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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13169B • GRE 8220.
Alix Mongiat
processor • Mar 5, 2026, 4:36 PM
PA 2600990 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Alix Mongiat
processor • Mar 9, 2026, 9:56 AM
@Kaitlyn R This has been approved. E Appliances, Recreational Living approves R/R of GE Profile Tankless On-Demand Water Heater (LP) and 2 hours for labor. Please provide the address and phone where the no charge replacement needs to ship. This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Kaitlyn Reinwand
dealer or external • Mar 9, 2026, 10:31 AM
@Alix M the address is: 8220 HWY 13 S Wisconsin Rapids, WI 54494 (715)325-5170
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Alix Mongiat
processor • Mar 9, 2026, 11:44 AM
@Kaitlyn R A no charge warranty replacement order for GE Profile Tankless On-Demand Water Heater (LP) PR60PTLWBU, has been placed and will ship to the address provided. Please allow 1-5 business days for transit. ****Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Kaitlyn Reinwand
dealer or external • Apr 4, 2026, 2:22 PM
@Alix M DATE IN: 03/05/2026 DATE COMPLETED: 03/31/2026 PARTS USED: 677917009992- BUTYL TAPE COST: 7.17 QTY: 1 WATER HEATER WAS SENT NCP @ANNA F CAN YOU UPLOAD THE INVOICE FOR THE BUTYL TAPE PICTURE OF SERIAL TAG UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
ANNA FREEMAN
dealer or external • Apr 6, 2026, 8:07 AM
@Alix M @Kaitlyn R INVOICE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Alix Mongiat
processor • Apr 7, 2026, 8:46 AM
I have reached out to FR to get cost of water heater so we can claim the 30% markup on the NCP.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Alix Mongiat
processor • Apr 7, 2026, 9:36 AM
This has been submitted for payment with 63.80 for part markup on the water heater
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:45 AM
This paid on check 3140366 for $563.34
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13169B/13169B.pdf
Processed summary
13169B
GRE 8220 • Alix • forest-river
Heat 13 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3140366 for $563.34
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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