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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13262B • GRE 8220.
Alix Mongiat
processor • Apr 7, 2026, 7:55 AM
PA 2632797 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13262B/13262B.pdf
Alix Mongiat
processor • Apr 7, 2026, 8:23 AM
@Kaitlyn R Warranty Repair 1: approved for 0.5 hour pending part return (requested 1 hour) *If you want me to go back for more time, I need more details as the flat rate for this job is 0.5 hour and you requested 1 hour. Warranty Repair 2: noted
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13262B/13262B.pdf
Kaitlyn Reinwand
dealer or external • Apr 22, 2026, 5:18 PM
@Alix M DATE IN: 03/12/2026 DATE COMPLETED: 03/20/2026 PARTS USED: LINE 1 815505013253- AUTO CHANGE REG COST: 61.26 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13262B/13262B.pdf
ANNA FREEMAN
dealer or external • Apr 23, 2026, 3:52 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • Apr 24, 2026, 8:21 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • Apr 27, 2026, 1:56 PM
@Kaitlyn R Part Return Required. Please attach tracking information. Part will be processed when received. Please leave on your side.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • Apr 27, 2026, 1:56 PM
@Kaitlyn R Warranty Repair 1: Part Return Required. Please attach tracking information. Part will be processed when received. Please leave on your side.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • Apr 29, 2026, 8:38 AM
@Kaitlyn R @Michelle A @ANNA F Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13262B/13262B.pdf
ANNA FREEMAN
dealer or external • Apr 29, 2026, 9:43 AM
@Alix M SHIPPED TODAY TRACKING # 1Z03RW629015433175
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • Apr 29, 2026, 11:01 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13262B/13262B.pdf
Matt Ferkey
dealer or external • May 6, 2026, 11:19 AM
@Alix M Anna just brought to my attention that Puma is not even going to come close to covering the cost of the replacement LP regulator. It seems they are using their own supplier cost instead of the supplied invoice from our supplier. It is part of FR policy to allow us to use off the shelf parts and be reimbursed at 30% above cost.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • May 6, 2026, 2:56 PM
@Matt F I just sent you an email with the Off-the-shelf parts policy.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • May 18, 2026, 9:27 AM
This paid on check 3156661 for $111.55
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13262B/13262B.pdf
Alix Mongiat
processor • May 18, 2026, 9:28 AM
Total part cost equals Dealer/Standard price $31.96 (Vendor Price $19.93 + 65% FR parts mark up) + 30% state mark up
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13262B/13262B.pdf
Processed summary
13262B
GRE 8220 • Alix • forest-river
Heat 20 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Total part cost equals Dealer/Standard price $31.96 (Vendor Price $19.93 + 65% FR parts mark up) + 30% state mark up
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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