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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 86/100
Risk pressure 6 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13446 • GRE 8220.
Ashlee Olsen
processor • May 13, 2026, 1:20 PM
submitted PA#949393
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 18, 2026, 12:48 PM
@Kaitlyn R We need a photo of the axle tag. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 9:33 AM
@Kaitlyn R @Matt F From Dan Kussow: So you’re telling me that the dealership can’t change a valve stem or remove and replace the core on that stem, it needs to subcontract that work to an outside source? This is due to requesting the 0.5 hour to R&I the tire to have the sublet company replace the valve stem.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Matt Ferkey
dealer or external • May 19, 2026, 10:32 AM
@Alix M We are capable of replacing a valve core, we are not equipped to replace a valve stem.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 11:02 AM
I let Dan know. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 11:58 AM
@Matt F From Dan: Maybe they could try replacing the valve core first and see if that solves the problem. 
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446/JOHNSON - 13446.pdf
Michelle Antinoja
dealer or external • May 19, 2026, 3:06 PM
@Alix M ADDED PHOTOS OF THE AXLE TAG FOR YOU. aLSO ADDED PHOTOS FOR THE TOILET AND HERE ARE THE NOTES AS WE FOUND OUT FURTHER INFORAMTION ON THE TOILET. TECH STATES: The toilet is wobbly. Took the toilet off and after further inspection found that the hole in the floor was not cut in line with the black tank hole which caused the toilet flange to sit up on one side and made the toilet wobble back and forth from front to back to fix the problem i had to remove old toilet flange and get a new toilet flange and remove some flooring material in order for the toilet flange to fit straight in the back tank hole now the toilet does not wobble and sits flush and tight to the floor REQUESTING 3.5HR NOW
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 3:22 PM
@Michelle A I tagged matt in a comment above too from Dan. "Maybe they could try replacing the valve core first and see if that solves the problem" Can you provide a response on that?
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Kaitlyn Reinwand
dealer or external • May 19, 2026, 3:40 PM
Alix Mongiat uploaded video of toilet
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Michelle Antinoja
dealer or external • May 19, 2026, 3:44 PM
@Alix M WE CHANGED THE VALVE STEM AND ADDED VIDEO. IT IS NO LONGER LEAKING. TECH WAS UNAWARE THERE WAS CORES HERE TO SWAP.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 4:13 PM
@Michelle A I am uploading a Lionshead warranty claim form. Please fill this out. This might be the only way we can get this paid for you.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 4:16 PM
Alix Mongiat uploaded video of toilet
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 4:16 PM
Alix Mongiat uploaded video of toilet
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 19, 2026, 4:16 PM
Emailed video and notes to Rodney.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Michelle Antinoja
dealer or external • May 19, 2026, 5:03 PM
@Alix M I have uploaded the completed form. Please let me know what else is needed.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 20, 2026, 8:03 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 20, 2026, 8:08 AM
I have sent the warranty form to Lions head for job 1.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 21, 2026, 4:05 PM
@Michelle A @Kaitlyn R From Grand Design Job 4:  So no ball valve got replaced, it was just the seal on the bottom of the toilet, correct?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Michelle Antinoja
dealer or external • May 26, 2026, 2:16 PM
@Alix M no, it was missed during repair and CMR did the ball seal himself after pick up. We did however do the seal at bottom of toilet.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 26, 2026, 7:27 PM
Thank you. Leaving in info corrected until Rodney places back in Pending status for me to update.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 27, 2026, 10:43 AM
Updated the PA to reflect the new correction for job 4.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Alix Mongiat
processor • May 27, 2026, 4:03 PM
@Kaitlyn R Job 1: approved for 0.3 hour to R&I the tire and $8.79 for the valve stem sublet Job 2: approved for 1 hour Lippert authorizes 2 steel grease caps complete, up to 2 seals if needed, any affected center caps and 1 hour labor. Job 3: approved for 0.5 hour Job 4: approved for 3 hours Job 5: approved for 0.5 hour (requested 1 hour)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446/JOHNSON - 13446.pdf
Processed summary
13446
GRE 8220 • Alix • grand-design
Heat 24 • comments 22 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Kaitlyn R Job 1: approved for 0.3 hour to R&I the tire and $8.79 for the valve stem sublet Job 2: approved for 1 hour Lippert authorizes 2 steel grease caps complete, up to 2 seals if needed, any affected center caps a
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 86/100
Risk pressure 6 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

13446
GRE 8220 • Alix • grand-design
Heat 24 • comments 22 • last actor processor
@Kaitlyn R Job 1: approved for 0.3 hour to R&I the tire and $8.79 for the valve stem sublet Job 2: approved for 1 hour Lippert authorizes 2 steel grease caps complete, up to 2 seals if needed, any affected center caps a
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 13446 • GRE 8220 • heat 24
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