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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 94/100
Risk pressure 3 • 1 claims • 9 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,252
Claim threads with processed comment intelligence attached.
Active last 7d
115
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,978
Claims carrying approval-related conversation signals.
Denial / labor threads
1,478
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13671 • GRE 8220.
Ashlee Olsen
processor • Jun 18, 2026, 4:59 PM
submitted PA#2715487
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Ashlee Olsen
processor • Jun 19, 2026, 2:29 PM
@Michelle A FR feedback WO 13671: 06/19/2026mpegan@forestriverinc.comHello, is the tech sure that there was water infiltration to the inverter? Has the remote been changed out with a known test good remote to see if that was the only issue? There is also a data cable that runs between the inverter and remote, this could be the issue as well. If the inverter seems to be running well and as designed, but the issue is the remote reading jibberish, I would think the issue is with the remote itself or the data cable. Can you please have these tested to ensure we are replacing the correct part? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Michelle Antinoja
dealer or external • Jun 23, 2026, 10:45 AM
@Alix M @Matt F I spoke with the tech as well as Matt. There is no remote for this, or if there is we do not have one. I am unsure what they are are talking about. My tech did say that there was water in the component.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13671/strobel 13671 - 1.pdf
Alix Mongiat
processor • Jun 23, 2026, 10:59 AM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13671/strobel 13671 - 1.pdf
Alix Mongiat
processor • Jun 23, 2026, 12:52 PM
@Michelle A From FR: my apologies for the terminology however the control panel you are referring to with the readings of the inverter with the power and select buttons is the remote for the inverter, it controls the inverter without having to get directly to the inverter. If the inverter is working as designed then the issue is likely with the data cable or the remote/control panel and there is no reason to replace the inverter itself. Please have the tech check these two components as requested per my previous feedback and advise if this helps the issue.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Matt Ferkey
dealer or external • Jun 23, 2026, 1:21 PM
@Alix M to clarify, the inverter does have a remote. WE do not have a known working remote to test with. There was water coming out of the inverter case. I would like to replace the inverter and the remote to ensure no future issues from corrosion.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Alix Mongiat
processor • Jun 23, 2026, 1:27 PM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Alix Mongiat
processor • Jun 23, 2026, 3:41 PM
@Matt F @Michelle A Job 1: approved for 1 hour Hello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you Job 2: approved for 0.5 hour Hello, as a goodwill to the dealership we will authorize for the replacement of the inverter. Please note that this will NOT need returned, just properly disposed of. Thank you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Matt Ferkey
dealer or external • Jun 23, 2026, 3:42 PM
@Alix M I appreciate the approval for the inverter, however, I would request that this warrantable repair be recorded as such.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13671/strobel 13671 - 1.pdf
Processed summary
13671
GRE 8220 • Alix • forest-river
Heat 9 • comments 9 • follow-ups 0 • blocker Waiting on processor
Last author dealer_or_external • Matt Ferkey
@Alix M I appreciate the approval for the inverter, however, I would request that this warrantable repair be recorded as such.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 94/100
Risk pressure 3 • 1 claims • 9 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

13671
GRE 8220 • Alix • forest-river
Heat 9 • comments 9 • last actor dealer_or_external
@Alix M I appreciate the approval for the inverter, however, I would request that this warrantable repair be recorded as such.
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 13671 • GRE 8220 • heat 9
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