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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13661 - TOMAS • GRE 8220.
Alix Mongiat
processor • Aug 4, 2026, 1:16 PM
@Dustin L @Matt F @Randall B Warranty Repair 7 - Grand Design will not approve diagnosis. You will need to do this and update the cause and include all diag time when submitting to us. I am going to enter everything else, this will need to be added later or create a new PA for this line.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 4, 2026, 1:26 PM
Also - all photos need to be labeled according to their jobs. I will take care of this one, but please make sure they are done when uploading them in the future. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 4, 2026, 1:39 PM
@Dustin L @Matt F @Randall B Warranty Repair 7 - Grand Design will not approve diagnosis. You will need to do this and update the cause and include all diag time when submitting to us. I am going to enter this anyways and we will see what they say.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 4, 2026, 1:56 PM
Photos/post it notes don't match up. I cannot add some of these photos to the claim.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 4, 2026, 2:09 PM
PA 970277 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Destinee McGinley
dealer or external • Aug 10, 2026, 10:15 AM
@Dustin L
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Dustin Lucas
dealer or external • Aug 11, 2026, 11:42 AM
@Alix M Fridge form filled out, Customer lives in unit, we can attempt calling customer for more pictures if needed
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 11, 2026, 1:03 PM
@Dustin L @Destinee M Warranty Repair 3 - Vendor request - We have a few things on this one. I see in April of 2025 (PA855848) we authorized replacement of the touch screen. Did this fix the issue for sometime? or did it never work properly? Maybe there is another case after that but I'm not finding anything else. do we have the customers case number or phone number they called us from maybe? The unit is out of warranty so I want to find something documenting the issues when it was in warranty. The work order talks about issues with the one control touch screen and a monitor panel do they also have a monitor panel on here that's taking 40 seconds to light up or is it just the touch screen having that issue? This is odd behavior from the one control system it could be the unity board but its not 100% adding up yet. Is there a tech or customer I can call and take a look at this with them? What unity board is installed on this RV? the photo just shows the username and password to connect the phone app. **Reference Case Number 7029373** ** REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order ** * This will be for retail owned units only * ** Dealer to hold parts for 30 days from the claim approved date **
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 11, 2026, 1:24 PM
I added the form to the claim. Hopefully they will submit to the vendor without additional photos. We will see.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Dustin Lucas
dealer or external • Aug 13, 2026, 10:09 AM
@Alix M Customer lives in unit and is currently with him. His contact phone number is 7153424802 if the vendor would like to speak to him about this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Alix Mongiat
processor • Aug 13, 2026, 10:23 AM
Added notes. Moving to PA pending.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13661 - TOMAS/13661 - TOMAS.pdf
Processed summary
13661 - TOMAS
GRE 8220 • Alix • grand-design
Heat 11 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Added notes. Moving to PA pending.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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