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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 15 • 1 claims • 28 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13206 • GRE 8220.
Alix Mongiat
processor • Mar 27, 2026, 10:43 AM
@Kaitlyn R @Michelle A Job 1: Is there a case number or anything? What is the complaint and cause with the door? Job 2: What is the cause? Job 4: What was the complaint with the sink? Is there a case number? Can you tell me how much time needed for the sink and how much time needed for the faucet? These should be two separate lines.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/13206/132064.png
Michelle Antinoja
dealer or external • Mar 27, 2026, 11:21 AM
@Alix M door case # 00965547 Job#2: I will get further information from my tech Job#4: I don't have a case number on this. It was not provided by CMR. GD sent part directly to the CMR and we installed. We do not know what the issue was as we only installed it per CMR request. Break down would be 8.5 hr for sink and .5 for faucet.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Mar 27, 2026, 12:12 PM
PA 938266 is in draft status until we get a cause for Job 2.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/13206/13206.pdf
Michelle Antinoja
dealer or external • Mar 27, 2026, 1:37 PM
@Alix M Job #2: tech said they believe that the fan inside the unit is bent. This is a residential stove so we can not pull it apart as we do not do residential appliance repairs here.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Mar 27, 2026, 4:04 PM
PA 938266 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 1, 2026, 1:50 PM
Emailed GD to get an update as this is still in "Open" status and this is business day 4.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 2, 2026, 9:51 AM
@Kaitlyn R Job 1: need all required photos Job 4: please call me on this (James Hite)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 2, 2026, 9:53 AM
@Kaitlyn R Job 1: need all required photos (REQUIRED: PHOTOS OF THE COMPLETE DOOR, PHOTOS OF THE INSIDE HINGE WITH THE DOOR OPEN, MEASUREMENTS OF THE INNER FRAME WIDTH AT THE TOP, THE MIDDLE, AND THE BOTTOM OF THE DOOR, PHOTO OF THE STRIKER PLATE AND LATCH, PHOTOS SHOWING THE DEFECT, AND A PHOTO OF THE COMPLETE ENTRY DOOR VENDOR TAG.) Job 4: please call me on this (James Hite)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Kaitlyn Reinwand
dealer or external • Apr 9, 2026, 9:06 AM
@Alix M per Nate Williams at Grand Design we are to reference this case number regarding the entry door- This is related to GDRV Case # 00965547 per Nate, everything had already been approved through lippert and we were to open the door. the door has already been replaced and there is no way for us to take the pictures at this point. we were told that everything was already approved and we just needed to order the door. i will forward you the email.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Kaitlyn Reinwand
dealer or external • Apr 9, 2026, 9:08 AM
@Alix M i uploaded the email with nate williams
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 9, 2026, 9:22 AM
Added notes and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 13, 2026, 8:17 AM
@Kaitlyn R Job 1: please call me on this - James Hite
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 22, 2026, 6:39 AM
Any update on this?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 12:30 PM
@Alix M @Matt F MATT CALLED JAMES HITE AND HE SAID THAT HE HAD GOTTEN ALL OF THE INFORMATION. HAS THERE BEEN ANY UPDATE FROM GD
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 27, 2026, 12:32 PM
@Michelle A @Matt F This is still showing pending in Grand Design's system stating "Call me on this". I will comment back and see if we can get an update.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13206/13206.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 1:07 PM
@Alix M Thank you! Please let me know what is needed. I will be happy to get this back to Matt is needed.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 2:30 PM
@Alix M is there any update on this? Customer is asking for update on the repairs, and I have nothing to tell him on this as we are waiting for update from them.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 28, 2026, 3:02 PM
@Michelle A No update, Grand Design still has it in "Open" they have been taking roughly 48 hours to process PA's, so hopefully tomorrow if not later today.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Apr 29, 2026, 9:17 AM
@Michelle A @Kaitlyn R Job 1: approved for 1.3 hour Job 2: approved for 1 hour GE Appliances, Recreational Living has approved the following: • 1 hours for labor. • WB21X43689 - COOLING FAN This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed. Job 3: approved for 0.4 hour Job 4: approved for 3.5 hours (requested 9 hour) *sink approved for 3 hours, faucet approved for 0.5 hour Job 5: approved for 1 hour 160032 Lippert will authorize the replacement of leaking jack. The approval will come with 1 hour labor. Dealer is ok to order parts. Case # 6668273 | 938266
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13206/13206.pdf
Kaitlyn Reinwand
dealer or external • Jun 4, 2026, 2:34 PM
@Alix M DATE IN: 02/02/2026 DATE STARTED: 03/20/2026 DATE COMPLETED: 05/28/2026 PARTS USED: JOB 1: 822061882- ENTRANCE DOOR COST: 681.67 QTY: 1 822012709- DIE CUT DECAL COST: 12.50 QTY: 1 JOB 2: 822021893- RANGE COOLING FAN COST: 74.18 QTY: 1 JOB 4 851599003008- NOVAFLEX COST: 7.14 QTY: 1 822050472- FAUCET COST: 62.63 QTY: 1 JOB 5: 8220160363- HYDRAULIC JACK COST: 330.16 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Jun 5, 2026, 11:28 AM
@ANNA F I found all invoices except for the novaflex, which I assume was shop supplies. Let me know if you have one for that or not. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13206/13206.pdf
ANNA FREEMAN
dealer or external • Jun 8, 2026, 12:36 PM
@Alix M It is shop supplies.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Jun 8, 2026, 2:23 PM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Jun 8, 2026, 2:39 PM
Claim 993486 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Jun 11, 2026, 12:48 PM
@Kaitlyn R @Michelle A @ANNA F From GD: Please provide a photo of the vendor etching at the base of the faucet. Please also provide a clear photo of the white number tag on the hoses. (bathroom faucet)
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13206/13206.pdf
ANNA FREEMAN
dealer or external • Jun 11, 2026, 3:14 PM
@Alix M PHOTOS UPLOADED
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Jun 11, 2026, 4:11 PM
Photos added. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.3- Claims Corrected- iCS/Grand Design/13206/13206.pdf
Alix Mongiat
processor • Jun 25, 2026, 9:41 AM
This paid on 6/17/26 on check 657582 for $2,830.02 -part 721893 GD stated a no charge part was sent to the dealership.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13206/13206.pdf
Processed summary
13206
GRE 8220 • Alix • grand-design
Heat 38 • comments 28 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/17/26 on check 657582 for $2,830.02 -part 721893 GD stated a no charge part was sent to the dealership.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 15 • 1 claims • 28 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

13206
GRE 8220 • Alix • grand-design
Heat 38 • last author processor • blocker Ready to close
This paid on 6/17/26 on check 657582 for $2,830.02 -part 721893 GD stated a no charge part was sent to the dealership.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

13206
GRE 8220 • Alix • grand-design
Heat 38 • comments 28 • last actor processor
This paid on 6/17/26 on check 657582 for $2,830.02 -part 721893 GD stated a no charge part was sent to the dealership.
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 13206 • GRE 8220 • heat 38
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