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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 11 • 1 claims • 41 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13144b • GRE 8220.
Alix Mongiat
processor • Feb 23, 2026, 8:06 PM
@Michelle A Please provide labor times for Warranty Repair 1 and Warranty Repair 3. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Michelle Antinoja
dealer or external • Feb 24, 2026, 9:11 AM
WARR01 - .2 WARR03 - 1.3 HR
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 24, 2026, 9:51 AM
PA 931371 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 25, 2026, 8:35 AM
@Michelle A Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: denied DO NOT CHANGE THE SIZE OF THE FUSE Warranty Repair 3: approved for 0.3 hour (requested 1.3 hour)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Michelle Antinoja
dealer or external • Feb 25, 2026, 8:59 AM
@Alix M how would they like us to proceed fixing the fuse then? Cause if we put the same size back in it will blow again.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 25, 2026, 9:17 AM
@Michelle A I have reached out to John at GD. I will let you know once I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 25, 2026, 9:33 AM
@Michelle A From GD: We need the tech to do some troubleshooting and find the root cause of the issue.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 25, 2026, 9:39 AM
I am going to move this back to PA approved. If the tech goes back in for more troubleshooting, we can add to a new PA as we cannot edit this one anymore.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Michelle Antinoja
dealer or external • Feb 25, 2026, 10:47 AM
@Alix M @Matt F i WAS SPEAKING WITH MATT ON THIS AND HE WOULD LIKE US TO REQUEST A PREAUTH FOR 1 HOUR TO DIAGNOSE THE ISSUE. wE WILL HAVE TO TAKE THE MOTORS OUT AND THEN PUSH THE SLIDE TO SEE WHERE THE HANG UP IS CAUSING THE FUSE TO BLOW. AS IT IS BLOWING ONCE THE SLIDE IS ALMOST ALL THE WAY IN, OR ALMOST ALL THE WAY OUT.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 25, 2026, 11:21 AM
I have reached out to John.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 27, 2026, 8:57 AM
Sent follow up.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 27, 2026, 10:09 AM
@Michelle A @Matt F From John at GD: Thank you for sending this over.   We will normally cover some level of diag IF a manufacturing defect is found. Diag time is “Built into the Flat Rate Code this per our Flat Rate Manual:   Diagnostic Time The times listed for each code include Access, Diagnosis, Removal and Re-Installation, Set-Up, and Testing unless otherwise noted. If you feel the time allowance is inadequate, for a proper review, please provide GDRV with a detailed written explanation and photos to support why additional time is requested. • Diagnostic Time is covered and always taken into consideration at the time of review on a case by case basis. Not all flat rate codes will require diagnosis time. • Straight Time and electrical code submissions should have detailed information and photos to support requested time.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Feb 27, 2026, 10:11 AM
I am moving this back to PA approved.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Kaitlyn Reinwand
dealer or external • Mar 2, 2026, 4:46 PM
@Alix M I HAVE ATTACHED THE TECHNICIANS NOTES BELOW. THE TECHNICIAN NOW HAS 9.5 HOURS INTO THIS JOB.. HE CALLED LCI (CASE NUMBER: 6593775) THEY WENT THROUGH EVERYTHING AND LCI TOLD THE TECHNICIAN THAT THE FUSE THAT IS IN THE UNIT IS TOO SMALL AND SHOULD BE A 30AMP FUSE. I took the fuse panel door off and the manufacturer cracked the fuse box in multiple spots when they installed it. We will need a new fuse box. The wire for the slide is also tied into the refrigerator and from the box it goes into the floor. I inspected the wires and connections inside the unit and then i partially dropped the underbelly and inspected the wires and the both look good. I followed the wires up the ds and i found the controller tucked behind a drawer. The code the controller is flashing is telling me there is a battery fault. I replaced the fuse, ran the slide in and out and this time it didnt pop the fuse. I checked the controller and its not flashing anymore. I ran the slide in and out two more times and the 15 amp fuse didn't blow and no codes flashed on the controller. I ran the slide in a third time and the fuse popped. Everything electrical is good so i thought maybe the slide is binding. There are some metal shavings in between the teeth so i cleaned them out and lubed them. I took the inner columns down so i could inspect the motors and the rear side is so close to the wall i can't get my drill past the facia. Once i got the motors exposed i took them out and inspected them. The slide moves pretty easy manually so its not binding up anywhere. Im not finding any issues so i called LCI to try to get some more information on the slim racks and tech support had me check voltage at the controller without the unit plugged in and the voltage dropped to 11.3 volts. I mentioned the 15 amp fuse that i said was an issue before and tech support instantly started questioning why the manufacturer used such a small fuse and said it should be bigger. If the manufacturer could give me a direction so i dont waste anymore of my time that would be great.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 3, 2026, 8:14 AM
I have reached out to Grand Design on this. I will let you know their response.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 6, 2026, 2:34 PM
I have sent multiple follow ups with no response. I will continue to follow up. @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Matt Ferkey
dealer or external • Mar 6, 2026, 3:30 PM
@Alix M The wiring that grand design ran is large enough to support a 20a fuse. If lippert requires a 30a fuse to the slide controller, we will need to run a larger gauge conductor to the controller.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 6, 2026, 3:49 PM
