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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 13164B • GRE 8220.
Alix Mongiat
processor • Dec 17, 2025, 6:26 AM
PA 918462 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13164B/Print Claim 997478.pdf
Alix Mongiat
processor • Dec 22, 2025, 3:17 PM
@Kaitlyn R @Michelle A Warranty Repair 1: approved for 0.1 hour (requested 0.7 hour) Warranty Repair 2: approved for 0.2 hour (requested 0.5 hour). Warranty Repair 3: approved for 0.2 hour Warranty Repair 4: approved for 12 hours (requested 28 hours) Warranty Repair 5: approved for 0.3 hours @Matt F If you want me to send an email on Warranty Repair 4, please provide a breakdown of time as that is a significant gap in time requested vs time approved.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Matt Ferkey
dealer or external • Jan 5, 2026, 12:10 PM
@Alix M That slideroom has a bunch of cabinetry in it that will require disassembly to detach from the floor. We will need to R&I the couch and the refer, possibly the oven. All of the interior fascia will need to be removed to hyper extend the room out of the slide opening. After that, the lower corner trims will need to be removed and the floor removed. At that point, the linoleum will have to be carefully removed to attempt to reuse it. A new floor will need to be manufactured and laminated with plywood, a taper be cut on the interior edge, laminated/wrapped with darco, linoleum installed, then reinstall the slide floor and exterior corner trims. The slide room will go back into the opening, reinstall fascias, reinstall couch and refer, possibly stove.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 5, 2026, 12:36 PM
I have sent Cassi at GD an email requesting the original 28 hours approved and included your notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 9, 2026, 4:03 PM
@Matt F From Cassi: This was approved for 12.0 hours by Michael S as this is flat rate based on the job and the quote by ft for replacing the flooring Let me know if you would like me to respond as I already sent her all the information you stated above. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Matt Ferkey
dealer or external • Jan 9, 2026, 5:23 PM
@Alix M The flat rate is most certainly for a standard slide out that doesn't have a refrigerator or cabinetry that is fastened to the slide floor.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 12, 2026, 8:17 AM
@Matt F I have emailed Cassi with this information. I have also asked her to put the PA back to pending for us so we can add that information into the correction. I would recommend the technicians include all of that information on the WO when we first enter it, it would be helpful to list everything that needs to be R&I in the correction. I will keep you updated with what Cassi comes back with. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 12, 2026, 8:33 AM
I have updated the correction in GD's system. This is now pending review from GD.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Jan 14, 2026, 8:31 AM
@Matt F They have kept this approved at 12 hours; the flat rate for a floor replacement is 5.0 hours an we gave an additional 7.0 for the uninstall reinstall of the appliances so the 12.0 hours will remain approved
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Matt Ferkey
dealer or external • Jan 14, 2026, 3:29 PM
@Alix M Is there a part number for a replacement floor? A replacement floor can not be fabricated and installed in 5 hours. Maybe they are missing the extra time to fabricate the new floor.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 14, 2026, 3:59 PM
@Matt F I have reached out to Cassi regarding this. I will let you know once I hear back from her.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 16, 2026, 9:01 AM
Sent follow up email.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Jan 19, 2026, 7:55 PM
I have sent an email to Grand Design Parts as instructed by Cassi at Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Jan 20, 2026, 4:48 PM
@Matt F @Michelle A Good afternoon!I have listed your requested part information below:B46688 - Floor S/O Assy 124 x 35 TR XplorTo order this we will need to send a print of the floor and have it signed for our team to build it. Please let me know if there is anything else I can assist you with. Thank you and have a wonderful day!***Effective 04/14/2025, there will be a 15% packaging fee on all shipments***** RETURN POLICY – Special Order items are non-returnable/refundable. All stock items will have a 20% restocking fee and you are responsible for return shipping.**
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Jan 20, 2026, 4:49 PM
I am moving to approved- if you need anything further from me, let me know.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Kaitlyn Reinwand
dealer or external • Jan 21, 2026, 11:27 AM
@Alix M Per Matt, please have them sent us the floor print. Also, Please relay to them that we can build the slide floor in 14 hours... it is up to them which will be cheaper ... building and shipping a slide floor or having us build it.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 21, 2026, 12:46 PM
@Kaitlyn R I have sent them an email for this.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 21, 2026, 12:47 PM
Going to move to Pending until I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jan 22, 2026, 10:30 AM
@Kaitlyn R @Matt F I have added the floor print into the folder. They stated it is not very detailed and that they will need to discuss with warranty what they want to approve (you building vs them building/sending parts)
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Jan 22, 2026, 10:33 AM
Moving to Info needed.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Kaitlyn Reinwand
dealer or external • Feb 5, 2026, 3:19 PM
@Alix M HAS WARRANTY COME BACK IN REGARD TO IF THEY ARE WANTING TO SHIP A FLOOR OR IF WE ARE GOING TO BUILD IT? THEIR ANSWER WILL DETERMINE IF WE NEED TO VERIFY THE PRINT OUT THAT THEY PROVIDED OR NOT.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Feb 5, 2026, 4:51 PM
@Kaitlyn R This is approved to have Grand Design build the floor as of right now.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Mar 27, 2026, 8:01 AM
@Kaitlyn R Have you guys had that chance to get the form filled out or how are you proceeding with this?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Kaitlyn Reinwand
dealer or external • Mar 27, 2026, 9:29 AM
@Alix M the form was filled out and returned to Grand Design with the part order. We just received the replacement slide floor just the other day. We will be cycling it back into the shop sometime. Right now we are trying to get through storage service work
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Mar 27, 2026, 10:12 AM
@Kaitlyn R Sounds good. I am moving this to approved -
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Michelle Antinoja
dealer or external • Jun 24, 2026, 9:53 AM
@Alix M DATE IN:12/15/2025 DATE START:12/16/2025 DATE COMPLETED:6/23/2026 pARTS WARR04:822050469 - OSB 23/32 X 35 X 124 PMAXX W/12 BEVEL - QTY:1 - PRICE:187.29 8220201565 - SKI KIT FOR TSB20-1565, 1 SET OF LEFT AND RIGHT, F100287673 & F100287674 - QTY:1 - PRICE: 20.00 - THIS IS LIKE A SHOP SUPPLY, AS WE STOCK THEM. i HAVE ATTACHED INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13164B/13164B.pdf
Alix Mongiat
processor • Jun 24, 2026, 12:10 PM
Claim 997478 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Alix Mongiat
processor • Jul 6, 2026, 5:38 PM
This paid 6/30/26 on check 659639 for $2,315.88
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13164B OEM CB - no response from Grand Design/13164B.pdf
Processed summary
13164B
GRE 8220 • Alix • grand-design
Heat 31 • comments 27 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid 6/30/26 on check 659639 for $2,315.88
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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