iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 92/100
Risk pressure 2 • 1 claims • 8 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13477B • GRE 8220.
Alix Mongiat
processor • May 12, 2026, 5:48 PM
@Kaitlyn R Can you label the photos for me? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13477B/13477B.pdf
Alix Mongiat
processor • May 12, 2026, 5:57 PM
PA 949192 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13477B/13477B.pdf
Alix Mongiat
processor • May 13, 2026, 7:41 AM
I think I figured out what photos go with what, so I'll let you know if I need anything else.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13477B/13477B.pdf
Alix Mongiat
processor • May 13, 2026, 7:46 AM
PA 949192 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13477B/13477B.pdf
Alix Mongiat
processor • May 18, 2026, 12:52 PM
@Kaitlyn R Job 6 - need photos.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13477B/13477B.pdf
Kaitlyn Reinwand
dealer or external • May 19, 2026, 10:33 AM
@Alix M ADDED PHOTOS
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13477B/13477B.pdf
Alix Mongiat
processor • May 19, 2026, 11:42 AM
Added. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13477B/13477B.pdf
Alix Mongiat
processor • May 20, 2026, 8:03 AM
@Kaitlyn R Job 6: approved for 1.4 hour Job 1: approved for 0.5 hour to replace observation camera (requested 0.75) Job 2: approved for 1 hour to replace nautilus panel Job 3: approved for 1.5 hour to replace 2 saddle boxes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13477B/13477B.pdf
Processed summary
13477B
GRE 8220 • Alix • grand-design
Heat 10 • comments 8 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Kaitlyn R Job 6: approved for 1.4 hour Job 1: approved for 0.5 hour to replace observation camera (requested 0.75) Job 2: approved for 1 hour to replace nautilus panel Job 3: approved for 1.5 hour to replace 2 saddle
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 92/100
Risk pressure 2 • 1 claims • 8 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

13477B
GRE 8220 • Alix • grand-design
Heat 10 • comments 8 • last actor processor
@Kaitlyn R Job 6: approved for 1.4 hour Job 1: approved for 0.5 hour to replace observation camera (requested 0.75) Job 2: approved for 1 hour to replace nautilus panel Job 3: approved for 1.5 hour to replace 2 saddle
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 13477B • GRE 8220 • heat 10
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops