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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
6
Claims waiting on photos, docs, or dealer replies.
OEM blocked
91
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
18
Dealer responded, but processor-side next move is still open.
Ready to close
224
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
6
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
91
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
18
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
224
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 76/100
Risk pressure 991 • 438 claims • 3,996 comments
Closeout 59 • dealer response 100 • OEM friction 98 • processor 87
Escalation 91 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 15.8 • dealer wait 0 • OEM wait 0.9 • escalation 0.9
159 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 73/100
Risk pressure 721 • 308 claims • 2,346 comments
Closeout 70 • dealer response 97 • OEM friction 74 • processor 97
Escalation 73 • quality 35 • tone/compliance 40 • mismatch 100
Per 100 claims: ready 11.4 • dealer wait 0.6 • OEM wait 12 • escalation 4.2
99 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 300 • 284 claims • 474 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 99 • mismatch 100
Per 100 claims: ready 25.7 • dealer wait 0 • OEM wait 0 • escalation 0
2 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. MYRV 12024 · 67/100
Risk pressure 268 • 130 claims • 1,099 comments
Closeout 40 • dealer response 97 • OEM friction 48 • processor 90
Escalation 62 • quality 35 • tone/compliance 93 • mismatch 100
Per 100 claims: ready 23.1 • dealer wait 0.8 • OEM wait 23.8 • escalation 5.4
5 dealer-tone flag claim(s), mostly coaching/audit candidates.
 5. LIN 1025 · 65/100
Risk pressure 205 • 73 claims • 552 comments
Closeout 39 • dealer response 82 • OEM friction 44 • processor 100
Escalation 85 • quality 35 • tone/compliance 59 • mismatch 100
Per 100 claims: ready 23.3 • dealer wait 4.1 • OEM wait 26 • escalation 2.7
1 compliance-risk claim(s) need review.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
224
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13637 • GRE 8220.
No matching raw comments found
This claim is not currently showing linked Dropbox comment rows in the live database.

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 76/100
Risk pressure 991 • 438 claims • 3,996 comments
Closeout 59 • dealer response 100 • OEM friction 98 • processor 87
Escalation 91 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 15.8 • dealer wait 0 • OEM wait 0.9 • escalation 0.9
159 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 73/100
Risk pressure 721 • 308 claims • 2,346 comments
Closeout 70 • dealer response 97 • OEM friction 74 • processor 97
Escalation 73 • quality 35 • tone/compliance 40 • mismatch 100
Per 100 claims: ready 11.4 • dealer wait 0.6 • OEM wait 12 • escalation 4.2
99 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 300 • 284 claims • 474 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 99 • mismatch 100
Per 100 claims: ready 25.7 • dealer wait 0 • OEM wait 0 • escalation 0
2 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. MYRV 12024 · 67/100
Risk pressure 268 • 130 claims • 1,099 comments
Closeout 40 • dealer response 97 • OEM friction 48 • processor 90
Escalation 62 • quality 35 • tone/compliance 93 • mismatch 100
Per 100 claims: ready 23.1 • dealer wait 0.8 • OEM wait 23.8 • escalation 5.4
5 dealer-tone flag claim(s), mostly coaching/audit candidates.
 5. LIN 1025 · 65/100
Risk pressure 205 • 73 claims • 552 comments
Closeout 39 • dealer response 82 • OEM friction 44 • processor 100
Escalation 85 • quality 35 • tone/compliance 59 • mismatch 100
Per 100 claims: ready 23.3 • dealer wait 4.1 • OEM wait 26 • escalation 2.7
1 compliance-risk claim(s) need review.
Waiting on dealer
6
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
91
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
18
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
224
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

12850
GRE 8220 • Alix • grand-design
Heat 131 • comments 114 • blocker Unknown blocker
Claim 997237 has been submitted for payment.
Open claim
12328B
GRE 8220 • Alix • forest-river
Heat 78 • comments 60 • blocker Unknown blocker
This has been submitted for payment.
Open claim
72707
MYRV 12024 • Stephanie • rpod
Heat 69 • comments 52 • blocker Ready to close
Part 15108 for body tape paid at $103.50 instead of $10.38, FR approved that amount
Open claim
12820
GRE 8220 • Alix • forest-river
Heat 56 • comments 46 • blocker Unknown blocker
That sounds amazing, thank you! @Alix M
Open claim
73140
MYRV 12024 • Stephanie • prime-time
Heat 55 • comments 41 • blocker Unknown blocker
Ok. Do you want some time to see if you can find a stray regulator, or just respond to FR and let them know there isn't another to return?
Open claim
40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • blocker Waiting on dealer
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim

