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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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31
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2,225
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1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13179 • GRE 8220.
Alix Mongiat
processor • Jan 9, 2026, 11:26 AM
@Michelle A Please provide complete 3 c's.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 9, 2026, 11:27 AM
@Dustin L Tagging you as well since it looks like you uploaded this. If you could get me the complete information, I can get this entered for you. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 9, 2026, 12:03 PM
@Alix M We are not sure if it is needed on this. The photos provided on the CSC do not show or explain well enough to direct us on the repair or what we are looking for on verification if needed. I am working further with Matt to see if he might have more insight. Also customer is sending further photos of exterior pin box as requested.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 9, 2026, 12:26 PM
@Michelle A Okay, I will enter a PA and ask for further guidance too. If you need further guidance on something, just add that into the correction in the future and I can enter it that way. This WO didn't give me that information, so I didn't know you needed it. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 9, 2026, 12:29 PM
I guess it does say "Inspect for direction", I just didn't read it like that. Sorry!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 9, 2026, 12:29 PM
PA 922056 has been submitted for approval/further guidance.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 9, 2026, 1:03 PM
@Alix M No worries, Matt said they may not be able to tell from the uploaded photos without the pin box photos. They will be sending those today or tonight. So if they don't get uploaded today, it will be Monday.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 9, 2026, 1:16 PM
@Alix M I uploaded the pin box photos as well. Please let me know if anything else is needed.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 13, 2026, 8:16 AM
@Michelle A Here are further instructions as to what they are looking for: This unit is subject to Customer Satisfaction Campaign(s): 920017 - VISUAL INSPECTION Wall Securement Campaign for 18k and up Momentum and Solitude Fifth Wheels ***** You will need to 1st inspect to see if any movement on the inside walls shifting cabinets moving etc****** IF there are then you need to move on to step 2 920018 and check or fix the lag bolts etc step 3 920019- after lag bolts are fixed you will need to check doors make sure they open/close correctly (There are pictures in the TSB that shows what we are looking for ) Please hold parts for 30 days after claim is paid
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 14, 2026, 3:43 PM
@Alix M With this inspection completed, we do not see the unit is affected by the campaign. Do you need an updated work order stating this attached to the folder? At this time we would only be requesting the .1 for inspection per the campaign paperwork.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 14, 2026, 4:00 PM
@Michelle A If you could update the work order, that would be great. I will then get the PA updated and resubmitted for the 0.1 hour. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 14, 2026, 4:16 PM
@Alix M I have uploaded the updated work order
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 14, 2026, 5:30 PM
Thank you! Updated PA and resubmitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 15, 2026, 12:11 PM
@Michelle A This has now been approved. I can submit for payment, just provide the date of completion please!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 15, 2026, 12:27 PM
@Alix M 1/14
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 15, 2026, 12:52 PM
Claim 960058 has been submitted for payment.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 19, 2026, 10:49 AM
@Alix M I added some photos to this folder but the CMR is sending some videos as well. Once I have them I will add and get this moved into the information corrected.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 19, 2026, 11:17 AM
@Alix M i HAVE ADDED THE VIDEOS AS WELL. mOVING TO INFO CORRECTED.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 19, 2026, 11:56 AM
@Michelle A I have sent the videos and photos to Grand Design. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 21, 2026, 12:49 PM
Sent follow up email.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 21, 2026, 1:40 PM
@Michelle A From GD: You will need to add the additional lines to complete this tsb 920018 and 920019 this is added back to pending for you to add and add pictures to the additional lines * I will update the PA once they actually put it back to pending but you need to move to the next step after inspection.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 21, 2026, 1:41 PM
@Michelle A Moving to PA information needed until those next steps are completed and added to the WO.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 21, 2026, 2:16 PM
@Alix M I'm confused as to what lines i'm supposed to be adding. They wanted us to submit per the service campaign... From my understanding this is to be inspected for the service campaign only. If they can shed some light as to what I am supposed to add lines for I can add them. If they are just going to decline the line after all this we will be going after them for the labor of getting additional information. My concerns are because this unit is far out of warranty that they are going to deny and we are going to have over a half hour of time in to this for nothing because they don't cover "diagnostic."
