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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 11 • 1 claims • 39 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13218 • GRE 8220.
Alix Mongiat
processor • Mar 13, 2026, 1:05 PM
@Kaitlyn R How much time are you requesting for Job 1?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Alix Mongiat
processor • Mar 13, 2026, 1:07 PM
@Kaitlyn R I need the estimate for this sublet for this. Just noticed its a sublet. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Alix Mongiat
processor • Mar 13, 2026, 1:12 PM
PA 935335 is in draft status.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 1:46 PM
@Alix M BONNIE IS IN THE PROCESS OF GETTING THE SUBLET FOR YOU.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 1:50 PM
@Alix M sublet has been uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Mar 13, 2026, 2:38 PM
@Kaitlyn R This sublet is not the same amount that is on the WO. Please advise.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 2:56 PM
@Alix M I HAD TO ADJUST IT. IT MARKED IT UP AGAIN. I HAVE ADJUSTED TO MATCH THE SUBLET THAT IS UPLOADED. SORRY ABOUT THAT
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Mar 13, 2026, 3:48 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Alix Mongiat
processor • Mar 19, 2026, 11:44 AM
@Kaitlyn R Job 1: Did you inspect the frame for cracks? What did you find?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Kaitlyn Reinwand
dealer or external • Mar 23, 2026, 12:55 PM
@Alix M we did inspect the frame. We were unable to detect any cracks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Mar 23, 2026, 5:30 PM
Added. Thank you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Alix Mongiat
processor • Mar 25, 2026, 10:29 AM
This is pending management review at GD
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Mar 31, 2026, 8:31 AM
@Kaitlyn R From GD: After Management Review. The sublet invoice has “shackle repair” as the job description. We should ask them to have it updated to state, “weld 6 V-braces to the axle hanger”. They also need to state how many labor hours and their hourly rate on the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Apr 22, 2026, 6:40 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Kaitlyn Reinwand
dealer or external • Apr 30, 2026, 12:32 PM
@Alix M GOING FORWARD I CAN HAVE THEM ADD THE REQUESTED WORDING AND PARTS/LABOR BREAK DOWN. HOWEVER, THEY SHOULD ACCEPT THIS ONE AS IT IS ALREADY SUBMITTED AND WHEN IT WAS SUBMITTED, JUST LIKE THE PREVIOUS CLAIMS, THESE WERE NOT REQUIREMENTS AT THAT TIME. I CAN RECTIFY IT GOING FORWARD, BUT THIS ONE NEEDS TO BE PUSHED THROUGH THE WAY THAT IT IS.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Apr 30, 2026, 12:41 PM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Alix Mongiat
processor • May 5, 2026, 8:47 AM
This is pending management review since 5/1
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Alix Mongiat
processor • May 6, 2026, 2:36 PM
@Kaitlyn R From Grand Design: Could you please confirm if the V-braces were purchased from Grand Design? Please advise the dealer that we can submit the sublet invoice to Lippert, but there is no guarantee that they will accept due to the incorrect job description the invoice provided doesn’t break down part and labor. In the event it is denied, it will also be denied by Grand Design as we are unable to confirm that the correct job was completed due to the job description on the sublet invoice.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 8:05 PM
Matt Ferkey PLEASE SEE GRAND DESIGNS RESPONSE REGARDING THE INVOICES FROM BDT.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Matt Ferkey
dealer or external • May 9, 2026, 2:46 PM
@Alix M the v braces were not purchased from grand design. They are simply steel stock that our welder supplies when doing the campaign.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • May 11, 2026, 8:38 AM
Added notes. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • May 11, 2026, 4:01 PM
@Kaitlyn R @Matt F @Chris B From Grand Design: Lippert will NOT accept the sublet invoice provided due to the labor hours being listed as a Quantity of 1, the job description being incorrect and is not even close to the campaign repair, and there are no parts or part descriptions stating the size, gauge, etc. of the steel used for the repairs. Therefore, they cannot confirm if this sublet is for the repair of the web crack campaign or that the correct parts and part sizing was used. Additionally, if a flat rate code requires a pre-auth to be submitted, the job should NOT be completed until the pre-auth has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Alix Mongiat
processor • May 29, 2026, 8:51 AM
How would you like me to proceed with this one?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Matt Ferkey
dealer or external • Jun 4, 2026, 11:22 AM
@Kaitlyn R any idea if we have or could get any post repair photos proving the correct work was done?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Kaitlyn Reinwand
dealer or external • Jun 4, 2026, 12:27 PM
