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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13413 • GRE 8220.
Alix Mongiat
processor • Apr 27, 2026, 10:04 AM
PA 945083 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13413/13413.pdf
Alix Mongiat
processor • Apr 28, 2026, 2:11 PM
@Kaitlyn R This has been approved for 0.3 hour (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13413/13413.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 9:00 PM
Alix Mongiat DATE IN: 4/27/26 DATE STARTED: 4/27/26 DATE COMPLETED: 5/7/26 PARTS USED: LINE: 1 82200837- FASCIA BOARD COST: 53.36 QTY: 1 ANNA FREEMAN PLEAE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13413/13413.pdf
ANNA FREEMAN
dealer or external • May 8, 2026, 8:11 AM
@Alix M @Kaitlyn R INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13413/13413.pdf
Alix Mongiat
processor • May 8, 2026, 9:24 AM
Claim 986603 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13413/13413.pdf
ANNA FREEMAN
dealer or external • May 12, 2026, 3:15 PM
@Alix M A LINE WAS ADDED TO THIS RO FOR A RADIO THAT WAS AN AGREEMENT BETWEEN OUR SALES DEPT AND AUSTIN @ GD. I JUST NOTICED IT AS I WAS PRINTING APPROVED CLAIMS. CAN GD REOPEN THIS CLAIM OR DO WE NEED TO START ANOTHER RO? I HAVE UPLOADED THE UPDATED RO AND THE INVOICE FOR THE RADIO. I DID NOT MOVE THE FOLDER BECAUSE IM NOT SURE WHERE TO MOVE IT TO.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
Alix Mongiat
processor • May 12, 2026, 3:55 PM
I will have to create a new PA.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
Alix Mongiat
processor • May 12, 2026, 5:37 PM
@ANNA F Did Austin say to submit this through warranty? I know we have had items like this in the past where you should be submitting this through him. Just want to verify.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
ANNA FREEMAN
dealer or external • May 13, 2026, 9:53 AM
@Alix M I will verify with our sales dept.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
ANNA FREEMAN
dealer or external • May 13, 2026, 10:04 AM
@Alix M We are going to send this directly to Austin. Sorry for the confusion.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
Alix Mongiat
processor • May 13, 2026, 10:33 AM
@ANNA F Sounds good. No worries!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
Alix Mongiat
processor • May 18, 2026, 9:41 AM
This paid on 5/13/26 on check 652371 for $317.40
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413.pdf
Processed summary
13413
GRE 8220 • Alix • grand-design
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 5/13/26 on check 652371 for $317.40
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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