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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13316 • GRE 8220.
Alix Mongiat
processor • Apr 17, 2026, 3:09 PM
Michelle Antinoja I will need the vents separated on to a different line. They will send it back if I put it all on one. So I need to know the time you need for those separated from the roof.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13316/LEVERANCE - 13316.pdf
Michelle Antinoja
dealer or external • Apr 17, 2026, 3:58 PM
@Alix M I will upload updated wo, should I also have the case number in the vent line or will that not matter?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13316/LEVERANCE - 13316.pdf
Michelle Antinoja
dealer or external • Apr 17, 2026, 4:57 PM
@Alix M UPDATED WORK ORDER ADDED.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13316/LEVERANCE - 13316.pdf
Alix Mongiat
processor • Apr 20, 2026, 6:40 AM
PA 943274 has been submitted for approval. @Michelle A They are most likely going to come back and ask me to separate the roof replacement and the decking lines so if you could tell me how much time for each of those that would be great. Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13316/LEVERANCE - 13316.pdf
Alix Mongiat
processor • Apr 22, 2026, 10:57 AM
@Michelle A @Kaitlyn R @Matt F This has been approved for 28 hours total. I know we normally fight on roof jobs, let me know how you want me to respond to this approval or if you accept it. I also noticed I accidentally type 2 sheets of decking and it is 3 sheets. I am emailing Tony to update that right now and see if I can get a more accurate time, usually they only add 1 hour per sheet of decking though.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Matt Ferkey
dealer or external • Apr 23, 2026, 2:04 PM
@Alix M I am requesting reconsideration of the labor authorization on this roof replacement claim. Grand Design’s flat rate for roof replacement is 1.0 hour per lineal foot, plus 1.0 hour per sheet of roof decking replaced. This unit measures 30'11", which places the roof replacement portion at approximately 31.0 hours. In addition, this repair requires replacement of 3 sheets of roof decking, which adds another 3.0 hours. Based on Grand Design’s own flat-rate structure, this claim appears to support at least 34.0 hours. The current authorization of 28.0 hours is below Grand Design’s own flat-rate calculation for the repair. For additional comparison, the applicable RVDA flat rate for this same repair would calculate at 1.5 hours per lineal foot and 1.5 hours per sheet of decking, which would place the job at 51.0 hours. Our requested 46.5 hours is already below that benchmark. Under Wis. Stat. § 218.164(2), time allowances for warranty labor must be reasonable for the work to be performed. Given Grand Design’s own published formula, the decking required on this unit, and the broader flat-rate comparison, the current 28.0-hour authorization does not appear reasonable for the scope of this repair. Please review and revise the labor authorization accordingly.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Alix Mongiat
processor • Apr 23, 2026, 2:38 PM
I have sent this on to Grand Design. Tony Gary is assigned to this one and he NEVER responds to me, hopefully this gets a response. I did add a couple other people that work in the warranty department in hopes that will get it moving.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Alix Mongiat
processor • Apr 23, 2026, 2:56 PM
@Matt F From James Hite: The roof on this unit is only 28 feet long. We do have a chart that we work off that gives us lengths that we are allowed to approve. For the decking, you will need to additional FRC 540004 and request the decking on that line. You will need to send photos of the membrane removed from the unit showing the damaged areas. The dealerships management has read and agreed to the GDRV Policy and Procedure Manual which does reference our flat rate codes. We do know that there are sometimes circumstances, but they need to be revealed in the PA write ups when they happen. ** I will add a line for decking once they move it back to Pending status
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Matt Ferkey
dealer or external • Apr 23, 2026, 3:44 PM
@Alix M Thank you for the clarification on your roof-length chart and on requesting the decking separately under FRC 540004. That said, the central issue remains whether the total labor allowance is reasonable for the work to be performed, as required by Wis. Stat. § 218.164(2). Grand Design’s internal flat-rate chart and policy manual do not, by themselves, resolve that question. A dealer performing a complete roof replacement in the field does not do so under the same conditions as a manufacturer or dedicated factory team with fixed scaffolding, staging, material access, and a controlled repair environment. Those differences matter when evaluating what is reasonable. For comparison, the RVDA flat rate, which is the most neutral industry benchmark available and the basis many dealers use when quoting this repair retail, allows substantially more time for a complete roof replacement than Grand Design’s current authorization. That is because it more accurately reflects the real-world labor conditions under which dealers perform this work. So while we will provide the requested membrane-off photos and can request the decking separately under FRC 540004, we do not agree that Grand Design’s current allowance resolves the broader question of reasonableness under Wisconsin law. Please review the labor allowance again in that context.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Alix Mongiat
processor • Apr 23, 2026, 3:58 PM
Sent to Grand Design. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Alix Mongiat
processor • Apr 24, 2026, 9:51 AM
I have now added the line for decking on the PA. I will let you know once we get the approval on what they are approving labor wise.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Alix Mongiat
processor • Apr 24, 2026, 10:46 AM
@Matt F @Michelle A This has now been approved for 31 hours for the roof and vents 3 hours for the decking Let me know if you accept these 34 hours total.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13316/13316.pdf
Alix Mongiat
processor • Aug 31, 2026, 8:08 AM
No invoices in GD for these repairs as of right now.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13316/13316.pdf
Processed summary
13316
GRE 8220 • Alix • grand-design
Heat 13 • comments 13 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
No invoices in GD for these repairs as of right now.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13316
GRE 8220 • Alix • grand-design
Heat 13 • comments 13 • blocker Unknown blocker
No invoices in GD for these repairs as of right now.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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