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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13527B • GRE 8220.
Alix Mongiat
processor • May 26, 2026, 7:51 AM
@Kaitlyn R Please provide requested labor times. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13527B_1/13527B.pdf
Alix Mongiat
processor • May 26, 2026, 7:52 AM
@Kaitlyn R We will also need photos of the complete door for Warranty Repair 1.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13527B_1/13527B.pdf
Michelle Antinoja
dealer or external • May 27, 2026, 10:59 AM
@Alix M Warr01: request - .4 Warr02: request - .5 depending on what the manu would like I will message the customer for a full photos of the door and get them added.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • May 27, 2026, 11:21 AM
PA 952361 is in draft status until we get photos of full cabinet door.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13527B/13527B.pdf
Michelle Antinoja
dealer or external • May 29, 2026, 3:56 PM
@Alix M ADDED PHOTOS REQUESTED/
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • May 29, 2026, 4:08 PM
PA 952361 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13527B_1/13527B.pdf
Alix Mongiat
processor • Jun 1, 2026, 1:48 PM
@Kaitlyn R Warranty Repair 1: approved for 0.4 hour Warranty Repair 2: Not noted on DAF damage not a factory defect. Denied. You can contact a repair company for an estimate. Below are two companies that we would recommend if there is not a local company to contact. 1. Creative Colors International PH: 1-800-933-2656 www.creativecolorsintl.com 2. Fibrenew PH: 1-800-345-2951
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13527B/13527B.pdf
Michelle Antinoja
dealer or external • Jun 4, 2026, 11:01 AM
@Alix M I added estimate from creative colors for couch damage. Please let me know if they change anything, if not I will have them call GD directly.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • Jun 4, 2026, 1:59 PM
I have sent the estimate to John Hamilton at GD. I will let you know his response.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • Jun 9, 2026, 11:01 AM
Sent follow up.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • Jun 10, 2026, 8:48 AM
@Michelle A From GD: Warranty Repair 2- Thank you for sending this over.   Grand Design rules regarding the DAF:   Damages not noted on DAF are not covered.  Unless the damage was caused by a warrantable situation.   We will stand by our denial.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13527B/13527B.pdf
Michelle Antinoja
dealer or external • Jun 10, 2026, 10:36 AM
@Matt F @Alix M Should I ask the CMR to call and see if they can get them to budge on this?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • Jun 10, 2026, 11:05 AM
@Chris B Thoughts? I've tried to get them to approve it, but they are stating it is damage and not covered.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13527B/13527B.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:37 AM
No invoice in GD for Warranty Repair 1.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13527B/13527B.pdf
Processed summary
13527B
GRE 8220 • Alix • grand-design
Heat 20 • comments 14 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
No invoice in GD for Warranty Repair 1.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13527B
GRE 8220 • Alix • grand-design
Heat 20 • comments 14 • blocker Unknown blocker
No invoice in GD for Warranty Repair 1.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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