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Focused evidence thread

Thread evidence for 13181 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Feb 17, 2026, 3:45 PM
@Bonnie K PLEASE UPLOAD THE RECEIPT FROM THE WELDING FACILITY.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 17, 2026, 4:19 PM
PA 930110 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Bonnie Korte
dealer or external • Feb 17, 2026, 4:22 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 19, 2026, 9:49 AM
@Kaitlyn R From GD: please supply in remedy what was done. you will also be required to add before and after photos at claims
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 19, 2026, 9:49 AM
@Kaitlyn R From GD: please supply in remedy what was done. you will also be required to add be fore and after photos at claims
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 10:21 AM
@Alix M THE REMEDY WAS INSTALLING THE V-BRACKETS PER THE TSB- THERE ARE NO BEFORE OR AFTER PHOTOS AS THE WORK WAS COMPLETED BEFORE THE TSB WAS UPDATED TO REQUEST BEFORE AND AFTER PHOTOS. THIS WORK WAS COMPLETED BACK IN NOVEMBER BUT WE HAD TO WAIT FOR THE RECEIPT FROM THE CUSTOMER TO CLAIM THE WORK AS THE CUSTOMER PICKED UP THE UNIT DIRECTLY FROM THE WELDING FACILITY AS WE DO NOT WELDING.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 19, 2026, 10:45 AM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 20, 2026, 9:24 AM
Asked for clarification on this approval, it looks like they approved 3 hours of labor time, not the sublet amount. I will provide information once I get clarification from Tony.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 23, 2026, 8:27 AM
@Kaitlyn R This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Feb 24, 2026, 9:26 AM
@Alix M FOR THE SUBLET AMOUNT? HOW DO YOU WANT ME TO NOTE THIS ONE SINCE IT IS JUST THE SUBLET AND THE CUSTOMER DID IT ALL ON THEIR OWN?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 24, 2026, 9:35 AM
@Kaitlyn R Yes, the sublet amount. Grand Design appears to have it entered incorrectly for the 3rd time. I have reached out to Tony to fix it to match the invoice. Just put the work completed date, which should be the invoiced date. That is all we need here. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Feb 24, 2026, 9:43 AM
@Alix M sounds good! Date completed: 11/3/2025
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 24, 2026, 9:55 AM
Claim 969102 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Feb 26, 2026, 9:29 AM
Grand Design once again requested photos. I added notes in the claim (again) that the repair was done prior to photos been required.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Mar 3, 2026, 8:23 AM
@Kaitlyn R From GD: We would kindly ask that you reach out to the customer to acquire post repair photos to provide as you did not complete the repair or inspect afterward to ensure it met campaign requirement.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Mar 13, 2026, 9:20 AM
@Kaitlyn R Any luck with this?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 9:38 AM
@Alix M NOT YET.. WE'VE HAD NOT GREAT WEATHER FOR GETTING ON THE GROUND UNDER A UNIT.. HAHA. WITH MORE COMING THIS WEEKEND! I WILL MESSAGE THE CUSTOMER AGAIN TO SEE IF THERE IS ANYWAY THAT THEY COULD PUT CARDBOARD OR SOMETHING ON THE GROUND TO GET THE PICTURES.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Mar 13, 2026, 10:05 AM
I will reach out to Grand Design. That is a lot to ask a customer, I think its ridiculous they are even asking the customer to do this to begin with. I will just tell them these photos won't be available until the Spring due to snow and wet ground.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Mar 30, 2026, 2:16 PM
@Alix M ADDED PHOTOS OF THE V BRACKETS INSTALLED
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Mar 30, 2026, 3:00 PM
Claim 977049 has been submitted for payment (This was moved back into PA status since the photos took so long.)
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Apr 7, 2026, 8:54 AM
@Kaitlyn R I need post install photos for ALL brackets please ALSO there are not parts added They said the photos provided are not all the brackets and they need the parts listed separately on the sublet.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Apr 10, 2026, 9:09 AM
@Kaitlyn R I wanted to follow up as they just sent an email asking for the photos of ALL brackets and for the parts and labor to be separated on the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Apr 10, 2026, 9:47 AM
@Alix M THIS UNIT IS GONE.. AND HAS BEEN FOR A WHILE. I WILL REACH OUT TO THE CUSTOMER TO SEE IF THEY CAN AGAIN TAKE MORE PICTURES OF THE BRACKETS. ADDITIONALLY, THE SUBLET RECEIPT IS HOW THE SUBLET SHOP BILLS IT OUT. I WILL REACH OUT TO THEM BUT I AM UNSURE OF HOW THEY WILL DO IT. WE HAVE DONE MULTIPLE CLAIMS NOW FOR THIS SCENARIO AND THEY HAVE NEVER REQUESTED PART NUMBERS. HOWEVER... PER THE TSB NO POST REPAIR PHOTOS ARE REQUIRED SO WE HAVE NOT BEEN TELLING CUSTOMERS THAT IT IS NEEDED. IF GRAND DESIGN IS GOING TO REQUEST THEM FOR EVERY CLAIM, THEY SHOULD UPDATE THE TSB AS THAT IS WHAT WE FOLLOW.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Apr 10, 2026, 11:31 AM
I know, I told them multiple times photos were required. I can tell them again, we will see what they say.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Apr 23, 2026, 11:14 AM
@Kaitlyn R @Matt F I just got an email from Grand Design on this one. Will you please assist me with getting this claim processed?   *LINE 1 I need post install photos for ALL brackets please ALSO there are not parts added
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Apr 23, 2026, 11:15 AM
@Chris B adding you in on this one. I forgot to remind you about this one last week.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Kaitlyn Reinwand
dealer or external • Apr 23, 2026, 11:18 AM
@Matt F THE CUSTOMER HAS THE UNIT AND HASNT RESPONDED TO US YET. ADDITIONALLY, THE TSB STATES THAT NO POST PICTURES ARE NEEDED. THEY ALSO WANT US TO HAVE BDT COMPLETELY CHANGE THEIR INVOICES TO REFLECT PARTS AND LABOR FOR THIS ONE. WE HAVE DONE QUITE A FEW OF THESE CLAIMS ALREADY AND THEY HAVE NEVER MADE A STINK ABOUT IT BEFORE. I DONT KNOW HOW YOU WANT US TO HANDLE THIS.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Matt Ferkey
dealer or external • Apr 23, 2026, 11:37 AM
@Kaitlyn R the "parts" are pieces of steel. BDT provided the required materials as misc. We did not utilize grand designs "part numbered parts" BDT used their own supply of steel matching the requirements of the campaign.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Chris Balderrama
processor • Apr 23, 2026, 11:54 AM
@Matt F Looks like you are going to have to talk to Dan about this one. No photos required, then required after its gone?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • May 11, 2026, 10:24 AM
@Matt F @Kaitlyn R @Chris B From Grand Design: Good Morning Will you please assist me with getting this claim processed?   *LINE 1 I need post install photos for ALL brackets please ALSO there are not parts added
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Jun 23, 2026, 12:58 PM
Following up on this. @Michelle A
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Michelle Antinoja
dealer or external • Jun 23, 2026, 1:25 PM
@Matt F how are we going to proceed on this one?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Matt Ferkey
dealer or external • Jun 23, 2026, 3:16 PM
@Alix M sent dan an email
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Jun 30, 2026, 9:08 AM
@Matt F Did Dan ever respond?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Alix Mongiat
processor • Aug 6, 2026, 1:01 PM
This paid on 6/3/26 on check 655282 for $571.59
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13181/13181 RO.pdf
Processed summary
13181
GRE 8220 • Alix • grand-design
Heat 39 • comments 35 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/3/26 on check 655282 for $571.59
Open claim

Dealer comment scorecard

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