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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13146B • GRE 8220.
Alix Mongiat
processor • Dec 15, 2025, 12:59 PM
PA 918045 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Dec 16, 2025, 2:25 PM
@Kaitlyn R @Michelle A Warranty Repair 1: denied- GDRV does not putty inside cabinets Warranty Repair 2: approved for 0.2 hour (requested 0.5 hour) Warranty Repair 3: approved for 0.1 hour (requested 0.3 hour) Warranty Repair 4: approved for 1 hour Warranty Repair 5: approved for 1 hour **If you want me to go back for more time on either of the two lines where time was reduced, please provide diagnostics vs labor
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Michelle Antinoja
dealer or external • Mar 27, 2026, 11:35 AM
@Alix M dATE IN: 12/12/2025 DATE STARTED: 12/15/2025 dATE COMPLETED: 3/27/2026 pARTS: WARR04: 822091105 - DIE CUT SIDE #27 RH XPLOR 2021 - QTY: 1 - 18.59 822091104 - DIE CUT SIDE #27 LH XPLOR 2021 - QTY:1 - 18.59 822091086 - DIE CUT SMALL TRANSCEND LEGEND XPLOR 2021 - QTY:1 - pRICE: 21.22 82202362 - DIE CUT SIDE #41 TRANSCEND - QTY:1 - PRICE:23.36 82202117 - DIE CUT TRANSCEND SIDE #34 LH - QTY:1 - PRICE:8.26 822012363 - DIE CUT SIDE #42 TRANSCEND - QTY:1 - PRICE:23.36 822012118 - DIE CUT TRANSCEND SIDE #34 RH - QTY:1 - PRICE: 8.26 INVOICE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 27, 2026, 4:32 PM
@Michelle A I need the decals separated into Warranty 4 and Warranty 5. I do not know which ones go where. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 27, 2026, 4:32 PM
Claim 976787 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 30, 2026, 12:50 PM
@Michelle A @Kaitlyn R I wanted to follow up on this. Are you able to split the decals to the correct line and let me know which goes where? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
ANNA FREEMAN
dealer or external • Mar 30, 2026, 3:05 PM
@Alix M @Kaitlyn R @Michelle A I corrected the decals on the RO and uploaded a final copy. They are as follows: WARR04: 512362, 512118, 591105. WARR05: 591104, 591086, 512363, 512117.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 30, 2026, 3:49 PM
Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 30, 2026, 3:57 PM
@ANNA F The freight on the final RO isn't correct. It looks like they have more invoices listed. I can only claim the $14.03 that is listed on the invoice here.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 30, 2026, 3:57 PM
Claim 976787 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
ANNA FREEMAN
dealer or external • Mar 31, 2026, 7:51 AM
@Alix M CORRECT INVOICES UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 31, 2026, 8:29 AM
I have asked Grand Design to revise the claim back to me. I will update the claim once they do, if they will as it is already approved for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Mar 31, 2026, 8:54 AM
I have updated and resubmitted to reflect corrected invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Apr 2, 2026, 10:13 AM
This paid on 4/1/26 on check 646108 for $485.35 *one of the decals on Warr05 was denied, I am emailing GD to find out why.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Apr 2, 2026, 10:51 AM
The decal that was denied will be paid on claim 977999. Adding email to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Alix Mongiat
processor • Apr 9, 2026, 1:45 PM
977999 paid on 4/8/26 on check 647046 for $21.22
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13146B/13146B.pdf
Processed summary
13146B
GRE 8220 • Alix • grand-design
Heat 20 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
977999 paid on 4/8/26 on check 647046 for $21.22
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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