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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 76/100
Risk pressure 6 • 1 claims • 29 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13517 • GRE 8220.
Alix Mongiat
processor • May 20, 2026, 4:13 PM
@Kaitlyn R Are there any photos for this?
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13517/13517.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2026, 2:45 PM
@Alix M IS THERE SPECIFIC PICTURES THAT ARE NEEDED?
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • May 21, 2026, 4:01 PM
@Kaitlyn R I need a tag with the M/S number at least.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • May 21, 2026, 4:02 PM
PA 951401 is in draft status as we need M/S number and manufacturer information.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • May 29, 2026, 8:53 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Kaitlyn Reinwand
dealer or external • Jun 8, 2026, 10:27 AM
@Alix M UPLOADED THE ONLY PHOTOS THAT WE HAVE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jun 8, 2026, 1:09 PM
PA 951401 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jun 10, 2026, 11:50 AM
@Kaitlyn R @Michelle A From Grand Design: Please provide the serial number of the Maxxair fan. This can be found under the bug screen or under the fan lid.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:17 AM
@Michelle A @Dustin L Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:13 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Michelle Antinoja
dealer or external • Jul 8, 2026, 1:20 PM
@Alix M attached further photos of the serial numbers.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jul 8, 2026, 1:31 PM
Added. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jul 10, 2026, 8:40 AM
@Michelle A @Dustin L From GD: this is not a correct photo. You have requested a Maxx Air controller and sent a photo of that, but the fan photo that you sent was of a Heng. The serial number of the fan is located inside the unit. You need to remove the screen and it will be located in the corner.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13517/13517.pdf
Michelle Antinoja
dealer or external • Jul 10, 2026, 11:54 AM
@Alix M OK i WILL REACH OUT TO CUSTOMER AGAIN FOR CORRECT PHOTOS.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:54 AM
@Dustin L @Matt F Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Dustin Lucas
dealer or external • Jul 24, 2026, 12:45 PM
@Alix M Reached out to customer for pictures, customer is not at unit currently but is aware we need pictures of Maxxair fan Model Tag.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Aug 6, 2026, 9:05 AM
Following up on this. Did the customer know when they would be back out there? Thanks
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Matt Ferkey
dealer or external • Aug 7, 2026, 6:16 PM
@Alix M attached photo with SN
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Aug 10, 2026, 9:11 AM
Added. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Aug 18, 2026, 8:58 AM
Sent follow up email to James Hite as it has been "pending vendor response" since 8/11/26
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Aug 20, 2026, 9:02 AM
Sent a follow up to James Hite and included Dan Kussow.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Aug 20, 2026, 9:29 AM
@Dustin L @Destinee M This has been approved for 0.3 hour to replace the wall control
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:36 AM
No invoice in Grand Design for this - will need from dealership since it was purchased outside of GD.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Sep 14, 2026, 4:35 PM
@Dustin L @Matt F This states "work completed 8-24-26" in IDS. We have 9 days to get this submitted for it to pay with no issues. Please upload the invoice and the customer signed work order.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Sep 17, 2026, 11:00 AM
@Matt F @Dustin L @Destinee M In order to get this paid, we need the customer signed WO before 9/23.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Sep 22, 2026, 8:41 AM
@Matt F We have today to get this submitted for payment before Grand Design will deny due to late submit.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13517/13517.pdf
Destinee McGinley
dealer or external • Sep 22, 2026, 1:01 PM
@Alix M UPLOADING AN UPDATED AND FINAL RO. THE ONE THERE IS INCORRECT AND IS NOW FIXED. ALSO REACHING OUT TO THE CUSTOMER TO GET A SIGNED COPY OF THE FINAL WO
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13517/13517.pdf
Alix Mongiat
processor • Sep 24, 2026, 1:38 PM
@Dustin L @Matt F @Heidi H This is now over 30 days and will be denied if we submit for payment. I am moving this to 7.2 - Claim Returned. We can submit this with clean up items once we get the go ahead.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13517/13517.pdf
iClaims AI
processor • Oct 26, 2026, 3:52 PM
---TIME SENSITIVE--- GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads. Needed: the customer-signed corrected final RO and outside-supplier invoice for the wall controller. Destinee's September 22 update says the earlier final was incorrect and she was seeking the signed copy; the September 14 customer copy here still has a blank signature. Alix's August 31 note says the part was purchased outside GD, and no supplier invoice is in this packet. Reconcile the corrected $83.73 bill ($13.73 part + 0.5 hour/$70 labor) against the August 20 approval for 0.3 hour. The 0.2-hour/$28 excess needs supporting authorization or billing reconciliation. The older zero-dollar copies are not the current billing amount. Confirm actual completion using the repair record; Alix's September 14 note cites IDS completion August 24. Late filing is now the main acceptance issue: Alix's September 24 instruction holds this for approved cleanup of older claims. Obtain written acceptance/current claim status and a named submission owner/date before proceeding through the normal authorized process. The Maxxair identification request was resolved: Matt added the serial photo August 7, Alix acknowledged it August 10, and IMG_4999 shows the MAXXFAN-CLEAR 4951KSC label. Do not repeat the superseded Heng-photo request. Controller photos and the RO support the diagnosed/replaced control, but photos alone do not prove completed operation or payment. Retain the final test/completion record and accepted submission reference. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13517 - late/13517.pdf
Processed summary
13517
GRE 8220 • Alix • grand-design
Heat 39 • comments 29 • follow-ups 2 • blocker Waiting on OEM
Last author processor • iClaims AI
---TIME SENSITIVE--- GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads. Needed: the customer-signed corrected final RO and outside-supplier i
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 76/100
Risk pressure 6 • 1 claims • 29 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13517
GRE 8220 • Alix • grand-design
Heat 39 • comments 29 • blocker Waiting on OEM
---TIME SENSITIVE--- GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads. Needed: the customer-signed corrected final RO and outside-supplier i
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

13517
GRE 8220 • Alix • grand-design
Heat 39 • comments 29 • last actor processor
---TIME SENSITIVE--- GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads. Needed: the customer-signed corrected final RO and outside-supplier i
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 13517 • GRE 8220 • heat 39
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