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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13375 • GRE 8220.
Alix Mongiat
processor • May 27, 2026, 2:20 PM
PREAUTH114999 submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Crossroads/13375/LENZINI - 13375.pdf
Alix Mongiat
processor • May 28, 2026, 10:21 AM
@Dustin L @Michelle A Job 1: approved for 1 hour flat rate (requested 1.5 hour) Job 2: approved for 0.2 hour - goodwill gesture only (requested 1.2 hour)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13375/13375.pdf
Kaitlyn Reinwand
dealer or external • May 28, 2026, 3:20 PM
@Alix M DATE IN: 4/17/26 DATE COMPLETED: 5/12/26 PARTS USED: JOB 1 755790202010- COOL CONTROL COST: 56.66 QTY: 1 JOB 2: 019079102805- ROTATING PIPE COST: 7.35 QTY: 1 119253- 3" COUPLING COST: 3.61 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/13375/13375.pdf
ANNA FREEMAN
dealer or external • May 29, 2026, 10:14 AM
@Alix M INVOICES UPLOADED, THE COOL CONTROL CAME FROM NORTHERN I HAVE NO INVOICE FOR THAT ONE.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13375/13375.pdf
Alix Mongiat
processor • May 29, 2026, 10:55 AM
CLAIM113375 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13375/13375.pdf
Alix Mongiat
processor • Jun 9, 2026, 8:50 AM
@Dustin L @Michelle A @Kaitlyn R Job 1: To assist KRV with initiating vendor recovery, please attach photos of the defective part(705281). Please show any markings, stamps or stickers for identification (part may need to be uninstalled) to send to our supplier. *We need to get this photo to them before 6/16
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13375/13375.pdf
Dustin Lucas
dealer or external • Jun 9, 2026, 9:25 AM
The Picture of the used control board is the black box with the airexcel tag on it, this is the part that was used as this was a coleman mach a/c unit not a GE
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Crossroads/13375/13375.pdf
Alix Mongiat
processor • Jun 9, 2026, 10:59 AM
@Dustin L These were already added. We need to show it removed from the unit. Please provide and comment once provide. Please move to claims corrected once you provide this as well. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Crossroads/13375/13375.pdf
Dustin Lucas
dealer or external • Jun 9, 2026, 11:53 AM
@Alix M Pictures uploaded.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Crossroads/13375/13375.pdf
Alix Mongiat
processor • Jun 9, 2026, 12:26 PM
added photos. thank you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Crossroads/13375/13375.pdf
Processed summary
13375
GRE 8220 • Alix • crossroads
Heat 16 • comments 10 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
added photos. thank you.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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