Escalation risk

12850
GRE 8220 • Alix • grand-design
Heat 131 • last author processor • blocker Unknown blocker
Claim 997237 has been submitted for payment.
Open claim
12773
GRE 8220 • Alix • grand-design
Heat 122 • last author dealer_or_external • blocker Unknown blocker
@Alix M that would be fine. I will order the parts.
Open claim
10958
GRE 8220 • Alix • unknown
Heat 103 • last author processor • blocker Ready to close
This paid on 12/29/25 on check 634176 for $7,881.52 *Part cost was reduced on misc parts and changed to GD's part cost/max amount allowed
Open claim
11394
GRE 8220 • Alix • forest-river
Heat 83 • last author processor • blocker Ready to close
This paid on check 3173336 for $861.90
Open claim
72707
MYRV 12024 • Stephanie • rpod
Heat 69 • last author processor • blocker Ready to close
Part 15108 for body tape paid at $103.50 instead of $10.38, FR approved that amount
Open claim
13347
GRE 8220 • Alix • grand-design
Heat 63 • last author processor • blocker Unknown blocker
And $14 on check 657582
Open claim

Waiting on dealer

40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • last actor processor
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim
73412
MYRV 12024 • Stephanie • prime-time
Heat 14 • comments 8 • last actor processor
Just doing a check in on this one and letting you know I still need the info. No PA has been submitted at this time.
Open claim
13366B
GRE 8220 • Alix • forest-river
Heat 12 • comments 8 • last actor processor
@Michelle A Please upload the final RO. Thanks.
Open claim
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • last actor processor
@cody e @Jeremy G From Jayco/Vendor: per vendor please attach more photos showing the leak I have already added all photos and the video and they are still asking for more.
Open claim
12249C
GRE 8220 • Alix • forest-river
Heat 5 • comments 3 • last actor processor
@Kaitlyn R please provide an update as this has been approved since September of last year. Thanks!
Open claim

Waiting on OEM

13327B
GRE 8220 • Alix • grand-design
Heat 36 • comments 21 • last actor processor
@Michelle A Job 6: approved for 1 hour Case Number: 6784630 VIN: S9929726 Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one n
Open claim
72933-1
MYRV 12024 • Stephanie • prime-time
Heat 22 • comments 22 • last actor processor
@Jeannette B The line for the subwoofer is approved at .2 hours. However, the flat rate code does say pictures are required, and I did not see any. You may want to take a picture or two to prevent any issues when this is
Open claim
40640
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • last actor processor
Never received a response. Moving back to PA approved.
Open claim
40766
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • last actor processor
@cody e @Jeremy G @Heidi H Keystone is keeping all of this denied.
Open claim
12699B
GRE 8220 • Alix • grand-design
Heat 57 • comments 47 • last actor processor
@Michelle A @Matt F Denied - These are not the approved parts. The approval was for dust/grease caps. You are claiming tire caps. This is denied. - 6/23/26 AB
Open claim

Waiting on processor

12497B
GRE 8220 • Alix • grand-design
Heat 18 • comments 14 • last actor dealer_or_external
@Alix M excellent. Please let me know if there is anything else I can provide or help with,.
Open claim
73354
MYRV 12024 • Stephanie • open-range
Heat 12 • comments 10 • last actor dealer_or_external
I uploaded the invoice
Open claim
25755
TRI 1202 • Ashlee • nucamp
Heat 21 • comments 13 • last actor dealer_or_external
@Ashlee O A check came in for labor only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask if I could get info on the re
Open claim
25918
TRI 1202 • Ashlee • grand-design
Heat 17 • comments 15 • last actor dealer_or_external
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
Open claim
26538
TRI 1202 • Ashlee • unknown
Heat 13 • comments 11 • last actor dealer_or_external
@Tessa C @Cole P hey i got the deposit and approval to do the washer dryer
Open claim

Ready to close

72707
MYRV 12024 • Stephanie • rpod
Heat 69 • comments 52 • last actor processor
Part 15108 for body tape paid at $103.50 instead of $10.38, FR approved that amount
Open claim
26937
TRI 1202 • Ashlee • forest-river
Heat 44 • comments 42 • last actor processor
paid $3676.36 6/30 check #3185453
Open claim
26264
TRI 1202 • Ashlee • forest-river
Heat 42 • comments 42 • last actor processor
paid $3432.15 6/30 check #3185453
Open claim
27122
TRI 1202 • Ashlee • forest-river
Heat 36 • comments 34 • last actor processor
paid $391.867/2 check #1793187 Emailed to ask why we were not reimbursed for the return shipping
Open claim
26790
TRI 1202 • Ashlee • forest-river
Heat 32 • comments 30 • last actor processor
paid $1335.40 6/9 check #3173523
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 4 • processor-blocked 13 • ready-to-close 142
Hottest claim: 26937 • TRI 1202 • heat 44
Alix
Dealer-blocked 5 • OEM-blocked 56 • processor-blocked 2 • ready-to-close 52
Hottest claim: 10958 • GRE 8220 • heat 103
Stephanie
Dealer-blocked 1 • OEM-blocked 31 • processor-blocked 3 • ready-to-close 30
Hottest claim: 72707 • MYRV 12024 • heat 69
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