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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
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Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
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Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13204 • GRE 8220.
Alix Mongiat
processor • Feb 2, 2026, 8:59 AM
PA 926839 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Michelle Antinoja
dealer or external • Feb 2, 2026, 12:23 PM
@Alix M Matt wanted me to let you know that this repair is very immediate. It needs to be done as soon as possible. CMR is completely down and needs unit up and running ASAP as they are missing a trip they had planned. We would like to get parts overnighted and such if possible.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Feb 2, 2026, 1:19 PM
I have reached out to Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Feb 2, 2026, 7:16 PM
@Michelle A This has been approved for 4 hours *Please hold all parts for a minimum of 30 days after claim is paid*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Kaitlyn Reinwand
dealer or external • Mar 2, 2026, 1:36 PM
@Alix M WE NEED TO GO BACK AND REQUEST AN ADDITIONAL HOUR OF LABOR TO REPLACE THE CONTROL BOX CIRCUIT BOARD AS WELL. THIS WILL RECTIFY THE CONCERN. WE WERE ABLE TO BYPASS IT IN THE MEAN TIME SO THE CUSTOMER IS ABLE TO USE THE UNIT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 2, 2026, 2:01 PM
I have reached out to Rodney at GD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 4, 2026, 8:41 AM
Sent follow up email.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 5, 2026, 11:09 AM
I have entered PA 933444 for the control box circuit board since Grand Design is not responding to my emails.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 6, 2026, 2:31 PM
@Michelle A I need the full 3 c's for the control box circuit board. I know you are asking to replace it, but we need to know what the complaint and cause are for needing to replace it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Michelle Antinoja
dealer or external • Mar 6, 2026, 3:04 PM
@Alix M cause: after replacing harness and abs control box was still having same issues will need a new 7bway control module board for front ... .for temporary fix we bypassed the lights direct to 7 way for lighting to work (because it was interfering with CMR's plan vacation. )
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 6, 2026, 3:42 PM
Thank you. Added.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 9, 2026, 11:40 AM
I have entered PA 934065 for the control box circuit board since Grand Design is not responding to my emails.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 10, 2026, 11:16 AM
@Michelle A @Matt F Grand Design is requesting photos of the 7way control module board you are requesting to replace.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 10, 2026, 11:25 AM
PA 933444 has been put in pending status for the 7way control module board. This is pending photos of the part needing replaced.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Michelle Antinoja
dealer or external • Mar 10, 2026, 11:33 AM
@Alix M uploaded photos of the board
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 10, 2026, 12:20 PM
@Michelle A They also need to know what testing was done that made you decide the board was bad. Sorry, the email just stated the photos, not the other part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Michelle Antinoja
dealer or external • Mar 10, 2026, 12:41 PM
@Alix M lowered underbelly found clip for harness that goes towards front of camper broken also when testing lights the 7 way gets hot but all exterior lights come on when using left or right brake lights and lights flashing pics taken will need a new 7 way front control module board..... DO THESE NOTES HELP AT ALL? IF NOT, @Matt F MIGHT BE ABLE TO PROVIDE MORE INFORMATION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 10, 2026, 1:35 PM
@Michelle A I will let you know if they come back asking for more information. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Mar 13, 2026, 9:14 AM
@Michelle A The 7way control module board has now been approved for 1 hour. *Please hold all parts for a minimum of 30 days after claim is paid*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Michelle Antinoja
dealer or external • Apr 11, 2026, 12:52 PM
@Alix M DAYE IN:1/30/2026 DATE STARTED: 1/30/2026 DATE COMPLETED: 4/10/2026 PART: WARR01:822000308 - ABS CONTROLLER ASSEMBLY - QTY:1 - PRICE: 597.05 120376 - CONTROL BOX CIRCUTE BRD. ONLY - QTY:1 - PRICE:139.31 JOB#1: 8220430214 - CONTROL BOX CIRCUTE BRD. ONLY - QTY: 1 PRICE:71.92
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 13, 2026, 8:55 AM
@Michelle A @ANNA F I am looking at the freight charges, and it looks like you have full freight billed on invoice 1536699, I only am seeing one of those parts used so I can only claim half shipping/handling. Please confirm only one of those were used (120308 is the only one I see used)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 13, 2026, 8:56 AM
Claim 979965 is in draft status for Warranty Repair 1 until we get clarification on freight.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 13, 2026, 9:00 AM
Claim 979966 has been submitted for Job 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
ANNA FREEMAN
dealer or external • Apr 14, 2026, 7:55 AM
@Alix M @Michelle A Alix you are correct, we did not use harness 120309, we used harness # 120376. Frt on that invoice to claim is $69.49.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 14, 2026, 8:04 AM
thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 14, 2026, 8:08 AM
Claim 979965 has been submitted for Warranty Repair 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:47 AM
Claim 979966 paid on 4/15/26 on check 648332 for $228.23
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:48 AM
Claim 979965 paid on 4/15/26 on check 648332 for $1,380.04
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:49 AM
Adjusted to standard shipping for ABS Controller assembly.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf
Processed summary
13204
GRE 8220 • Alix • grand-design
Heat 34 • comments 29 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
Adjusted to standard shipping for ABS Controller assembly.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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