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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13126 • GRE 8220.
Alix Mongiat
processor • Nov 18, 2025, 10:09 AM
@Kaitlyn R Do you have any photos for either of these lines? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Kaitlyn Reinwand
dealer or external • Nov 18, 2025, 10:28 AM
@Alix M I HAD TO HAVE THE TECH GO TAKE SOME. I GOT SOME OF THE HANDLE BUT NOT OF THE SLIDE OUT.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Nov 18, 2025, 11:05 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Nov 18, 2025, 11:10 AM
PA 912450 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Nov 19, 2025, 11:50 AM
@Kaitlyn R Job 1: denied; npf Job 2: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Nov 19, 2025, 11:50 AM
Sending letter for Job 1. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Nov 24, 2025, 8:56 AM
No response from Grand Design. Moving to approved folder, there is a copy of this in the non compliance folder.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Kaitlyn Reinwand
dealer or external • Dec 1, 2025, 12:54 PM
@Alix M DATE OF COMPLETION: 11/18 PARTS USED: 019079890092 - EXT TUBE 9" W/ HANDLE BAG COST: 5.43 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Bonnie Korte
dealer or external • Dec 1, 2025, 2:06 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Dec 1, 2025, 4:48 PM
Claim 950669 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Dec 11, 2025, 12:17 PM
This paid on 12/10/2025 on check 632246 for $33.15
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Alix Mongiat
processor • Dec 11, 2025, 12:17 PM
Part was reduced to GD cost.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
iClaims AI
processor • Oct 23, 2026, 11:19 AM
TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 13126 / PA 912450 Reviewed the RO, both versions of the request letter, both photos individually and paid claim 950669. The photos show the missing drain-valve handle and the installed replacement, supporting that correction. They do not show or establish the intermittent slideout fault. The RO says the customer resynchronized the slide and the technician could not duplicate the issue. Credit the $33.15 already shown paid on claim 950669 for the handle operation. The diagnostic letter requests 0.3 hour/$42, while the RO bills 0.5 hour/$70 for the slide check; those figures must be reconciled. The RO's $147.38 warranty total less the recorded $33.15 payment is a $114.23 document difference, not a verified current receivable or a single diagnostic demand. Proposed Monday request: review the reasonable diagnostic work performed in response to the customer's documented concern, using the technician's test procedure, actual time and results. Agree the supported time and written reimbursement decision, and reconcile the separate handle labor/parts allowance and any later credits before finalizing the balance. Greeneway should receive fair consideration for necessary diagnosis even where an intermittent concern cannot be reproduced; the evidence must explain the work rather than imply a confirmed defect. Learning: match complaint, tests, results, actual completion date and billed hours on the final submission. Preserve the useful before/after handle photos and add a diagnostic test record for intermittent complaints. @Chris B @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/13126 OEM CB/13126.pdf
Processed summary
13126
GRE 8220 • Alix • grand-design
Heat 15 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 13126 / PA 912450 Reviewed the RO, both versions of the request letter, both photos individually and paid claim 950669. The photos show the mi
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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