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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13465B • GRE 8220.
Alix Mongiat
processor • May 26, 2026, 10:42 AM
PA 2687049 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • May 26, 2026, 12:53 PM
@Kaitlyn R From Forest River: Hello, can you advise why this was peeled up by the dealership intially? Were there issues with the seal prior to it being peeled back? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/13465B/13465B.pdf
Michelle Antinoja
dealer or external • Jun 1, 2026, 1:57 PM
@Alix M PER THE NOTES ON HERE IT SAID IT WAS NOT STUCK DOWN PROPERLY. THIS HAS BEEN AN ONGOING ISSUE WITH THE ALPHA SEALANT.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • Jun 1, 2026, 2:40 PM
@Michelle A I think they mean more like why did they peel it back? Was it already peeling before they did that? All information on the WO is on the claim.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Flagstaff/13465B/13465B.pdf
Michelle Antinoja
dealer or external • Jun 1, 2026, 3:05 PM
@Alix M it was starting to peel back already. that is why when we found it we resealed it before there could be water intrusion.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • Jun 2, 2026, 6:37 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • Jun 2, 2026, 1:05 PM
@Kaitlyn R This was approved for 0.3 hour per flat rate. (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/13465B/13465B.pdf
Kaitlyn Reinwand
dealer or external • Jun 8, 2026, 10:19 AM
@Alix M DATE IN: 05/05/2026 DATE COMPLETED: 5/15/26 PARTS USED: 677917000661- LAP SEALANT COST: 7.04 QTY: 1 @ANNA F PLEASE UPLOAD INVOICE. FINAL RO IS THE ONE THAT IS UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • Jun 10, 2026, 11:52 AM
Following up on this invoice. If we cannot provide an invoice I can only claim $2.10.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Flagstaff/13465B/13465B.pdf
ANNA FREEMAN
dealer or external • Jun 11, 2026, 1:08 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • Jun 11, 2026, 4:37 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Flagstaff/13465B/13465B.pdf
Alix Mongiat
processor • Jun 25, 2026, 9:23 AM
This paid on check 3181622 for $51.17
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13465B/13465B.pdf
Processed summary
13465B
GRE 8220 • Alix • forest-river
Heat 14 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3181622 for $51.17
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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