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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13157B • GRE 8220.
Alix Mongiat
processor • Dec 8, 2025, 12:10 PM
@Kaitlyn R @Michelle A Do you have a tag for the awning? I need to know brand and M/S numbers. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/Print Claim 967717 (1).pdf
Alix Mongiat
processor • Dec 8, 2025, 12:13 PM
@Kaitlyn R @Michelle A Same with the oven. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/Print Claim 967717 (1).pdf
Alix Mongiat
processor • Dec 8, 2025, 12:14 PM
PA 916501 is in draft status until we get awning and oven tags.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Dec 16, 2025, 8:45 AM
@Kaitlyn R @Michelle A I wanted to follow up on this so we can get this entered for you. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Jan 20, 2026, 1:13 PM
@Michelle A Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Michelle Antinoja
dealer or external • Jan 20, 2026, 1:33 PM
@Alix M GETTING THIS BACK OUT TO TECHS AGAIN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Jan 28, 2026, 8:56 AM
@Michelle A Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Michelle Antinoja
dealer or external • Jan 28, 2026, 11:10 AM
@Alix M I HAVE NOT GOTTEN THIS BACK OUT TO THE TECH AS OF YET.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Kaitlyn Reinwand
dealer or external • Feb 5, 2026, 3:22 PM
@Alix M WE GAVE THIS TO A TECH TODAY TO GET THE REQUESTED PICTURES. WE TOLD HIM WE NEED THEM BY TOMORROW.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Kaitlyn Reinwand
dealer or external • Feb 6, 2026, 10:43 AM
@Alix M uploaded requested photos
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Feb 6, 2026, 1:13 PM
PA 916501 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Feb 9, 2026, 10:16 AM
@Kaitlyn R Warranty Repair 1: approved for 0.1 hour (requested 0.3 hour) Warranty Repair 3: approved for 0.2 hour *Note from GD: Will this fix the problem? Warranty Repair 4: approved for 0.3 hour Warranty Repair 5: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Kaitlyn Reinwand
dealer or external • Feb 9, 2026, 12:46 PM
@Alix M I WILL VERIFY THE CORRECTION FOR WARR03 WHEN THEY RETURN ON FRIDAY 2/13
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Kaitlyn Reinwand
dealer or external • Feb 13, 2026, 10:06 AM
@Alix M YES THAT WILL RECTIFY THE PROBLEM AS THE STRING WILL ALSO SWELL AND SEAL THE AREA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Feb 13, 2026, 10:12 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Michelle Antinoja
dealer or external • Feb 17, 2026, 3:48 PM
@Alix M date in: 12/5 date started:12/8 date completed:12/8 no parts needed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Feb 17, 2026, 4:02 PM
Claim 967717 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • Feb 19, 2026, 1:26 PM
@Michelle A @Matt F This has been Denied- *Per the GDRV Policy and Policy Procedure Manual Section 8.1- All warranty claims must be filed through the Grand Design RV Dealer Portal within 30 Days of the work completed date. Any claim filed beyond 30 days after the work completed date may result in denial.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13157B/13157B.pdf
Alix Mongiat
processor • May 22, 2026, 1:02 PM
This paid on 5/13/26 on check 652371 for $112
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/13157B/13157B.pdf
Processed summary
13157B
GRE 8220 • Alix • grand-design
Heat 21 • comments 19 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 5/13/26 on check 652371 for $112
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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