all that will be required for identification purposes. If the entry door is a Lippert (LCI) door, Dealers must submit pictures of: 1. The lock itself 2. The underside of the lock showing the lock code, which is located on a label on the underside of the lock assembly 3. The door tag All pictures must be in JPEG, PNG, or PDF formats only. Dealers must submit pictures of this part (front and back) for Vendor identification purposes. U.S. Dealers may be asked to return this part depending on the Vendor's requirement. Refer to the authorization note on the claim line for instructions if a return is required. (part return is not required)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Sep 1, 2026, 2:55 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Sep 1, 2026, 2:55 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Destinee McGinley
dealer or external • Sep 1, 2026, 2:55 PM
@Dustin L
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf
Processed summary
13769B
GRE 8220 • Alix • forest-river
Heat 33 • comments 27 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Belo
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 76/100
Risk pressure 6 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13769B
GRE 8220 • Alix • forest-river
Heat 33 • comments 27 • blocker Waiting on OEM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Belo
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

13769B
GRE 8220 • Alix • forest-river
Heat 33 • comments 27 • last actor processor
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Belo
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 13769B • GRE 8220 • heat 33
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