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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 15 • 1 claims • 45 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13563 • GRE 8220.
Alix Mongiat
processor • Jun 29, 2026, 9:00 AM
@Michelle A @Dustin L Job 2 - are you just noting? Job 3 - how much time are you requesting?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Michelle Antinoja
dealer or external • Jun 29, 2026, 11:28 AM
@Alix M job3# - 1.5 job2# - checking in with the manufacturer and Matt. I will follow up as soon as I get the chance to speak with him.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Jul 2, 2026, 8:56 AM
@Michelle A Any update on Job 2? Hoping to get this submitted for you.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Jul 2, 2026, 8:57 AM
@Michelle A Any update on Job 2? Hoping to get this submitted for you.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Jul 2, 2026, 8:57 AM
I will submit this for approval asking for guidance from Keystone for Job 2.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:02 AM
I will submit this for approval asking for guidance from Keystone for Job 2.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:03 AM
@Michelle A Have you had a chance to talk with Matt regarding Job 2 and the humming noise? If you need me to submit something, I will need the AC tags and a video of the humming noise.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Michelle Antinoja
dealer or external • Jul 2, 2026, 9:44 AM
@Alix M I have not gotten the chance. but I will see if I can get further information on this today.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
ANNA FREEMAN
dealer or external • Jul 17, 2026, 9:03 AM
@Dustin L @Matt F Could you please look into line # 2 on this RO and get @Alix M the information needed to move forward?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Matt Ferkey
dealer or external • Jul 23, 2026, 1:22 PM
@Alix M The technician diagnosed a bad wire from the thermostat to the air conditioner. The customer has been very difficult and has been preventing us from diagnosing and repairing the issue. We are scheduled to return to the camper 7/30. This is what I know of the repair at this point.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Jul 23, 2026, 3:11 PM
@Matt F How much time will you need to repair the wiring for Job 1 and replace the thermostat for Job 3? I can get those entered for you and we can add Job 2 once your tech is able to get out there.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Randall Boggs
dealer or external • Jul 29, 2026, 12:09 PM
@Matt F Looks like this needs your input
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Aug 1, 2026, 3:21 PM
Job 1 ended up requiring .61 labor for the repair 2.46 hours diagnosis and a thermostat
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Aug 1, 2026, 3:22 PM
@Alix M Job 1 ended up requiring .61 labor for the repair 2.46 hours diagnosis and a thermostat
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Aug 1, 2026, 3:25 PM
Job 2 : customer is stating window should not be foggy and would like fixed technician says is normal Job 3 : .5 would work for thermostat remove and replace
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 3, 2026, 9:12 AM
PREAUTH138388 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 3, 2026, 9:13 AM
@Dustin L Please try to remember to move these to folder 4 once information requested is provided. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 7, 2026, 10:25 AM
Emailed Keystone for an update.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 11, 2026, 9:34 AM
Response from Keystone Thank you for reaching out to us regarding the expedited review of your pre-authorization request. Due to a higher-than-normal influx of requests, it is taking us a little longer to review. In order to make sure all of our dealerships get the same level of care, we are reviewing as quickly as possible in order of oldest to newest.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 11, 2026, 10:01 AM
@Matt F @Dustin L @Destinee M @Randall B We need the form filled out for the AC (added to folder)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 11, 2026, 11:24 AM
I uploaded this form to this folder by mistake, so you can ignore this for now.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 11, 2026, 1:06 PM
@Dustin L @Destinee M Job 1: approved for 2 hours (I will email Keystone on this since they aren't even covering the full diagnostic time) Job 2: denied - temporary denial dealer to obtain clearer pictures of glass and etching. Job 3: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Aug 14, 2026, 9:16 AM
@Matt F @Chris B Regarding Job 1. Keystone's response to me going back for more time and referencing the WI law; After reviewing your request our original approval stands. As stated in our flat rate manual, diagnostic times are included in our flat rate unless otherwise stated.  If diagnostic time is outside of typical situations, we do have our authorization process to review for additional time as appropriate and substantiated by further documentation. I Hope this information helps clarify things, have a great day
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 10, 2026, 5:10 PM
@Matt F @Destinee M @Dustin L I see all approved jobs are completed in IDS - can we get the invoice for the thermometer? Appears to be purchased from an outside vendor. Just a reminder- Job 2 was denied. I can get this submitted for approval once we get better photos as requested above. "temporary denial dealer to obtain clearer pictures of glass and etching."
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 11, 2026, 11:41 AM
Heidi uploaded the final RO, I just need the invoice now.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 11, 2026, 11:46 AM
PREAUTH157626 was submitted for approval for Job 4 that was added after the fact.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 14, 2026, 9:03 AM
@Dustin L Job 4 was approved for 0.2 hours. Please upload any invoices for this WO as I do not see any in Keystone.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Sep 14, 2026, 9:51 AM
@Alix M Part was ordered from meyer in July 24
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 14, 2026, 9:52 AM
Okay, I will see if we can get parts paid without the invoice. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 14, 2026, 9:54 AM
@Dustin L What about the thermostat that was replaced? Any invoice for that? Sorry if my comment wasn't clear, not sure if you were just responding to Job 4 or not.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 14, 2026, 9:56 AM
CLAIM153298 has been submitted for payment for Job 4.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Sep 14, 2026, 11:18 AM
@Alix M was just responding to 4, invoice uploaded
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 14, 2026, 12:48 PM
CLAIM152659 has been submitted for payment for Jobs 1 and 3
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 16, 2026, 8:38 AM
@Dustin L @Randall B @Destinee M @Matt F Warranty Repair 4 - please attach photos of the defective part/parts. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier. *WE ONLY HAVE 14 DAYS TO RESPOND OR THEY COULD DENY
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Sep 16, 2026, 1:21 PM
@Alix M We did not get pictures of the defective part as it was added in the field we only have a picture of the part used's packaging.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 16, 2026, 1:56 PM
I will see what I can do. Parts should be held for at least 30 days after claim paid. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 30, 2026, 9:12 AM
CLAIM153298 paid on check 1617248 for $32.97
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Sep 30, 2026, 9:14 AM
CLAIM152659 paid on check 1617248 for $403.90
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Oct 6, 2026, 11:04 AM
@Alix M Uploaded additional pictures of window.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Oct 6, 2026, 11:23 AM
@Dustin L I do not see any additional photos added in this folder today. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13563/LENZINI - 13563.pdf
Dustin Lucas
dealer or external • Oct 6, 2026, 11:43 AM
@Alix M Pics didn't finish uploading, had to redo
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Oct 6, 2026, 12:32 PM
PREAUTH166233 has been submitted for approval for Job 2
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Oct 12, 2026, 1:18 PM
Emailed Keystone for an update as this is still pending approval.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Oct 12, 2026, 5:10 PM
@Destinee M @Dustin L Job 2 was denied- no manufacturing defect is present.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Alix Mongiat
processor • Oct 12, 2026, 5:11 PM
Moving to claims paid.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
Processed summary
13563
GRE 8220 • Alix • crossroads
Heat 59 • comments 45 • follow-ups 5 • blocker Ready to close
Last author processor • Alix Mongiat
Moving to claims paid.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 15 • 1 claims • 45 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

13563
GRE 8220 • Alix • crossroads
Heat 59 • last author processor • blocker Ready to close
Moving to claims paid.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

13563
GRE 8220 • Alix • crossroads
Heat 59 • comments 45 • last actor processor
Moving to claims paid.
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 13563 • GRE 8220 • heat 59
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