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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 11 • 1 claims • 51 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13347 • GRE 8220.
Alix Mongiat
processor • Apr 24, 2026, 10:15 AM
@Kaitlyn R Warranty Repair 1: How much time are you requesting? Warranty Repair 2: How much time are you requesting and we need a correction as Grand Design won't approve anything until you have this. Warranty Repair 3: Please list a proper cause for the torn armrest. Warranty Repair 4: Do you have a case number for the water pump or any other information as to why it needed replaced? Also need time requested. Warranty Repair 13: I do not see the recall listed for this unit in Grand Designs system. Let me know how you want me to proceed. Warranty Repair 14: Where did the leak come from? If not previously noted on the WO, we will need a line for the leak to be fixed.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 3:06 PM
@Alix M JOB 1# 3.0 HR TO HYPER EXTEND SLIDEOUT, THEN MAY NEED MORE TIME DEPENDING ON WHAT IS FOUND. BELIEVE THE HOLE IS CUT INCORRECTLY. JOB#2: WE WOULD LIKE TO DROP THE UNDERBELLY IN ORDER TO SEE WHERE THE SQUEAK IS COMING FROM . WE WOULD REQUEST 1.0 HR TO DROP UNDERBELLY TO GET FURTHER INFORMATION. WE CANNOT TELL WHAT IS NEEDED UNTIL GETTING IN THERE. BUT BEFORE WE DROP IT WE WANT TO KNOW IT WILL BE COVERED OR NOT. SQUEAKS TYPICALLY AREN'T SO IF THEY AREN'T GOING TO COVER IT WE DON'T WANT TO LOOK INTO IT MORE. JOB#3 - I AM UNSURE HOW TO RESPOND TO THIS. ITS A TEAR, i DON'T KNOW HOW IT HAPPENED. CMR STATED THAT HE NOTICED IT. DOESN'T LOOK LIKE IT WAS CUT OR WORN DOWN. i'M NOT SURE IF IT CRACKED OR WHAT. JOB#4 - i WILL ASK FOR THAT INFORMATION FROM THE CUSTOMER JOB#13 - IF NOT PART OF THE RECALL WE WOULD REQUEST APPROVAL FOR THE TIMES TO INSTALL THE BRACKETS AS WELL AS THE PARTS. jOB#14 - I WILL GET THAT FURTHER INFORMATION FROM THE TECHNICIAN, HE IS HERE TODAY JUST ON BREAK. i WILL UPDATE ON THE LAST LINE SHORTLY.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 3:45 PM
@Alix M water damage is coming in at the bottom of the slide. The same slide we are requesting to pull out to check the hole the slide is in to verify that is it cut properly. He said that the very bottom of the slide where the water is getting in, there is a small drip pan to catch any water that might come in a little but the gap is allowing to much water in and overflowing the drip tray causing the water to infiltrate the unit. He said he wanted to put a line of caulk in there to help deter the water from back flowing into the unit and to give it a little more of a ledge to keep water out but the space is so tight we can not get the nozzle of a caulk gun in to the drip tray to do that. If we get the approval to for the slide to be taken out, we may have more options on way to prevent further damage. I also spoke to my tech on the floor squeak by the freezer door. He stated that the there are several things that could be happening, but we will not know until we drop that under belly. he said there could be a screw that is rubbing making the noisem or a clump of sawdust that is built up in that spot and he isn't sure what it would be until we can open up.. . I also confirmed with my tech that the tear in the arm rest is unknown in origin. He stated that there is not rough wear on the arm and the couch is in like new condition. We do not believe that it is wear and tear issue, and it does seem to be a straight enough cut to have been from a knife or anything. If you would like me to try and get further information from the tech I can reach out.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 8:44 AM
@Michelle A Any updated for Job 4? Also need requested time for this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:02 AM
@Michelle A Warranty Repair 4 requires photos; PHOTO OF THE COMPLETE PART + CLEAR PHOTO OF THE COMPLETE AXLE VENDOR TAG + PHOTO CLEARLY SHOWING THE DEFECT.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:04 AM
@Michelle A Any updated for Job 5? Also need requested time for this. (water pump, this is confusing because I cannot see what the warranty repair numbers are)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:05 AM
@Michelle A Warranty Repair 4 requires photos (U-BOLT) line; PHOTO OF THE COMPLETE PART + CLEAR PHOTO OF THE COMPLETE AXLE VENDOR TAG + PHOTO CLEARLY SHOWING THE DEFECT.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:05 AM
@Michelle A Any updated for Job 5? Also need requested time for this. I also need a tag for this. (water pump, this is confusing because I cannot see what the warranty repair numbers are)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:05 AM
@Kaitlyn R Warranty Repair 1: How much time are you requesting? Warranty Repair 2: How much time are you requesting and we need a correction as Grand Design won't approve anything until you have this. Warranty Repair 3: Please list a proper cause for the torn armrest. Warranty Repair 5: Do you have a case number for the water pump or any other information as to why it needed replaced? Also need time requested. Warranty Repair 13: I do not see the recall listed for this unit in Grand Designs system. Let me know how you want me to proceed. Warranty Repair 14: Where did the leak come from? If not previously noted on the WO, we will need a line for the leak to be fixed.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:30 AM
PA 945462 is in draft status. Just need the information requested above and it is ready to submit for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 9:32 AM
