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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 4 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13706 • GRE 8220.
Alix Mongiat
processor • Jul 10, 2026, 2:23 PM
@Michelle A @Dustin L I just uploaded the Furrion Refrigerator Form that needs to be completed before we can submit this for approval. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13706/MOLSKI - 13706.pdf
Dustin Lucas
dealer or external • Jul 15, 2026, 9:32 AM
@Alix M Submitted
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 15, 2026, 10:19 AM
@Dustin L When you provide the information requested, please move the entire folder to folder #4 information corrected. This will ensure that we do not overlook a comment as we check that folder for updates multiple times a day. @Michelle A Can you please show Dustin how to do this? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 15, 2026, 10:33 AM
PA 2743644 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 15, 2026, 12:25 PM
@Michelle A @Dustin L @ANNA F From Forest River- Job 1: sent to vendor for review Job 3: photos required Job 7: does the rollers need replaced? does the shower track need sealed? is the wiper seal sealing or need replaced?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 15, 2026, 2:54 PM
@Michelle A @Dustin L @ANNA F Job 1: can you please verify if the fridge display is display any error codes? Lastly, can you please verify if the fuse is a 15 or 20 amp fuse? 
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:52 AM
@Matt F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Dustin Lucas
dealer or external • Jul 29, 2026, 1:12 PM
@Alix M JOB 1: NO ERROR CODES ON FRIDGE, FUSE IS A 30 AMP BLADE STYLE AT A FRAME OF UNIT JOB 7 : TECH IS REQUESTING A WIDER DOOR SEALS IF THEY ARE AVAILABLE PLEASE ADVISE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 29, 2026, 1:45 PM
@Dustin L Added all the notes, still need photos for Job 3.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Dustin Lucas
dealer or external • Jul 29, 2026, 2:26 PM
@Alix M ADDED PHOTO OF LIGHT COMING THROUGH SLIDE OUT
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 29, 2026, 3:06 PM
@Dustin L @ANNA F @Randall B From FR: Job 7 - we do not have a wider seal can he source locally ?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 29, 2026, 4:24 PM
@Matt F @Randall B @Dustin L From FR Job 3: is the slide out of adjustment ? can this be sealed ? that would be better than steel wool Job 7 - we do not have a wider seal can he source locally ?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13706/MOLSKI - 13706.pdf
Dustin Lucas
dealer or external • Jul 31, 2026, 2:13 PM
@Alix M Job 3: no the slide out is not out of alignment this is common on these units Job 7: we can get with parts and try to find one was just hoping manufacturer carried these.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Jul 31, 2026, 3:19 PM
Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Aug 3, 2026, 10:37 AM
@Dustin L @Randall B Job 1: approved for 1.5 hour This serves as prior authorization for the removal and replacement of the Fridge FCR11DCGTA-BG-RHH-B / 2024120714 Job 2: approved for 0.2 hour Job 3: approved for 0.1 hour Job 5: approved for 0.2 hour Job 6: approved for 0.1 hour to replace with a larger seal
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Aug 19, 2026, 10:24 AM
Claim 2781431 has been submitted for payment for jobs 3 and 5
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Aug 27, 2026, 3:06 PM
Claim 2781431 paid on check 3216368 for $42
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Sep 14, 2026, 2:48 PM
@Dustin L @Destinee M It looks like jobs 1, 2 and 4 are completed. Can you please upload invoices? There aren't any in Forest River under VIN or WO.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Sep 28, 2026, 4:02 PM
Following up on the invoices.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Oct 5, 2026, 1:22 PM
Following up on the invoices again.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
ics ai
processor • Oct 15, 2026, 7:41 PM
@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13706. The complete packet and all 33 supporting images were reviewed. The refrigerator, LP tank, compartment-door, toilet, and shower/slide evidence is present. Jobs 3 and 5 were already paid and should remain closed. The live sidebar still shows invoices missing for Jobs 1, 2 and 4, with the Oct. 5 follow-up unresolved. I also found two itemization/approval issues that should be reconciled before resubmission: Job 2 is documented as approved for 0.2 hour, while the final RO carries $70 labor; Job 4 is documented NPF/door OK, but the final RO also carries $70 warranty labor and I do not see a corresponding Job 4 approval in the current thread. Please upload the requested invoices and reconcile Jobs 2 and 4 to the actual approved/claimable amounts before submission. No source files or claim status were changed. [ICS-AI-GRE-13706-20261015-c1e9d60e77d4]
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Oct 30, 2026, 10:44 AM
@Destinee M @Dustin L I listed the wrong jobs above - should be invoices for 1, 2 and 7. Were you able to find wider seals for Job 7?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Dustin Lucas
dealer or external • Oct 30, 2026, 11:07 AM
@Alix M Customer has closed unit for winter will be calling in spring to continue work. Seal brought out did not work for the application.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Oct 30, 2026, 11:09 AM
@Dustin L This is marked as completed in IDS, which is why we thought it was completed. Please confirm what jobs are actually done. @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Oct 30, 2026, 11:10 AM
Sorry- Job 7 is not marked as complete.. all others are. Please confirm that is correct.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Dustin Lucas
dealer or external • Oct 30, 2026, 11:33 AM
@Alix M That is correct, we have to address this in the spring
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Alix Mongiat
processor • Oct 30, 2026, 11:37 AM
Thank you. Sorry for the confusion!!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13706/MOLSKI - 13706.pdf
Processed summary
13706
GRE 8220 • Alix • forest-river
Heat 37 • comments 27 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
Thank you. Sorry for the confusion!!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 4 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13706
GRE 8220 • Alix • forest-river
Heat 37 • comments 27 • blocker Unknown blocker
Thank you. Sorry for the confusion!!
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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