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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13428 • GRE 8220.
Michelle Antinoja
dealer or external • May 11, 2026, 2:46 PM
@Alix M I will get you the vin here. I didn't realize that it wasn't in here
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13428/guralski - 13428.pdf
Michelle Antinoja
dealer or external • May 11, 2026, 4:15 PM
@Alix M vin#: 573FS3624K9900325
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13428/13428.pdf
Alix Mongiat
processor • May 12, 2026, 8:40 AM
@Michelle A This unit also has the following: Customer Satisfaction Campaign - Web Crack Inspection Solitude 310GK/Reflection 303RLS (This will need to be done on a different WO)
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13428/13428.pdf
Alix Mongiat
processor • May 12, 2026, 8:45 AM
PA 948810 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13428/13428.pdf
Michelle Antinoja
dealer or external • May 12, 2026, 9:24 AM
@Alix M IF CUSTOMER WANTS TO BRING IT BACK FOR THAT THEY CAN. bUT THEY ARE NOT GOING TO LEAVE THE UNIT HERE FOR THAT NOW.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13428/13428.pdf
Alix Mongiat
processor • May 13, 2026, 7:49 AM
@Michelle A This was approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13428/13428.pdf
Michelle Antinoja
dealer or external • May 13, 2026, 10:04 AM
@Alix M NOTHING HAS CHANGED ON THIS WO. pART: JOB #1; 822093414 - STEP TREAD ANGLE BRACKET 16GA GALV BLK - QTY:2 - PRICE: 7.38 822061989 - SCREW 8 X 3/4 RD WASHER QUAD TYPE 17 BLACK - QTY: 18 - PRICE: .07 @ANNA F UPLOAD INVOICE PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13428/13428.pdf
Alix Mongiat
processor • May 18, 2026, 6:46 AM
Thank you. Still need the invoice, there is nothing in Grand Design for this under the VIN. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13428/13428.pdf
ANNA FREEMAN
dealer or external • May 19, 2026, 9:52 AM
@Alix M I HAVE GONE THROUGH EVERY INVOICE FOR THESE PART #'S AND ONLY FOUND ONE THAT WAS NOT USED ON THE VIN IT WAS ORDERED FOR. THAT WAS FOR PART # 693414, I UPLOADED THAT INVOICE. I CANNOT FIND ONE FOR THE SCREWS. IM NOT SURE HOW THIS HAPPENED AS CLEARLY THE REPAIR WAS COMPLETED.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13428/13428.pdf
Alix Mongiat
processor • May 19, 2026, 1:49 PM
I am submitting without an invoice on those, but with the photos they can see they were used so hopefully the process.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13428/13428.pdf
Alix Mongiat
processor • May 19, 2026, 1:50 PM
Claim 989147 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13428/13428.pdf
Alix Mongiat
processor • May 28, 2026, 8:43 AM
This paid on 5/27/26 on check 654197 for $94.87
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13428/13428.pdf
Processed summary
13428
GRE 8220 • Alix • grand-design
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 5/27/26 on check 654197 for $94.87
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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