@Alix M I will be uploading some photos he sent of the part receipt. but I emailed him again today asking for the case number as he didn't give it with the other information I will get the photos for line 4.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 2:26 PM
@Alix M I spoke with CMR. He states that there was no case number given, they just told him to submit the receipts. SO I will add those for you. If we need more information once entered let me know. I can have customer call them.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 2:57 PM
Okay, I will add that receipt. However, we still need photos for the U-bolts - photos needed are stated above. I will enter this for now as is to get this moving.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Apr 28, 2026, 3:00 PM
PA 945462 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Apr 29, 2026, 10:01 AM
@Alix M ADDED U-BOLT PHOTOS
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 1, 2026, 1:25 PM
@Kaitlyn R @Michelle A Warranty Repair 11 - Is this the same slide out as listed on line 1? Warranty Repair 2 - denied Floor noises such as pops and squeaks in general are going to occur and labor to chase them down is not warrantable. You may check the island and make sure it is secure to the floor- Sometimes that may cause the noise. Warranty Repair 3 - Will cover part only as a one time courtesy to the customer (armrest) Warranty Repair 4 - denied Maintenance repair not covered under warranty (u-bolts) Warranty Repair 5 - Customer reimbursement needs to be sent to customer service using case #940587 not through warranty Warranty Repair 9 - denied resetting the radio is a maintenance repair Warranty Repair 13 - denied - Not a covered warranty repair would be owners expense
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 5, 2026, 8:54 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • May 6, 2026, 11:27 AM
@Alix M wARR 11 AND waRR01 ARE BOTH FOR THE SAME SLIDE. I DIDN'T REALIZE IT WAS ADDED TWICE. DID WE HAVE UPDATE ON wARR16? DIDN'T SEE IT IN HERE.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 6, 2026, 2:57 PM
@Michelle A I only added ones the Grand Design has questions on and/or denied so I can put all approvals together once I get them.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 6, 2026, 2:59 PM
Added notes regarding Warranty Repair 11.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 7, 2026, 8:45 AM
@Michelle A Warranty Repair 1: approved for 3 hours Warranty Repair 2: denied; floor squeaks are normal. Warranty Repair 3: approved (no time approved, and no notes, verifying if this is a part only approval) Warranty Repair 4: denied - maintenance Warranty Repair 5: denied - customer reimbursement is not handled through warranty- Customer reimbursement needs to be sent to customer service using case #940587 Warranty Repair 6: approved for 0.4 hour (requested 2 hours) Warranty Repair 7: approved for 0.5 hour Warranty Repair 8: approved for 0.7 hour Warranty Repair 9: denied - customer maintenance NPF Warranty Repair 10: approved for 0.3 hour Warranty Repair 11: approved for 1 hour (requested 1.75 hour) *Emailed on direction as no further notes Warranty Repair 12: approved for 0.1 hour Warranty Repair 13: denied - not a covered repair Warranty Repair 14: approved for 0.5 hour Warranty Repair 16: approved for 0.6 hour (requested 1.5 hour) Warranty Repair 17: approved for 0.3 hour (Entering Warranty Repair 15 on separate PA, I missed this. Being NPF, it will most likely be denied)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 7, 2026, 8:49 AM
PA 947781 has been submitted for approval for Warranty Repair 15.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • May 7, 2026, 9:22 AM
@Alix M CAN WE ALSO SEE IF THEY CAN GIVE US THE PART NUMBER FOR THE ARM REST? I'm only finding the full seat on each side or the entire couch . I do not see any option for just the middle arm.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 7, 2026, 11:12 AM
@Michelle A Our best recommendation is that you reach out to Grand Design to get the part numbers so you can be sure you are getting the correct part. Warranty Repair 11:For repair instructions you can have your tech call into our site call dept for visual assistance. Have your tech call in when they are with the unit and on a cell phone, ask for site call and give them case#1020395.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • May 11, 2026, 12:54 PM
@Michelle A Warranty Repair 15 was approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Jun 10, 2026, 1:41 PM
@Alix M DATE IN:4/13/2026 DATE STARTED:4/20/2026 DATE COMPLETED:6/2/2026 PARTS: WARR01:82201161 - SCREW 12 X 1 PAN QUAD TYPE A PAINTED BLACK - QTY:1 - PRICE:14.27 82201118 - BUTYL TAPE 1/8"X1"X30' BLACK - QTY:1 - PRICE:14.82 822040780 - SEAL SLIDE-OUT CORNER CUP LH FOR IN-WALL MECH - QTY:1 - PRICE:2.51 822052299 - STILE 18MM X 4 X 9 FT SQ CHAMPAGNE PEWTER LC - QTY:1 - PRICE:24.88 822041338 - VERT. FACIA LEG 5.75 X 72.5 CHAMP. PEWTER - QTY:2 - PRICE:47.11 WARR03:822084137 - SOFA CENTER CONSOLE SECT FOR 62" THEATER HERNANDEZ LINEN W/USB AC T270 SILVER - QTY:1 - PRICE:240.81 (CMR REQUESTED IT BE DROP SHIPPED TO HIM) WARR06:851599003008 - NOVAFLEX PRO 10 OZ TRANSLUCENT - QTY:1 - PRICE:9.28 82201278 - TAIL LIGHT 6" OVAL W/REVERSE - QTY:2 - PRICE:19.89 WARR16:4895257103354 - FURRION CHILL RV AC STANDARD AIR DISTRIBUTION BOX FOR ELECTRONIC CONTROL/ - QTY:1 - PRICE:103.97 (CMR REQUESTED ITEM BE DROPPED SHIPPED TO HIM) UPLOADED INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 10, 2026, 3:22 PM
Claim 994189 was submitted for payment for warranty repair 15.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 10, 2026, 3:31 PM
Doesn't go with this WO.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/INVOICE#_24805585 (1).pdf
Alix Mongiat
processor • Jun 10, 2026, 3:31 PM
Doesn't go with this wo.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/INVOICE#_24857286.pdf
Alix Mongiat
processor • Jun 10, 2026, 3:40 PM
@Michelle A Some of the invoices you uploaded do not belong to the WO. I need invoices for the following still: Warranty Repair 1 - screw 12 x 1 pan quad type a painted black, butyl tape 1/8"x1"x30' Warranty Repair 3 - sofa center console sect Warranty Repair 6 - novaflex, tail lights Warranty Repair 16 - furrion chill rv ac standard air dist box
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
Claim 994198 is in draft status until we get invoices.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
doesn't belong to the WO - customer to submit to GD for repayment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/1000015760.jpg
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
doesn't belong to the WO - customer to submit to GD for repayment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/1000015761.jpg
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
doesn't belong to the WO - customer to submit to GD for repayment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/1000015762.jpg
Michelle Antinoja
dealer or external • Jun 10, 2026, 4:19 PM
@ANNA F CAN YOU FIND THE REMAINING INVOICES?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
ANNA FREEMAN
dealer or external • Jun 11, 2026, 1:03 PM
@Alix M I have uploaded the invoices I could. The Novaflex was from Northern and I cannot get that one. The sofa counsel has not been shipped direct to the customer yet, so we are waiting on that final invoice from GD.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 11, 2026, 4:55 PM
@Michelle A @ANNA F I need part information for Warranty Repair 14 as you stated you replaced the stile and a piece of fascia.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
ANNA FREEMAN
dealer or external • Jun 12, 2026, 7:52 AM
@Alix M @Michelle A Sorry for the confusion the parts were relieved on line WARR 01, the issue on line WARR16 is due to the slide being out of spec on line WARR 01 so the tech fixed the woodwork on line WARR01. after reinstalling the slide.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 12, 2026, 9:46 AM
Thank you. I will just make note of it on the claim and hopefully they will be understanding.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 12, 2026, 10:00 AM
Claim 994198 has been submitted for payment for all jobs excluding the armrest line.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 16, 2026, 11:40 AM
@Michelle A @ANNA F From GD: Warranty Repair 1: How many screws were used? based off the price you are claiming 250 from the invoice. Warranty Repair 16: GD requires clear pics of the front and back of the defective part removed from the unit
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Jun 16, 2026, 12:05 PM
@Alix M unit was picked up already as he already had to cancel a trip while it was here. So i requested those from the customer Per the work order only one screw was used.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 16, 2026, 12:22 PM
The customer has the defective part? The dealership should have the defective part.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 16, 2026, 12:53 PM
@Michelle A The customer has the defective part? The dealership should have the defective part.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 16, 2026, 12:54 PM
@Michelle A @ANNA F The price for the screws will need to change. The part you are stating 1 was part of a pack of 250.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 16, 2026, 12:56 PM
@Michelle A @ANNA F The price for the screws will need to change. The part you are stating 1 was part of a pack of 250. If only 1 screw was actually used, the price is only $0.06
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Michelle Antinoja
dealer or external • Jun 17, 2026, 9:30 AM
@Alix M added photos of the shroud you needed. Please let me know if there is anything else.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 22, 2026, 7:55 AM
Added. @Michelle A Please remember to move folders to the Corrected folder when you provide the information needed. If I happen to be off, nothing will get processed until I get back if folders are not moved to the correct folders. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 25, 2026, 9:47 AM
Claim 994198 paid on 6/24/26 on check 658489 for $1,528.30 -part prices were changed to GD amount and shop supplies
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 25, 2026, 9:48 AM
And $14 on same check (not sure why they both have the same claim number)
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/13347.pdf
Alix Mongiat
processor • Jun 25, 2026, 9:49 AM
And $14 on check 657582
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/13347.pdf
Processed summary
13347
GRE 8220 • Alix • grand-design
Heat 63 • comments 51 • follow-ups 3 • blocker Unknown blocker
Last author processor • Alix Mongiat
And $14 on check 657582
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 11 • 1 claims • 51 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

13347
GRE 8220 • Alix • grand-design
Heat 63 • last author processor • blocker Unknown blocker
And $14 on check 657582
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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