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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13576B • GRE 8220.
Michelle Antinoja
dealer or external • Jul 20, 2026, 1:34 PM
@Alix M REQUEST: .25
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Alix Mongiat
processor • Jul 20, 2026, 1:51 PM
PA 2748839 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Alix Mongiat
processor • Jul 20, 2026, 7:44 PM
@Michelle A @Dustin L From FR: can just the brackets be replaced? I'm not seeing why the complete shade needs replaced.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Michelle Antinoja
dealer or external • Jul 21, 2026, 9:43 AM
@Alix M I BELIEVE THERE WAS DAMAGE TO THE SHADE AS WELL. lET ME SEE IF I CAN VERIFY WITH TECH.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:48 AM
@Matt F Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Randall Boggs
dealer or external • Jul 29, 2026, 11:42 AM
Talked to Technician. Just brackets need to be replaced there was no damage to the shade. @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Alix Mongiat
processor • Jul 29, 2026, 12:39 PM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Alix Mongiat
processor • Jul 29, 2026, 4:22 PM
@Randall B This was approved for 0.25 to replace the clips only.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Alix Mongiat
processor • Aug 18, 2026, 11:17 AM
@Randall B @Destinee M I see that the invoice was uploaded to this. Is this completed? If so, please move to Ready to submit and upload the final RO. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Destinee McGinley
dealer or external • Aug 18, 2026, 11:22 AM
@Alix M IT LOOKS LIKE WE ARE STILL WAITING ON PARTS
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13576B/SCHULTZ - 13576B.pdf
Processed summary
13576B
GRE 8220 • Alix • forest-river
Heat 10 • comments 10 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Destinee McGinley
@Alix M IT LOOKS LIKE WE ARE STILL WAITING ON PARTS
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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