Added these notes to the email chain. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 9, 2026, 10:01 AM
I am going to enter a new PA for the fuse line as I am not getting a response from Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 9, 2026, 10:08 AM
PA 934003 has been submitted for approval for 9.5 hours for Warranty repair 2.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Chris Balderrama
processor • Mar 9, 2026, 11:11 AM
Matt Ferkey Alix Mongiat This is crazy
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 9, 2026, 11:25 AM
@Matt F I probably should have requested more than the 9.5 hours if you will be needing to run new wiring. Let me know the total time you are thinking so when they come back I can update it.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 10, 2026, 8:14 AM
@Matt F John denied this. I am at a loss on how to proceed as we provided more notes to them. I don't know why he denied it and said in email yesterday that they were sending it to the engineering department.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 10, 2026, 3:08 PM
@Matt F From John Hamilton at GD: Thank you for your request. After reviewing the details, we’re unable to approve coverage under the factory warranty.   PA was sent in on 2/24 and was denied on 2/25, not an approved repair. Diag time will not be covered it was not approved.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 10, 2026, 3:12 PM
@Matt F Let me know if you want me to respond or if you want to bring this to Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 11, 2026, 9:34 AM
I did send John a clarification email as he is saying diagnostics are denied. I laid everything out again and included the denied PA in the email. I asked if the engineering department was still looking into this as a repair still needs to be made/approved.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 12, 2026, 8:45 AM
John stated he sent an email to LCI for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 17, 2026, 11:13 AM
Sent a follow up email to see if John has received a response from LCI.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 23, 2026, 8:34 AM
Sent a follow up email to John again.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 23, 2026, 5:26 PM
@Michelle A @Matt F From John at GD: Good Afternoon,   Response from vendor:   Thank you for the response. We advised the technician that there is a voltage concern, as the voltage was dropping significantly during operation. This voltage issue will need to be addressed, or the fuses will likely continue to blow.Thank you,Teesha G.Lippert Customer Care Representative432-Lippert       What they are saying is they did not tell the tech to change the size of the fuse or the size of the wire.       We must stand by our decision, to deny the request to modify the electrical system.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 23, 2026, 5:28 PM
Moving to approved for Warranty Repair 1.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Matt Ferkey
dealer or external • Mar 23, 2026, 6:14 PM
The voltage drop concern is due to the conductor being undersized. To address the voltage drop will require a replacement of the wire to 10awg as recommended by LCI. 10awg will also support a 30a fuse also recommended by LCI.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 24, 2026, 8:23 AM
Sent your response to John.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 24, 2026, 9:05 AM
@Matt F With LCI saying they never told the dealership to change the size of the fuse or wiring, I am not sure if you would want me to reach out to LCI directly? John didn't acknowledge your response, only gave me the contact at LCI that he was dealing with, which I asked him for because we are getting two different stories from Grand Design and from LCI.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Matt Ferkey
dealer or external • Mar 24, 2026, 9:42 AM
@Alix Mongiat the tech certainly didn't make it up! If you wouldn't mind contacting lci, that could potentially clear up the he said she said.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 24, 2026, 12:26 PM
Sounds good. I will reach out.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 25, 2026, 6:08 PM
@Matt F I just forwarded you the email, but I also added LCI's response to this folder. Moving to PA info needed until we are informed how to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Mar 30, 2026, 12:49 PM
Email sent to John and Dan regarding Lipperts response and Matt's response.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Apr 1, 2026, 8:50 AM
Sent follow up email as we have not received a response.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Alix Mongiat
processor • Apr 2, 2026, 9:48 AM
@Michelle A @Matt F From GD: We could ask the tech to provide a photo of the 12v panel, and a photo showing the controller plug and 12ga wire in one photo.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Matt Ferkey
dealer or external • Apr 2, 2026, 12:00 PM
@Michelle A @Alix M It is somewhat of a long story. Let this one die. Do not submit any photos. Do not respond to the mfg about this one.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13144B - caca dont touch/13144B.pdf
Processed summary
13144B
GRE 8220 • Alix • grand-design
Heat 55 • comments 41 • follow-ups 5 • blocker Unknown blocker
Last author dealer_or_external • Matt Ferkey
@Michelle A @Alix M It is somewhat of a long story. Let this one die. Do not submit any photos. Do not respond to the mfg about this one.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 11 • 1 claims • 41 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

13144B
GRE 8220 • Alix • grand-design
Heat 55 • last author dealer_or_external • blocker Unknown blocker
@Michelle A @Alix M It is somewhat of a long story. Let this one die. Do not submit any photos. Do not respond to the mfg about this one.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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