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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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217
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Focused evidence thread

Thread evidence for 13496 • GRE 8220.
Alix Mongiat
processor • May 26, 2026, 7:49 AM
PA 951892 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • May 29, 2026, 8:45 AM
@Michelle A From Grand Design: Do you have any pictures showing any movement up front in the interior of the RV? See attached instructions. Please provide a Picture of the Lippert Frame Tag located on the Pin Box. Also can you please tell us if the RV is still at the dealership and if so please provide the physical address, phone number and contact name. 
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • May 29, 2026, 10:43 AM
@Alix M RV IS LOCATED AT OUR FACILITY. ADDRESS IS 8220 STATE HIGHWAY 13S WISCONSIN RAPIDS, WI 54494 PHONE NUMBER IS 715-325-5170 i CAN BE THE CONTACT
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • May 29, 2026, 10:43 AM
@Alix M RV IS LOCATED AT OUR FACILITY. ADDRESS IS 8220 STATE HIGHWAY 13S WISCONSIN RAPIDS, WI 54494 PHONE NUMBER IS 715-325-5170 i CAN BE THE CONTACT . ALSO GOING TO FOLLOW UP FOR PHOTOS ON THE UNIT.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jun 1, 2026, 2:03 PM
@Alix M ADDED PHOTOS TO CLAIM.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 1, 2026, 2:43 PM
Added photos and notes. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 3, 2026, 4:57 PM
@Michelle A From Grand Design: Please provide a Picture of the Lippert Frame Tag located on the Pin Box. Second Request.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jun 4, 2026, 3:37 PM
@Alix M ADDED ALL TAGS ON THE PIN BOX
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 4, 2026, 4:41 PM
Added. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 5, 2026, 1:06 PM
This is pending management review
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jun 5, 2026, 3:31 PM
@Alix M This customer is reaching out to GD today to get update. He stated he would like to be included on further meailed between GD and warrnty if possible. GRASS_RJ@OUTLOOK.COM is the email he would like to have CC'ed in.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 8, 2026, 9:09 AM
@Michelle A Sounds good. We haven't emailed them at all yet, but if we need to, I will be sure to add him. Everything so far has been handled through GD portal.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 8, 2026, 9:11 AM
This is still pending management review.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 8, 2026, 1:03 PM
@Michelle A This has been approved for 0.1 hour for the inspection, 5.9 hours for the lag bolts, 2 hours to R&I the front cap and 0.1 hour to inspect doors afterwards.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jun 8, 2026, 4:30 PM
@Alix M How do we tell what is needed for parts? The paperwork for this is not very clear on what is actually needed.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 8, 2026, 4:37 PM
@Michelle A The tech needs to let you know what parts they need.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jun 16, 2026, 2:03 PM
@Alix M i SPOKE WITH CMR TODAY WHO HAS SPOKEN TO GD. THEY ARE AWARE THAT HE WOULD BE ADDING THE SCREW LINE ON HERE i WILL ADD PHOTOS.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 16, 2026, 3:04 PM
@Michelle A I will need to create a whole new PA for the new line as I cannot add to an already approved PA. Please move back to PA needed once you get the photos. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 16, 2026, 3:04 PM
I see the photos. I will move.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jun 16, 2026, 3:07 PM
PA 957646 has been submitted for the lino repair
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Ashlee Olsen
processor • Jun 19, 2026, 2:26 PM
@Michelle A GD feedback: JPH 6-19-26 This unit has TSB open. Please add TSB 920017 and perform the inspection according to the directions
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jun 19, 2026, 3:09 PM
@Ashlee O THAT IS WHAT WARR01 IS FOR .
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/13496.pdf
Ashlee Olsen
processor • Jun 19, 2026, 3:54 PM
Hi Michelle, I can see that TSB was requested on PA#951892. Notes made to GD. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/13496.pdf
Ashlee Olsen
processor • Jun 19, 2026, 6:18 PM
approved 1
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/13496.pdf
Matt Ferkey
dealer or external • Jul 13, 2026, 1:27 PM
@Alix M Date in 5/12 Date Started 5/18 Competed Date 7/13 12x 8220961661 BOLT 1/2 - 6 X 3 - 1/2" HEX LAG BOLT ZINK 1x 822061052 SEALANT SIKAFLEX 252 WHITE 10.5 OZ (24 CARTRIDGES/CASE)
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 13, 2026, 1:44 PM
@Matt F @ANNA F I need the final RO signed by the customer and the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 16, 2026, 8:57 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 21, 2026, 2:12 PM
@Michelle A @Matt F @ANNA F Please provide a copy of the signed final WO and the invoices so we can submit this for payment for you. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jul 21, 2026, 2:47 PM
@Alix M ATTACHED SIGNED WO
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 21, 2026, 4:26 PM
@Michelle A I do not see the sign WO in this folder. Please upload to this folder. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jul 21, 2026, 4:44 PM
@Alix M I will update tomorrow once CMR has come to pick up the unit.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 21, 2026, 6:21 PM
@Michelle A Okay, you stated above that you attached the signed WO which is why I came back and said it wasn't in the folder. We will wait for it to be uploaded. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Michelle Antinoja
dealer or external • Jul 22, 2026, 11:47 AM
@Alix M I MUST HAVE COMMENTED ON THE WRONG ONE. SORRY.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:57 AM
@Matt F We still need a signed WO for this one as well.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:59 AM
@Matt F We still need a signed WO for this one as well and invoices.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 24, 2026, 9:02 AM
@Matt F We still need a signed WO for this one as well
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 24, 2026, 9:03 AM
I need a Final WO that lists the parts as well, I know the customer signed one will not.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
ANNA FREEMAN
dealer or external • Jul 28, 2026, 8:22 AM
@Alix M @Matt F I UPLOADED THE FINAL RO WITH PARTS AND FRT ADDED.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 28, 2026, 8:56 AM
Thank you. I can submit for payment once we have the Customer Signed RO.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Matt Ferkey
dealer or external • Jul 28, 2026, 10:05 AM
@Alix Mongiat uploaded signed copy
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 28, 2026, 10:32 AM
Claim 1005600 has been submitted for payment for campaign lines.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Jul 28, 2026, 10:40 AM
Claim 1005604 has been submitted for payment for the lino repair.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 4, 2026, 9:20 AM
@Matt F @Randall B @ANNA F @Dustin L Grand Design is requesting the full workorder signed, not just the signature page.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13496/13496.pdf
Dustin Lucas
dealer or external • Aug 4, 2026, 9:41 AM
@Alix M Can we ask exactly what is being requested as that is the customer work order signed?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 4, 2026, 9:57 AM
They want the entire WO, not just the back signed page.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 4, 2026, 9:57 AM
They need to see the VIN and everything on the WO.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 4, 2026, 9:58 AM
This states page 3 of 3, so they need all 3 pages.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 6, 2026, 9:13 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Matt Ferkey
dealer or external • Aug 6, 2026, 10:21 AM
@Alix Mongiat signed copy
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/Scan_20260806_091905.pdf
Alix Mongiat
processor • Aug 6, 2026, 10:45 AM
Sent Final copy to GD. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:44 AM
Claim 1005604 paid on 8/12/26 on check 665956 for $140
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:45 AM
Warranty Repair 2
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13496/13496.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:47 AM
Claim 1005600 paid on 8/12/26 on check 665956 for $1,229.83
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13496/13496.pdf
Processed summary
13496
GRE 8220 • Alix • grand-design
Heat 63 • comments 53 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 1005600 paid on 8/12/26 on check 665956 for $1,229.83
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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