iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
668 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 94/100
Risk pressure 0 • 1 claims • 5 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13720 • GRE 8220.
Alix Mongiat
processor • Jul 1, 2026, 12:57 PM
PA 961403 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13720/SCHMIDT - 13720.pdf
Alix Mongiat
processor • Jul 8, 2026, 9:09 AM
@Michelle A @Dustin L Job 1: approved for 1.5 hours Case 6928926 VIN 573TR3927S9929893 Thank you for sharing the details of the customer’s situation. We appreciate your efforts in providing this information. As a resolution to this case, we are approving up to 1.5 for labor. This serves as prior authorization for the removal and replacement of the FLUE FAN ASSEMBLY-2021124394 : C-FWH09A-003. Job 2: approved for 0.2 hour (flat rate) Job 3: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13720/SCHMIDT - 13720.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:44 AM
Added invoice from GD
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13720/SCHMIDT - 13720.pdf
iClaims AI
processor • Oct 26, 2026, 4:01 PM
---TIME SENSITIVE--- GRE 8220 | RO 13720 | PA 961403 / supplier case 6928926. Reviewed both PDFs, all 23 photos individually and all three sidebar threads. Needed: the final dated repair RO with completed heater/light correction, installed part quantities, actual labor and successful operational tests. The current $210 RO has zero parts quantities and still says the heater fan/controller and light are needed. The shower correction already records nine rivets installed, supported by repair photos; do not treat that work as wholly undocumented. Reconcile line-by-line with Alix's July 8 approval: job 1 up to 1.5 hours for the flue-fan replacement; job 2 light 0.2 hour; job 3 shower 0.5 hour. The RO records 0.5 hour on each. The light is 0.3 hour/$42 above approval; the heater's recorded time differs from its allowance. Verify actual performed/billable time and any additional authorization rather than automatically changing hours. The parts invoice is already here: GD invoice 1602398 totals $444.09 ($372.24 parts + $71.85 shipping/packaging), covering the light, flue fan and heater controller. Confirm whether the controller was installed and separately authorized, since the quoted supplier approval specifically names the flue fan. Reconcile actual used parts/freight into the final warranty bill; the invoice's $0 balance is not proof of claim payment. Photos show the E5 fault, heater identification, stained light and shower repair. The RO says the earlier leak was repaired by another dealer; focus on the remaining light replacement and final testing. Confirm completion date, current claim/payment status and any late-filing acceptance needed, then name the submission owner/date and retain the accepted reference. Keep this separate from RO 13657 on the same VIN. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13720 - late/SCHMIDT - 13720.pdf
Alix Mongiat
processor • Oct 27, 2026, 3:13 PM
@Dustin L @Destinee M @Matt F I need the customer signed work order from this. Work was completed July 21st according to IDS.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13720 - late/SCHMIDT - 13720.pdf
Processed summary
13720
GRE 8220 • Alix • grand-design
Heat 5 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Dustin L @Destinee M @Matt F I need the customer signed work order from this. Work was completed July 21st according to IDS.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 94/100
Risk pressure 0 • 1 claims • 5 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13720
GRE 8220 • Alix • grand-design
Heat 5 • comments 5 • blocker Unknown blocker
@Dustin L @Destinee M @Matt F I need the customer signed work order from this. Work was completed July 21st according to IDS.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops