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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
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OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13439 • GRE 8220.
Alix Mongiat
processor • May 6, 2026, 4:39 PM
PA 2666988 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13439/13439 - duplicate/13439.pdf
Alix Mongiat
processor • May 7, 2026, 8:32 AM
@Dustin L @Kaitlyn R This was approved for: Kitchen faucet - 0.5 hour *pending part return for final payment Bathroom faucet - 0.5 hour *pending tag underneath faucet for final payment
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13439/13439.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 8:02 PM
Alix Mongiat WHAT INFORMATION DO YOU NEED ON THIS ONE?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • May 8, 2026, 8:34 AM
@Kaitlyn R Same as the last one, Anna uploaded this to the wrong folder. Moving to PA needed.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • May 8, 2026, 10:45 AM
PA 2666988 was submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • May 8, 2026, 10:46 AM
@Dustin L @Kaitlyn R This was approved for 1 hour total to replace both faucets. **pending tag underneath faucet for final payment
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • May 8, 2026, 10:48 AM
Sorry- this is a duplicate.. This was already entered and approved. I am moving this to the approved folder.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13439/13439.pdf
Kaitlyn Reinwand
dealer or external • Jun 4, 2026, 2:26 PM
@Alix M DATE IN: 04/29/2026 DATE COMPLTED: 5/29/26 PARTS USED: JOB 3 F100271116- FAUCET LAVATORY COST: 11.67 QTY: 1 822030266- FAUCET- KITCHEN COST: 47.52 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 5, 2026, 11:12 AM
@ANNA F I found the invoice for this.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 5, 2026, 11:13 AM
@Kaitlyn R @Dustin L @Michelle A Just a reminder that both faucets need to be returned. Please provide a tracking number once you have them. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 5, 2026, 11:14 AM
@Kaitlyn R @Dustin L @Michelle A Just a reminder that both faucets need to be returned. Please provide a tracking number once you have them. Thanks. Please also provide photos of the tags underneath the removed parts.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 5, 2026, 11:15 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 9, 2026, 8:58 AM
@Dustin L @Michelle A @Kaitlyn R Kitchen Faucet: Part Return Required. Please attach tracking information. Part will be processed when received. Bathroom Faucet: pending tag underneath faucet for final payment
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Dustin Lucas
dealer or external • Jun 9, 2026, 9:35 AM
@Alix M Pic of bathroom faucet underneath uploaded. Will get you tracking number as soon as parts gets us one.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13439/13439 - duplicate/13439.pdf
ANNA FREEMAN
dealer or external • Jun 9, 2026, 9:57 AM
@Alix M @Dustin L TRACKING # IS: 1Z03RW629016956715
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13439/13439 - duplicate/13439.pdf
Alix Mongiat
processor • Jun 9, 2026, 10:57 AM
Added both. Please remember to move the folders to corrected once information is provided. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13439/13439 - duplicate/13439.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2026, 10:53 AM
@Alix M I UPLOADED A CORRECTED RO, THERE WERE NO PARTS ON LINE ONE WHEN WE SUBMITTED ORIGINALLY. I JUST NOTICED IT AND ADDED THEM TO THE CORRECTED RO. I ALSO UPLOADED THE INVOICES FOR THE PARTS. CAN WE PLEASE RESUBMIT FOR THE MISSED PARTS? I DID NOT MOVE THE FOLDER AS IM NOT SURE WHICH ONE YOU WOULD WANT IT IN. IM SORRY FOR THE INCONVENIENCE.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 26, 2026, 11:05 AM
@ANNA F That line wasn't even on the PA. This should be moved off this WO and added to a whole new WO. The only thing we ever received approval on was the faucets.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 26, 2026, 11:06 AM
@Michelle A @Dustin L If lines are added to work orders after we get the initial PA, we need to be made aware. A new work order should have been uploaded prior to the work being done and we should have been notified to get a PA for you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 26, 2026, 11:08 AM
@ANNA F Don't working about moving it off this work order. I am going to create a PA for the new line right now. We cannot add it to the other claim due to that already pending payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 26, 2026, 11:10 AM
@Michelle A @Dustin L @ANNA F Why was the control board replaced? I need to know what was wrong with it as you only state something wrong with the sail switch. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2026, 11:28 AM
@Alix M In the cause the tech states "would'nt light after sail switch installed replaced control board."
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 26, 2026, 12:55 PM
@ANNA F @Michelle A @Dustin L Need photos of furnace components and tags.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jun 26, 2026, 12:56 PM
PA 2724064 is in draft status until we get photos requested for Job 1 (furnace)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:12 AM
Following up on this. Need photos of furnace components and tags.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Dustin Lucas
dealer or external • Jul 2, 2026, 12:18 PM
@Alix M Uploaded photos of furnace and parts used.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jul 2, 2026, 1:05 PM
@Dustin L Thank you. Please remember to move folder to information corrected when information needed is provided.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jul 6, 2026, 8:36 AM
@Dustin L @Michelle A Furnace line was approved for 1 hour.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jul 6, 2026, 11:47 AM
Job 1 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jul 6, 2026, 5:23 PM
Claim 2666988 paid on check 3185258 for $255.98
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Alix Mongiat
processor • Jul 15, 2026, 10:49 AM
Claim 2724064 paid on check 3192455 for $265.77
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13439/13439.pdf
Processed summary
13439
GRE 8220 • Alix • forest-river
Heat 47 • comments 31 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 2724064 paid on check 3192455 for $265.77
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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