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 21, 2026, 2:35 PM
@Michelle A The instructions are on the TSB and stated above. Here is what you are supposed to do. I have also added Cassi's email into this folder that is telling you to move on to the next steps. This being a TSB, warranty is irrelevant. ***** You will need to 1st inspect to see if any movement on the inside walls shifting cabinets moving etc****** IF there are then you need to move on to step 2 920018 and check or fix the lag bolts etc step 3 920019- after lag bolts are fixed you will need to check doors make sure they open/close correctly (There are pictures in the TSB that shows what we are looking for )
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 21, 2026, 2:55 PM
@Alix M the unit is not here. when we did inspect it, we did not see that the unit had been affected by this as previously noted. We had pushed this through as completed and not affected... we only added more photos per the request of GD. GD told CMR there may be warranty coverage on the nightstands, and requested further photos to be added on this claim. We have not done further inspection on the nightstands, just providing the requested photos for GD per their request. There are no further lines to add. Also do not believe there is further issue stemming from the campaign.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 21, 2026, 4:01 PM
@Michelle A I have reached back out to Cassi at Grand Design to ask for clarification. I will keep you posted.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 22, 2026, 9:23 AM
@Michelle A I have been going back and forth with Cassi at Grand Design- this is her latest; I see the wall panels but need clearer pictures of the nightstands if that is what is in question we would pay up to 6.0 hours for the repair on the wall panels
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 22, 2026, 9:24 AM
@Michelle A I am going to add our communications in this folder, if you could read through them so you understand what is being said.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 22, 2026, 9:25 AM
I am moving to PA information needed. Please provide clear photos of the nightstands and any clarifications you may be able to provide to help assist in getting a better answer from them.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jan 28, 2026, 8:57 AM
@Michelle A Following up on this.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Jan 28, 2026, 11:11 AM
@Alix M i WILL REQUEST FURTHER PHOTOS FROM THE CUSTOMER.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Feb 2, 2026, 1:09 PM
@Alix M please verify that the videos work properly. I am moving to info updated.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Feb 2, 2026, 1:26 PM
I have sent the videos to Cassi at Grand Design. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Feb 2, 2026, 2:55 PM
@Michelle A @Kaitlyn R From Cassi: Yes this qualifies they will need to complete the lines 920018 and 920019 as directed in the tsb they will need to add another line requesting time for the cabinets shifting etc – I need them to complete the rest of the TSB and make sure this goes back into tolerance -I just need time they are requesting to remove the items to get to the lag bolts and then we will figure out what is needed to put back together You will need to add the additional lines to the WO and I can get them entered into Grand Designs system.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Feb 2, 2026, 2:55 PM
I am moving to PA information needed so you can add the next steps of the TSB onto the WO so I can get it entered in GD.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Feb 2, 2026, 2:56 PM
Just a FYI- It looks like the flat rate for 920018 is 5.9 hours
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Feb 2, 2026, 3:18 PM
@Alix M cAN YOU VERIFY WITH HER HOW MANY OF EACH PART i WILL NEED? i AM ASSUMING ONE, BUT i WANT TO MAKE SURE THAT IF ITS MORE THAN ONE EACH i GET THEM ALL ORDERED AT THE SAME TIME,
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Feb 2, 2026, 7:18 PM
@Michelle A From Cassi: I don’t know they will have to tell me based on what they are seeing ?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Feb 5, 2026, 3:21 PM
@Alix M @Michelle A IS WORKING WITH THE CUSTOMER TO FIGURE OUT A TIME FOR THE CUSTOMER TO BRING THEIR UNIT IN FOR US TO FIND OUT THE INFORMATION THAT IS NEEDED.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Mar 3, 2026, 1:35 PM
@Alix M i HAVE UPDATED THIS WORK ORDER AND ADDED FURTHER PHOTOS FROM THE UNIT. pLEASE LET ME KNOW IF ANYTHING ELSE IS NEEDED.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 3, 2026, 2:15 PM
@Michelle A Please review the updated WO and correct it. It looks like there are two of the same line and I need to know exactly what I should be putting in for. One thing says request 5.9 hours for the repairs and then another says 2 hours for batton strips (on two separate lines)
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Mar 3, 2026, 2:42 PM
@Alix M From reading this I am seeing that warr02 is for the actual campaign repair, and warr03 line is for the repairs need caused by the campaign. The campaign repair calls for the 5.8 itself, plus .1 for the door visual inspection. We are asking for approval for the additional 2.0 hr to repair the damages it caused because GD told the customer there may be approval for the damaged caused by the issue. We are recommending putting batton strip over the damaged wall bottoms, but are open to suggestions from the manufacturer if they have a better course of action.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 3, 2026, 3:00 PM
@Michelle A The WO needs to state the campaign repairs you made. I can't just request 5.9 hours with no notes. Please make sure all information is on the WO and I will get this entered for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Mar 4, 2026, 11:13 AM
@Alix M WE JUST GOT THE PARTS IN FOR THE CAMPAIGN REPAIR BUT i WANTED APPROVAL FOR THE OTHER LINE TO GET THAT ORDERED AS WELL IF THEY WILL APPROVE IT. iF THEY ARE NOT GOING TO APPROVE IT i NEED TO PRICE IT OUT FOR THE CMR TO DECIDE IF THEY WANT TO PAY FOR THAT REPAIR OR NOT.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 4, 2026, 11:52 AM
@Michelle A I haven't entered anything because I need to know what the repairs you are making are for the 5.9 hours. They want specifics as they came back last time we tried to tell them "campaign repairs" and they needed to know exactly what was being done. Please provide an updated work order with the actual repairs and I will get this entered for you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Mar 24, 2026, 11:27 AM
@Alix M I just spoke to Grand Design about this unit as we found cracks in the frame. We need to add to the pre auth: 920018- to install the lag bolts and repair the frame (I am working on an estimate from a mobile welder for the welding repair I will upload it as soon as I have it so you can update the pre-auth) 920019- to inspect the compartment doors upon completion of the repairs. Batten strip- we need to add a line for the install of 2 batten strips to cover the damages to the walls on the interior of the unit. We will need to request 2 hours to complete this repair. (there should be a flat rate code for this) the guy at Grand Design did give me a flat rate code to submit additional time for 920018 if it is needed. the flat rate code for that is: 11028 (frame repair). We also need to update the original pre-auth to reflect that items were found for repair code 920017. I will upload a new copy of the work order and updated photos.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 24, 2026, 12:09 PM
@Kaitlyn R Can you label the photos that are the wall panels that are damaged, so I know I am uploading the correct photos to this?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Mar 24, 2026, 1:41 PM
@Alix M I JUST LABELED SOME OF THE PICTURES. THE ONES LABELED "FRAME FLEX" ARE FOR WARR02 THE ONES THAT SAY "LINE 3" ARE FOR THE WALL PANELS/BATTEN
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Mar 24, 2026, 1:52 PM
@Alix M I UPLOADED A COPY OF THE SUBLET ESTIMATE.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 24, 2026, 1:59 PM
Thank you. I think I got everything and I have submitted this for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 24, 2026, 2:17 PM
@Michelle A Vendor is changing the process and wants to inspect/complete repairs by their SRT can you provide the frame data tag and the address the unit is currently located at ?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 24, 2026, 2:18 PM
@Michelle A @Kaitlyn R Vendor is changing the process and wants to inspect/complete repairs by their SRT can you provide the frame data tag and the address the unit is currently located at ?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Mar 25, 2026, 9:38 AM
@Alix M THE UNIT IS LOCATED AT OUR FACILITY: 8220 HWY 13 S WISCONSIN RAPIDS, WI 54494 I WILL WORK ON GETTING THE PICTURE FOR YOU.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Mar 25, 2026, 3:05 PM
@Alix M uploaded the frame tag
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 25, 2026, 6:25 PM
Added. Thank you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Kaitlyn Reinwand
dealer or external • Mar 26, 2026, 10:52 AM
@Alix M CAN YOU INQUIRE AS TO WHEN SRT WILL BE COMING? THIS UNIT IS IN OUR SHOP WITH THE FRONT FILON DOWN TAKING UP A BAY AS THE TECHNICIAN CANT PULL IT OUT WITH THE FILON DOWN- ADDITIONALLY, OUR TECHNICIAN HAS 3 HOURS INTO THIS JOB... FOR THE INSPECTION, REMOVING THE FILON TO INSTALL THE LAG BOLTS (WE DID NOT DO THIS AS WE FOUND CRACKS IN THE FRAME AND CALLED GD PER THE RECALL). WE NEED TO BE PAID FOR THAT.. AS WELL AS PUTTING THE FILON BACK UP PENDING WHEN THE SRT TEAM MAY BE COMING.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 26, 2026, 11:09 AM
I have reached out to Cassi at Grand Design. I will keep you posted.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 26, 2026, 2:12 PM
@Michelle A From GD: They still need the frame tag from the actual frame. -I uploaded the photo you already provided, is there another tag on the frame?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 27, 2026, 6:55 AM
@Kaitlyn R Cassi reached out to the SRT team to get a date. I will keep you posted.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 27, 2026, 6:55 AM
She stated she had everything she needed. Just waiting to see if the SRT team will need to come out and inspect the unit.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 27, 2026, 6:56 AM
She stated she had everything she needed. Just waiting to see if the SRT team will need to come out and inspect the unit.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Mar 27, 2026, 6:58 AM
She has everything she needs, not sure why the PA still states they need the frame tag. Uploaded email stating she has everything.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 1, 2026, 8:51 AM
Sent follow up email.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 1, 2026, 8:51 AM
Sent follow up email.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 1, 2026, 8:51 AM
Sent follow up email.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 7, 2026, 6:57 AM
@Michelle A Michael at Grand Design asked if the unit was on the lot for the inspection from the SRT team. I stated to him that on the PA it says it's be on the lot since 3/25/26 per the comment.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 7, 2026, 6:57 AM
I'll let you know once I hear back from him again.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Apr 7, 2026, 9:21 AM
@Alix M yes the unit is still here on our lot.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 9, 2026, 8:53 AM
@Michelle A Per case file01000079LCI will not need to review okay to proceed with the repairs I have to email as they approved 5.9 hours and not the sublet. I will keep you posted.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 9, 2026, 11:45 AM
@Michelle A This has been approved for the following: Inspection - 0.1 hour Sublet - $1,727 Batten Strips - 0.2 hour (requested 2 hours) Inspect compartment doors - 0.1 hour
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 15, 2026, 12:42 PM
@Matt F I see you mentioned this on the email to Grand Design- this has been approved for the above.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Apr 15, 2026, 2:16 PM
@Alix M So they do not plan to send out SRT team for this unit? We have been waiting on update from them on that. It has been sitting in our shop for a month now and we have been waiting for update. From what we understood, they were sending out the team to do repairs, and now they are saying its been approved. So just would like verification before I tell my tech to proceed on the work.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 15, 2026, 2:43 PM
@Michelle A what is approved is stated above. The only thing we have the dealership doing is the inspection, batten strips and inspection of the compartment doors. The rest was being done by the sublet, which was approved for $1,727. SRT team does not need to look at this based on the comments on the PA. "Per case file01000079LCI will not need to review okay to proceed with the repairs dealer had to sublet out the weld repairs". Sorry if that was the hold up, I thought the approvals was enough to show the SRT team was not coming out.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 15, 2026, 2:44 PM
Added the pre-auth to the folder too in case you wanted to look at it.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Matt Ferkey
dealer or external • Apr 15, 2026, 3:59 PM
@Alix M @Michelle A This needs Inspection - 0.1 hour Sublet - $1,727 Batten Strips - 0.2 hour (requested 2 hours) Inspect compartment doors - 0.1 hour The unit failed the frame flex inspection and also requires the lag bolt campaign for 6.0 hours.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 15, 2026, 4:05 PM
That was my misunderstanding then. I thought the sublet was the lag bolt part of it. I will email GD to re-open this PA and get that entered and explained to them.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 15, 2026, 4:09 PM
@Matt F @Michelle A I need to more clarification on the lag bolt vs the sublet as I don't see them separated on the WO at all which is why I only requested the sublet amount.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 15, 2026, 4:17 PM
@Michelle A Grand Design put this back in pending for me. Please separate the two on the WO and upload and I will get this entered.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • Apr 16, 2026, 9:57 AM
@Alix M UPLOADED UPDATED WORK ORDER FOR YOU
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 16, 2026, 10:23 AM
Added lines for 5.9 hours for the lag bolts. I will let you know once approved. Sorry for the confusion.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:34 AM
@Michelle A @Matt F This has now been approved for the following: 0.1 hour for inspection 5.9 hours for lag bolts $1,727 for sublet 0.2 hour for batten strips 0.1 hour for inspection of compartment doors
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • May 20, 2026, 1:11 PM
@Alix M DATE IN: 1/9/2026 DATE STARTED: 2/18/2026 DATE COMPLETE: 5/12/2026 PARTS: warr02: 146877 - NOVAFLEX SEALANT WHITE - QTY:1 - PRICE:9.28 822061671 - BOLT 1/2 -6 x 5 HEX LAG BOLT ZINC - QTY:6 -PRICE:1.98 8220961661 - BOLT 1/2 - 6 X 3 - 1/2" HEX LAG BOLT ZINK - QTY:6 - PRICE:1.05 @ANNA F CAN YOU UPLOAD THE INVOICE FOR THE NOVAFLEX?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 20, 2026, 1:22 PM
@Michelle A Can you upload the final RO? Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
ANNA FREEMAN
dealer or external • May 20, 2026, 2:23 PM
@Alix M THIS WAS LAST RECEIVED FROM NORTHERN WHOLESALE, I DO NOT HAVE ACCESS TO THIS INVOICE ANY LONGER.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 20, 2026, 4:36 PM
@Michelle A @ANNA F Please provide invoice for sublet. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 26, 2026, 7:57 AM
Following up on this.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • May 26, 2026, 11:17 AM
@Alix M uploaded sublet invoice for you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 26, 2026, 11:34 AM
@Michelle A I need the final RO. Your comment states 6 bolts on each but the invoice uploaded only has 5 each. If you used 6 I need another invoice to claim 1 more of each of them.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 26, 2026, 11:41 AM
I found an invoice that has 1 of each bolt on it for this VIN. I pulled it and added it to the folder.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 26, 2026, 11:46 AM
Claim 990438 has been submitted for payment.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Michelle Antinoja
dealer or external • May 26, 2026, 2:09 PM
@Alix M I have uploaded the final. per the work order they are saying that 6 were used. I am unsure where confusion is on this. Anna will not be in for a few days but I can ask when she is available.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • May 26, 2026, 7:32 PM
@Michelle A The confusion was that you uploaded a sales order with only 5 of the 6. I found the invoices on Grand Design so we are good. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Alix Mongiat
processor • Jun 9, 2026, 9:07 AM
This paid on 6/3/26 on check 655282 for $2,671.27
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13179/13179.pdf
Processed summary
13179
GRE 8220 • Alix • grand-design
Heat 117 • comments 93 • follow-ups 4 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/3/26 on check 655282 for $2,671.27
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