iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13421 • GRE 8220.
ANNA FREEMAN
dealer or external • May 22, 2026, 2:06 PM
@Alix M I put this in the forest river folder as they are the unit mfg, however the AC should be covered under the GE warranty.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/13421.pdf
Alix Mongiat
processor • May 22, 2026, 2:58 PM
I have reached out to GE on instructions how to file this claim.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 22, 2026, 3:14 PM
@ANNA F @Dustin L Please complete the form I just uploaded to the folder. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 22, 2026, 3:20 PM
I just uploaded a new one in case you grabbed the one I uploaded first.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13421/13421.pdf
ANNA FREEMAN
dealer or external • May 22, 2026, 4:12 PM
@Alix M COMPLETED AND UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 22, 2026, 6:02 PM
I have sent the form and photos to GE.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 27, 2026, 12:28 PM
@Kaitlyn R @Dustin L @Michelle A GE Appliances, Recreational Living has approved the following:3 hours for labor. GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) GE Main Control for Single Zone Standard 3 Wire (RGREC3A)RGREC3A GE Thermostat, Black (RGRWT2B)RGRWT2B *no cost parts will be sent to Greeneway
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 27, 2026, 12:28 PM
This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 27, 2026, 12:29 PM
@Kaitlyn R @Dustin L @Michelle A ****Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13421/13421.pdf
Alix Mongiat
processor • May 27, 2026, 12:29 PM
Case #: 00257423 Claim: R013421
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13421/13421.pdf
ANNA FREEMAN
dealer or external • Jun 12, 2026, 12:02 PM
@Alix M We are needing the ceiling assembly (filter cover) for this unit as well, the tabs were broken as stated by tech in the correction on line 1.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13421/13421.pdf
Alix Mongiat
processor • Jun 12, 2026, 12:18 PM
@ANNA F I have sent GE an email stating this. I will let you know their response.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13421/13421.pdf
ANNA FREEMAN
dealer or external • Jun 12, 2026, 1:10 PM
@Alix M I have uploaded a pic of the tag removed from the AC as well.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13421/13421.pdf
Alix Mongiat
processor • Jun 16, 2026, 11:18 AM
@ANNA F From GE: Hello, Sorry about that. The system only allows us to have 3 SKUs per order. Here is the order number for it. Once scanned, automatic emails will be sent to afreeman@greenewayrv.comERP: 26.10533
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13421/13421.pdf
Processed summary
13421
GRE 8220 • Alix • forest-river
Heat 14 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@ANNA F From GE: Hello, Sorry about that. The system only allows us to have 3 SKUs per order. Here is the order number for it. Once scanned, automatic emails will be sent to afreeman@greenewayrv.comERP: 26.10533
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops