iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 81/100
Risk pressure 8 • 1 claims • 18 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13493B • GRE 8220.
Alix Mongiat
processor • May 26, 2026, 6:52 AM
PA 951889 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • May 29, 2026, 8:44 AM
@Michelle A Approved for part only.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13493B/13493B.pdf
Michelle Antinoja
dealer or external • Jul 17, 2026, 11:04 AM
@Alix M DATE IN:5/20/2026 DATE STARTED:5/9/2026 DATE COMPLETED: 7/15/2026 pART: 822091368 - HANDLE QUICK RELEASE PIN ONLY .25 DIA 2 USABLE LENGTH ZINC - QTY:1 - PRICE:2.87 INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Jul 17, 2026, 11:16 AM
@Michelle A @ANNA F We need the final RO signed by the customer.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Jul 21, 2026, 2:12 PM
@Michelle A @ANNA F We need a copy of the signed final RO before we can submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
Michelle Antinoja
dealer or external • Jul 21, 2026, 2:48 PM
@Alix M I SENT THE CMR A COPY TO SIGN, i HAVE NOT HEARD BACK.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:57 AM
@Matt F We still need a signed final RO for this before we can submit since the work was done in July.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Jul 29, 2026, 12:48 PM
@Randall B @Matt F @ANNA F Any luck on the signed WO so we can get this submitted for payment?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
ANNA FREEMAN
dealer or external • Jul 29, 2026, 2:39 PM
@Alix M @Matt F @Randall B It looks like Michelle emailed the customer for signature on 7/17. @Matt F could we check to see if there is a response?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Aug 3, 2026, 11:44 AM
I am moving this to claims returned until we can get the signed copy of the WO. Please keep in mind we only have 30 days after work was completed to submit this. @Matt F @ANNA F @Randall B We need this signed WO before 8/14 or this will be denied after that due to late submit.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Aug 6, 2026, 9:13 AM
@Matt F @Randall B @Destinee M @Dustin L We only have another week before this is past the 30 days since work was completed. We need a customer signed WO (whole WO, not just back page)
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13493B/13493B.pdf
Matt Ferkey
dealer or external • Aug 6, 2026, 10:16 AM
@Alix M sent customer an email and left customer a voicemail expressing urgency - failure to return signed workorder will result in charges for the replacement pin.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Aug 6, 2026, 10:45 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Aug 12, 2026, 9:42 AM
Any luck on this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13493B/13493B.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 1:28 PM
@Alix M
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13493B_1/WO_13493_JOB_WARR01_2026.05.19_13.12.15.jpg
Destinee McGinley
dealer or external • Aug 12, 2026, 1:29 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Aug 12, 2026, 3:07 PM
Claim 1009781 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13493B/13493B.pdf
Alix Mongiat
processor • Aug 28, 2026, 8:55 AM
This paid on 8/26/26 on check 666686 for $19.31
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13493B/13493B.pdf
Processed summary
13493B
GRE 8220 • Alix • grand-design
Heat 18 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/26/26 on check 666686 for $19.31
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 81/100
Risk pressure 8 • 1 claims • 18 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13493B
GRE 8220 • Alix • grand-design
Heat 18 • comments 18 • blocker Ready to close
This paid on 8/26/26 on check 666686 for $19.31
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

13493B
GRE 8220 • Alix • grand-design
Heat 18 • comments 18 • last actor processor
This paid on 8/26/26 on check 666686 for $19.31
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 13493B • GRE 8220 • heat 18
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops