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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 10 • 1 claims • 40 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13327B • GRE 8220.
Alix Mongiat
processor • Apr 30, 2026, 4:49 PM
@Kaitlyn R Please provided requested labor time for each line. Also need correction listed for Warranty Repair 1.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 4, 2026, 8:35 AM
Moving to PA needed until we get the requested information.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 5, 2026, 8:54 AM
@Kaitlyn R Just a reminder that we are still waiting on requested labor times. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 12:48 PM
@Alix M WARRANTY 1: REMOVE THIS LINE- IT WAS DUE TO OUR PROPANE LINE WARRANTY 2: REQ: 1.12 HOURS WARRANTY 3: REQ: 1.50
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 7, 2026, 4:01 PM
@Kaitlyn R We need photos for Warranty Repair 2. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 7, 2026, 4:02 PM
@Kaitlyn R We need photos for Warranty Repair 2. There should be tags on it too. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 7, 2026, 4:05 PM
PA 948033 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Kaitlyn Reinwand
dealer or external • May 13, 2026, 4:48 PM
@Alix M I CHECKED WITH THE TECHNICIAN AND THEY DO NOT HAVE ANY PICTURES OF WARRANTY 2- WE WILL NEED TO REMOVE LINE 2
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 14, 2026, 9:22 AM
I will try to submit without and if they come back we will remove it.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 14, 2026, 9:23 AM
PA 948033 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 15, 2026, 1:39 PM
@Kaitlyn R Warranty Repair 2: Please provide more in formation. This was approved and paid to be installed by your dealership on PA 912446 in November 2025. If it was installed incorrectly as your write up states that is not a factory defect and will not be covered under warranty.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13327B/13327B.pdf
Kaitlyn Reinwand
dealer or external • May 19, 2026, 10:50 AM
@Alix M WE DID NOT REALIZE THAT IT WAS ON THE OTHER WORK ORDER. PLEASE REMOVE IT FROM THIS CLAIM. THE ITEM WILL BE CLAIMED ON THE ORIGINAL WORK ORDER THAT IT WAS APPROVED ON.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 19, 2026, 11:38 AM
Thanks. Removing that line.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 20, 2026, 8:00 AM
@Kaitlyn R Job 6: Can you please provide a video showing the slider in use and where it is catching during operation?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13327B/13327B.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2026, 10:50 AM
@Alix M THE CUSTOMER HAS THE UNIT. I WILL TEXT HIM TO SEE IF HE CAN PROVIDE A WINDOW. I CANNOT GUARANTEE THAT HE WILL AS HE HAS BEEN FRUSTRATED WITH GRAND DESIGN AND THIS WHOLE PROCESS.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • May 29, 2026, 8:52 AM
Any luck? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:16 AM
@Michelle A Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Michelle Antinoja
dealer or external • Jun 23, 2026, 11:20 AM
@Alix M no response from cmr. sent another text today for update.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Michelle Antinoja
dealer or external • Jun 26, 2026, 10:39 AM
@Alix M - uploaded video from cmr.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Jun 26, 2026, 11:01 AM
Emailed video to John Hamilton at GD.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Jun 30, 2026, 8:38 AM
@Michelle A Job 6: approved for 1 hour Case Number: 6784630 VIN: S9929726 Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new window and 1 hour of labor.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13327B/13327B.pdf
Destinee McGinley
dealer or external • Aug 11, 2026, 9:56 AM
@Alix M LOOKING FOR AN UPDATE, IM NOT SEEING ANY APPROVALS FOR WARR01 AND JOB 7
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 11:15 AM
@Destinee M There is not a correction listed on the WO for Warranty Repair 1. I requested it a while ago and never for a response. We need all the information before we can enter anything. Job 6, I never heard back from John Hamilton and I will reach back out. I am going to move this to PA pending so I don't overlook it.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Destinee McGinley
dealer or external • Aug 11, 2026, 11:16 AM
@Alix M thank you, i will look into this and see what i can figure out.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 11:19 AM
@Destinee M Ignore my Job 6 comment, i was looking at the wrong line. Job 7 isn't even listed on the work order so nothing was entered.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Destinee McGinley
dealer or external • Aug 11, 2026, 1:38 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B PT2.pdf
Alix Mongiat
processor • Aug 11, 2026, 3:22 PM
@Destinee M I can enter Warranty Repair 1 based on the updated WO but I cannot enter Job 7 as it doesn't have the complete 3 C's. Please review all lines before uploading in order to avoid the back and forth. Thank you! I will wait for the complete 3 C's for job 7 before entering a new PA because I cannot add lines to the current PA on this due to it already being approved.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Destinee McGinley
dealer or external • Aug 11, 2026, 3:44 PM
@Alix M There is no correction at this point. We are looking for pre auth to reinstall the valance. How do we navigate no correction on pre auths moving forward?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 4:14 PM
@Destinee M We need a correction to enter a PA. If all you are doing is reinstalling it, that would be the correction. We cannot enter a PA without the complete 3 C's.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 4:19 PM
We will also need to know why the valance fell. Did the screw strip? What caused it to fall?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Destinee McGinley
dealer or external • Aug 11, 2026, 4:29 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B PT3.pdf
Alix Mongiat
processor • Aug 11, 2026, 4:34 PM
@Destinee M I should have asked for photos for these two lines as well. I didn't realize they weren't in the folder. Please upload what you have for them. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 4:36 PM
I need to know the brand of the bad LP tanks, so any tags and such.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 4:38 PM
This is the labor code requirements: Warranty Repair 1: REQUIRED: PHOTOS OF THE COMPLETE PART REMOVED FROM THE UNIT, PHOTOS CLEARLY SHOWING THE DEFECT, PHOTO OF THE TANK #'S. (BAR CODE TAG, LABEL ON TANK THAT COMES WITH A WRAP, MFG DATE ON COLLAR OF TANK) *ALSO KNOWN AS YSN IMPORTS* PLEASE HOLD PART FOR 30 DAYS FROM THE CLAIM APPROVAL DATE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 4:41 PM
PA 972229 is in draft status for Warranty Repair 1 and Job 7 until we get photos/labels/tags.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Destinee McGinley
dealer or external • Aug 11, 2026, 5:06 PM
@Matt F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Matt Ferkey
dealer or external • Aug 11, 2026, 5:20 PM
@Alix Mongiat @Destinee McGinley uploaded LP tank photos
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 11, 2026, 5:32 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 13, 2026, 3:50 PM
@Destinee M @Dustin L Warranty Repair 1: approved for 0.4 hour Job 7: approved for 0.2 hour to reinstall valance
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13327B/13327B.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:12 AM
Uploaded invoices for window/window trim from GD. There are no other invoices for these jobs in GD.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13327B/13327B.pdf
Processed summary
13327B
GRE 8220 • Alix • grand-design
Heat 57 • comments 40 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
Uploaded invoices for window/window trim from GD. There are no other invoices for these jobs in GD.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 10 • 1 claims • 40 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13327B
GRE 8220 • Alix • grand-design
Heat 57 • comments 40 • blocker Unknown blocker
Uploaded invoices for window/window trim from GD. There are no other invoices for these jobs in GD.
Open claim

Escalation risk

13327B
GRE 8220 • Alix • grand-design
Heat 57 • last author processor • blocker Unknown blocker
Uploaded invoices for window/window trim from GD. There are no other invoices for these jobs in GD.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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