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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 81/100
Risk pressure 8 • 1 claims • 24 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13131B • GRE 8220.
Alix Mongiat
processor • Feb 26, 2026, 12:35 PM
@Kaitlyn R Photos are required for Job 3.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Feb 26, 2026, 12:41 PM
@Kaitlyn R Job 3: need photos Warranty Repair 1: need photos of tags on the AC units.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Feb 26, 2026, 12:52 PM
PA 2592734 is in draft status until we get requested photos.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 3:57 PM
@Alix M UPLOADED AC TAGS
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 16, 2026, 8:43 AM
@Kaitlyn R Do you have the photos that we requested for Job 3? Thanks! I have added the AC tags.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 16, 2026, 2:12 PM
@Kaitlyn R Job 2- is it a door or framing issues? Warranty 1: denied - DPU unit will not impede performance of the A/C
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Michelle Antinoja
dealer or external • Mar 17, 2026, 11:56 AM
@Alix M PER THE NOTES ITS THE DOOR ITSELF. tHE DOOR IS CUT UNEVEN AND RUBBING AT THE TOP CORNER OF THE FRAME.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 17, 2026, 1:46 PM
@Kaitlyn R From FR: Job 3: photos required.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 19, 2026, 11:48 AM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 25, 2026, 6:19 PM
@Kaitlyn R Job 2: approved for 0.5 hour Job 3: approved for 0.2 hour Job 4: approved for 1 hour *flat rate , this does not need to be r/ri .20 secure wall panel .30 secure wall mount .30 install tv .20 add seam tape (requested 8 hours) Job 5: approved for 1 hour *flat rate per production , install a new wire arm (requested 2 hours) Warranty Repair 1: denied Warranty Repair 2: approved for 0.3 hour flat rate (requested 1 hour) Warranty Repair 3: approved for 0.2 hour *flat rate x2 (requested 0.75 hour) Warranty Repair 4: approved for part only Warranty Repair 5: approved for 0.2 hour Warranty Repair 6: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Kaitlyn Reinwand
dealer or external • Mar 26, 2026, 10:50 AM
@Alix M FOR JOB 4- THE REPAIR THAT THE MANUFACTURER HAS SUGGESTED WILL NOT WORK. THE SUPPORT BEAM THAT THE TV BACKER NEEDS TO BE MOUNTED TO IS TOO LOW. WHEN YOU TRY TO MOUNT THE TV BRACKET THE TOP SCREW HOLES HAVE NOTHING TO BE SCREWED INTO SO THE WEIGHT OF THE TV PULLS IT DOWN AND THE TV DOES NOT CLEAR THE COUNTER BELOW IT. . THE ONLY OTHER THING THAT WE COULD THINK OF IS TO INSTALL A COMPLETED DIFFERENT TV BRACKET THAT CAN BE MOUNTED LOWER BUT THE TV MOUNT FOR THE BACK OF THE TV IS ADJUSTABLE SO WE CAN MOUNT THE TV SLIGHTLY HIGHER SO THAT IT DOES NOT HIT THE COUNTER BELOW IT.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 26, 2026, 11:12 AM
I have reached out to Annette at Forest River. I will let you know her response. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Mar 26, 2026, 2:09 PM
@Kaitlyn R From Annette: We will require photos of the repair ,since it is  in progress , photos should consist of the issues stated below on why the repair did not work
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Kaitlyn Reinwand
dealer or external • Apr 6, 2026, 10:40 AM
@Alix M DOES THAT MEAN THAT WE ARE ABLE TO PROCEED WITH THE COMPLETE REPAIR LIKE WE HAD RECOMMENDED BUT WE NEED TO PROVIDE PHOTOS? NOTHING IS IN PROGRESS... WE DIDNT TAKE THE WALL COMPLETELY APART. THE WALL LOOKS JUST LIKE IT DOES IN THE PICTURES THAT ARE UPLOADED AS FOREST RIVER ISNT GOING TO PAY US TO REMOVE THE WALL TO PROVE ANYTHING FURTHER THAN WE ALREADY DID WITH A SCREW DRIVER SHOWING THAT THERE IS NOTHING BEHIND THE SCREW HOLES TO MOUNT THE TV BRACKET TO. THIS UNIT IS SUPPOSED TO LEAVE ON FRIDAY TO BE DELIERED TO THE CUSTOMER.. WE ARE ON A TIME CRUNCH.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Kaitlyn Reinwand
dealer or external • Apr 6, 2026, 3:54 PM
@Alix M MATT WOULD LIKE THIS PHOTO UPLOADED TO THE MANUFACTURER... THE BLACK CIRCLE **DOES NOT HAVE A BACKER** THE RED CIRCLE DOES HAVE A BACKER. WE CANNOT SIMPLY REINSTALL EVERYTHING. WE WOULD PREFER APPROVAL TO GET A DIFFERENT MOUNTING BRACKET TO INSTALL THE TV. THE CURRECT BACKER WILL NOT WORK AS IT WILL MOUNT THE TV TO LOW AND IT WILL HIT THE COUNTER BELOW IT IF WE MOVE IT DOWN TO HIT THE BACKER.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B UPDATE PICTURE .png
Ashlee Olsen
processor • Apr 6, 2026, 5:11 PM
Notes made in FR email, will update when we have a response. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B UPDATE PICTURE .png
Ashlee Olsen
processor • Apr 6, 2026, 5:13 PM
@Kaitlyn R I have sent these questions and info back to FR. We will update as soon as we have a response back. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Apr 7, 2026, 7:51 AM
@Kaitlyn R From FR: Time authorized is one hour , so even installing a new tv bracket  time is included already , how much more time is dealer requesting ?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Kaitlyn Reinwand
dealer or external • Apr 10, 2026, 9:59 AM
@Alix M THIS ONE IS SO CONFUSING... HAHA. WE GOT A NEW TV MOUNT AND IT WILL WORK. DID NOT REALIZE THAT IS WHAT THEY WERE AUTHORIZING WITH THE ONE HOUR OF LABOR .THE ONE HOUR WILL WORK JUST FINE.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Apr 10, 2026, 10:27 AM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Aug 18, 2026, 4:07 PM
Added invoices from FR that were available.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Aug 18, 2026, 4:12 PM
Claim 2780877 has been submitted for payment for jobs 3, 5 and 6 since they are done and don't require invoices.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Aug 27, 2026, 2:51 PM
Claim 2780877 paid on check 3216368 for $86380
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Alix Mongiat
processor • Aug 27, 2026, 2:51 PM
Claim 2780877 paid on check 3216368 for $86.80
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
Processed summary
13131B
GRE 8220 • Alix • forest-river
Heat 26 • comments 24 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 2780877 paid on check 3216368 for $86.80
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 81/100
Risk pressure 8 • 1 claims • 24 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

13131B
GRE 8220 • Alix • forest-river
Heat 26 • comments 24 • blocker Ready to close
Claim 2780877 paid on check 3216368 for $86.80
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

13131B
GRE 8220 • Alix • forest-river
Heat 26 • comments 24 • last actor processor
Claim 2780877 paid on check 3216368 for $86.80
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 13131B • GRE 8220 • heat 26
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