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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13279 • GRE 8220.
Alix Mongiat
processor • Apr 14, 2026, 1:33 PM
@Michelle A This unit also has this recall; 960519 Recalls/Field Campaign - Lippert Solera Awning Weld
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Alix Mongiat
processor • Apr 14, 2026, 1:35 PM
PA 942144 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Michelle Antinoja
dealer or external • Apr 14, 2026, 1:56 PM
@Alix M i WILL HAVE A TECH LOOK IN TO THAT. WERE THEIR PHOTOS NEEDED ON THIS RECALL? iT HAS BEEN COMPLETED SO i WOULD HAVE TO MAKE A NEW WO. wE WILL GET PHOTOS AND A WORK ORDER FOR THE AWNING WELD.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13279/13279.pdf
Alix Mongiat
processor • Apr 14, 2026, 2:17 PM
I have added the instructions for both recalls to this folder. I am not sure if photos are needed for the inspection for frame flex.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13279/13279.pdf
Michelle Antinoja
dealer or external • Apr 14, 2026, 4:35 PM
@Alix M I do not have photos for the inspection. I am waiting on the photos on the awning, and that is affected. SO I will submit those under the other work order with all photos required once I have them. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13279/13279.pdf
Alix Mongiat
processor • Apr 16, 2026, 1:08 PM
@Michelle A From Grand Design: Need photos of the inspection include the pin box
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13279/13279.pdf
Alix Mongiat
processor • Apr 22, 2026, 6:38 AM
@Kaitlyn R I see photos were uploaded on the 16th. Are these all the photo you will be able to provide for this? I wasn't notified they had been added, so just let me know and I can get them added to the PA for you. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Kaitlyn Reinwand
dealer or external • Apr 22, 2026, 1:05 PM
@Alix M YES, FROM WHAT I AM SEEING THE PICTURES PROVIDED ARE WHAT WE HAVE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Alix Mongiat
processor • Apr 22, 2026, 1:58 PM
Thank you. I will add these.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Alix Mongiat
processor • Apr 27, 2026, 12:25 PM
@Michelle A @Kaitlyn R Warranty Repair 1: approved for 0.1 hour for inspection.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13279/13279.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 12:33 PM
@Alix M THIS HAS BEEN COMPLETED. NO PARTS NEEDED. dO YOU NEED A FINAL COPY. NOTHING HAS CHANGED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Alix Mongiat
processor • Apr 27, 2026, 12:34 PM
@Michelle A If nothing has changed, we are good. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Alix Mongiat
processor • Apr 27, 2026, 12:34 PM
@Michelle A I just need the dates please!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13279/13279.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 1:14 PM
@Alix M DATE IN: 3/23/2026 DATE STARTED: 3/27/2026 DATE COMPLETED: 4/13/2026
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13279/13279.pdf
Alix Mongiat
processor • Apr 27, 2026, 1:54 PM
Claim 983625 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13279/13279.pdf
Alix Mongiat
processor • Apr 30, 2026, 11:10 AM
This paid on 4/29/26 on check 650007 for $14
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13279/13279.pdf
Processed summary
13279
GRE 8220 • Alix • grand-design
Heat 18 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/29/26 on check 650007 for $14
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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