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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13674 • GRE 8220.
Alix Mongiat
processor • Jun 22, 2026, 10:55 AM
PA 958845 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Alix Mongiat
processor • Jun 24, 2026, 11:58 AM
@Michelle A From GD: please update the remedy with correct information. I need the correction listed as to what exactly is being done. These parts must be ordered and installed per recall instructions. "*Parts must be sourced from GDRV by VIN. *No stock or bulk order will be permitted. *Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA. Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422) Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)"
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Michelle Antinoja
dealer or external • Jun 24, 2026, 12:17 PM
@Alix M THE REMEDY WILL BE TO REPLACE THE SPRING HARDWARE PER THE RECALLS INSTRUCTION. DO THEY WANT ME TO ATTACH THEIR DIRECTIONS FOR THEM?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Alix Mongiat
processor • Jun 24, 2026, 2:02 PM
@Michelle A I had "replace hardware" as the remedy. This WO does not have the 3 C's listed properly. I will go back to them again, but the WO's need to have these listed correctly before submitting to us so there are no further delays.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Alix Mongiat
processor • Jun 26, 2026, 8:35 AM
@Michelle A @Matt F From GD: remedy needs to state how the repair is completed. ordering correct parts from GDRV and following the install instructions.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Michelle Antinoja
dealer or external • Jul 1, 2026, 4:33 PM
@Alix M I uploaded updated wo.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:18 AM
@Michelle A The correction needs to list what is being done. What you updated is not what they are looking for as stated above. "Remedy needs to state how the repair is completed." I am moving this back to information needed, please provide the correct information.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Matt Ferkey
dealer or external • Jul 2, 2026, 10:28 AM
@Alix M This is just a pre-auth for what we anticipate needing done. There is no correction at this point. That will be determined once the repair is completed.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Michelle Antinoja
dealer or external • Jul 2, 2026, 10:36 AM
@Alix M HAD DUSTIN PUT IN NEW CORRECTION AND UPLOADED. iF THAT DOESN'T WORK GO WITH MATT ON WHAT HE SAID.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Heidi Huntley
processor • Jul 2, 2026, 10:37 AM
@Matt F @Michelle A there are two possible spring kits for this recall. None of the technician notes state which kit is needed. Tandem or Triple axle. iCS understands that the request for 1.3 hours points to tandem axle, Grand Design wants the technician to state that in his notes. Hopefully this clears up the confusion that seems to be happening here. Manufacturers want specifics.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Alix Mongiat
processor • Jul 2, 2026, 11:12 AM
Updated correction to what is on the new work. Hopefully Grand Design is happy with this one. I'll keep everyone posted!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf
Processed summary
13674
GRE 8220 • Alix • grand-design
Heat 13 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Updated correction to what is on the new work. Hopefully Grand Design is happy with this one. I'll keep everyone posted!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13674
GRE 8220 • Alix • grand-design
Heat 13 • comments 11 • blocker Unknown blocker
Updated correction to what is on the new work. Hopefully Grand Design is happy with this one. I'll keep everyone posted!
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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