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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 13674 • GRE 8220.
Alix Mongiat
processor • Jun 22, 2026, 10:55 AM
PA 958845 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jun 24, 2026, 11:58 AM
@Michelle A From GD: please update the remedy with correct information. I need the correction listed as to what exactly is being done. These parts must be ordered and installed per recall instructions. "*Parts must be sourced from GDRV by VIN. *No stock or bulk order will be permitted. *Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA. Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422) Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)"
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Michelle Antinoja
dealer or external • Jun 24, 2026, 12:17 PM
@Alix M THE REMEDY WILL BE TO REPLACE THE SPRING HARDWARE PER THE RECALLS INSTRUCTION. DO THEY WANT ME TO ATTACH THEIR DIRECTIONS FOR THEM?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jun 24, 2026, 2:02 PM
@Michelle A I had "replace hardware" as the remedy. This WO does not have the 3 C's listed properly. I will go back to them again, but the WO's need to have these listed correctly before submitting to us so there are no further delays.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jun 26, 2026, 8:35 AM
@Michelle A @Matt F From GD: remedy needs to state how the repair is completed. ordering correct parts from GDRV and following the install instructions.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Michelle Antinoja
dealer or external • Jul 1, 2026, 4:33 PM
@Alix M I uploaded updated wo.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:18 AM
@Michelle A The correction needs to list what is being done. What you updated is not what they are looking for as stated above. "Remedy needs to state how the repair is completed." I am moving this back to information needed, please provide the correct information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Matt Ferkey
dealer or external • Jul 2, 2026, 10:28 AM
@Alix M This is just a pre-auth for what we anticipate needing done. There is no correction at this point. That will be determined once the repair is completed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Michelle Antinoja
dealer or external • Jul 2, 2026, 10:36 AM
@Alix M HAD DUSTIN PUT IN NEW CORRECTION AND UPLOADED. iF THAT DOESN'T WORK GO WITH MATT ON WHAT HE SAID.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Heidi Huntley
processor • Jul 2, 2026, 10:37 AM
@Matt F @Michelle A there are two possible spring kits for this recall. None of the technician notes state which kit is needed. Tandem or Triple axle. iCS understands that the request for 1.3 hours points to tandem axle, Grand Design wants the technician to state that in his notes. Hopefully this clears up the confusion that seems to be happening here. Manufacturers want specifics.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 2, 2026, 11:12 AM
Updated correction to what is on the new work. Hopefully Grand Design is happy with this one. I'll keep everyone posted!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 7, 2026, 1:02 PM
@Michelle A @Matt F This was approved for 1.3 hour "*Parts must be sourced from GDRV by VIN. *No stock or bulk order will be permitted. *Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA. Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422) Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)"
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Alix Mongiat
processor • Jul 7, 2026, 1:03 PM
@Michelle A @Matt F Job 1: This was approved for 1.3 hour "*Parts must be sourced from GDRV by VIN. *No stock or bulk order will be permitted. *Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA. Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422) Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)" Job 2 approved for 1.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Michelle Antinoja
dealer or external • Jul 21, 2026, 2:27 PM
@Alix M DATE IN:6/19/2026 DATE STARTED: 6/19/2026 DATE COMPLETED: 7/21/2026 parts: JOB#1 - 822020610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE - QTY: 1 - PRICE: 412.44 INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 21, 2026, 2:44 PM
Michelle Antinoja I need the customer signed final work order.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 21, 2026, 4:28 PM
@Michelle A I need the customer signed final work order.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Michelle Antinoja
dealer or external • Jul 22, 2026, 2:00 PM
@Alix M ADDED CMR SIGNED INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 22, 2026, 4:01 PM
Claim 1004328 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Jul 30, 2026, 9:25 AM
This paid on 7/29/26 on check 663505 for $818.30
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13674/13674.pdf
Kimberly Ferkey
dealer or external • Aug 5, 2026, 3:56 PM
@Alix M We're a little confused here with the check number on this payment. Can you please help us understand where this $818.30 came from? Check # 663505 is $747.23
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Aug 5, 2026, 4:18 PM
@Kimberly F I am not sure, is there deductions showing on the check from something else? This states the approved total was $813.30. I printed the claim sheet and added it to the folder. Nothing was reduced from this work order. @Stephanie K Any ideas? I don't typically handle checks or what comes after.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Aug 5, 2026, 4:19 PM
@Kimberly F Once claims pay, I add the claim sheet into the folder like this. This has the total up on the top. Just a FYI so you know what to look for here too. Anything after this is handled by Stephanie.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/Print Claim 1004328.pdf
Stephanie Kendziorski
processor • Aug 6, 2026, 1:16 PM
The check shows this only paid for $273.70.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Aug 6, 2026, 1:31 PM
I have emailed Nick at Grand Design to find out why this was shorted or where the difference is.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Aug 6, 2026, 3:55 PM
@Kimberly F @Stephanie K This is what I received from GD: Part of the claim was applied to a past due invoice.  I’ve attached the email that was sent to your accounting department. *I cannot open the email, so I am not sure what it is. I have asked for the invoice number, but it sounds like it paid a past due invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Aug 6, 2026, 4:06 PM
$560.44 paid Invoice 1573165
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Alix Mongiat
processor • Aug 6, 2026, 4:07 PM
Added emails to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
Processed summary
13674
GRE 8220 • Alix • grand-design
Heat 29 • comments 27 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Added emails to the folder.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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