@Matt F @Alix M I'm pretty sure this unit is actually here right now for other service work. I will run out and see and take the pictures. If it is not I will text the customer to see if he can send us pictures.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Kaitlyn Reinwand
dealer or external • Jun 4, 2026, 1:14 PM
@Alix M PHOTOS ARE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Jun 4, 2026, 1:50 PM
Added to the PA.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/13218.pdf
Alix Mongiat
processor • Jun 5, 2026, 1:06 PM
This is pending management review.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Jun 8, 2026, 1:02 PM
@Matt F @Kaitlyn R @Chris B From GD: After management review: Cannot approve until they can provide an invoice that states the correct repair.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:16 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Matt Ferkey
dealer or external • Jun 23, 2026, 1:38 PM
@Alix M sent dan an email.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:12 AM
@Matt F Did dan ever respond? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Michelle Antinoja
dealer or external • Jul 7, 2026, 10:01 AM
@Matt F DID YOU GET FOLLOW UP FROM DAN ON THIS YET?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Michelle Antinoja
dealer or external • Jul 10, 2026, 12:09 PM
@Matt F UPDATE?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Heidi Huntley
processor • Aug 6, 2026, 12:13 PM
@Matt F any luck getting a corrected sublet invoice? If not, we will have to move this claim to write off and you will have to have the customer return to have the proper recall repair performed as per the manufacturers instructions.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Heidi Huntley
processor • Aug 6, 2026, 12:18 PM
@Matt F any luck getting a corrected sublet invoice? If not, we will have to move this claim to write off and you will have to have the customer return to have the proper recall repair performed as per the manufacturers instructions. Note, Grand Design P&P manual regarding sublet repairs page added to this repair order folder for dealer reference.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Matt Ferkey
dealer or external • Aug 6, 2026, 3:12 PM
@Heidi H - @Randall B has been going back and forth with Dan Kussow. The recall has been completed. Before and after photos have been supplied. Grand design is arguing because the invoice from our sublet provider isnt itemized and the grand design part numbers were not utilized for the repair. All of the required parts are raw steel - which the sublet vendor provided. This entire issue is because they dont like the sublet vendors invoice. On a phonecall, Dan mentioned everything looks correct and they have no concerns with the repairs.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Chris Balderrama
processor • Aug 6, 2026, 3:18 PM
Wow.....ridiculous on GDs part. Especially on a safety inspection/repair.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
iClaims AI
processor • Oct 16, 2026, 11:30 PM
Hi everyone — I reviewed the current work order, all 8 photos, the sublet policy PDF, and the sidebar thread. The RO says no frame cracks were found and the unit was sent to BDT for V-brackets, but the thread says Grand Design/Lippert could not verify the sublet because the invoice described a shackle repair, listed quantity 1, omitted the steel parts/sizes/gauge, and did not separate labor hours and rate. Please obtain a corrected invoice identifying the campaign repair (weld 6 V-braces to the axle hanger), itemizing brace material/size/gauge and quantity, and stating labor hours and hourly rate; confirm whether the braces were purchased from Grand Design. The RO requires photos of any cracks and pre-repair hanger photos showing no V-braces, with no post-repair photos; please confirm these required images are present and identifiable in the folder. The sidebar still showed management review pending and asked how to proceed, so please update the current PA/management decision and reconcile the requested labor/sublet amount with the RO. Thanks. @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13218/13218.pdf
Processed summary
13218
GRE 8220 • Alix • grand-design
Heat 47 • comments 39 • follow-ups 3 • blocker Unknown blocker
Last author processor • iClaims AI
Hi everyone — I reviewed the current work order, all 8 photos, the sublet policy PDF, and the sidebar thread. The RO says no frame cracks were found and the unit was sent to BDT for V-brackets, but the thread says Grand
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 11 • 1 claims • 39 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

13218
GRE 8220 • Alix • grand-design
Heat 47 • last author processor • blocker Unknown blocker
Hi everyone — I reviewed the current work order, all 8 photos, the sublet policy PDF, and the sidebar thread. The RO says no frame cracks were found and the unit was sent to BDT for V-brackets, but the thread says Grand
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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