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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 15 • 1 claims • 27 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13120 • GRE 8220.
Alix Mongiat
processor • Nov 18, 2025, 11:24 AM
PREAUTH44363 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • Nov 21, 2025, 2:53 PM
@Kaitlyn R This was approved for 0.5 hours (requested 1 hour) in accordance with Keystone's flat rate manual.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • Nov 21, 2025, 2:54 PM
Can the tech provide information as to what he did to attempt to repair? I can go back for more time if we have more information.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • Nov 21, 2025, 2:54 PM
Moving to approved folder for now.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • May 5, 2026, 9:03 AM
@Dustin L Has this work been completed? This has been approved since November 2025. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/13120/13120.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 8:19 PM
Alix Mongiat DATE IN: 11/10/25 DATE COMPLETED: 11/17/26 *****CUSTOMERS UNIT WAS WINTERIZED WHEN THE REPAIR WAS COMPLETED AND WANTED TO WAIT UNTIL SPRING WHEN THEY SUMMERIZED THE UNIT TO VERIFY THE REPAIRS BEFORE THEY GAVE US THE APPROVAL TO SUBMIT. PARTS USED: 846611001230- WATER HEATER RELIEF VALVE COST: 62.72 QTY: 1 ANNA FREEMAN PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/13120/13120.pdf
ANNA FREEMAN
dealer or external • May 8, 2026, 7:44 AM
@Alix M @Kaitlyn R INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 8, 2026, 8:56 AM
Previous PA expired. PREAUTH107508 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 11, 2026, 8:42 AM
@Kaitlyn R @ANNA F This invoice is dated 2026, but you are stating the work was done last year in November. Please advise because if they request an invoice and I provide this, they will deny the claim.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 11, 2026, 8:42 AM
CLAIM105513 is in draft status. Need response to above question.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
ANNA FREEMAN
dealer or external • May 11, 2026, 9:10 AM
@Alix M @Kaitlyn R THE INVOICE IS FOR THE MOST RECENT REPLACEMENT. YOU ARE CORRECT THE LAST TIME WE PURCHASED THIS WAS FROM NORTHERN SO I WOULD NOT HAVE ACCESS TO THAT INVOICE ANYMORE.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 11, 2026, 10:36 AM
@Kaitlyn R Can you upload the final Ro? Thanks! I don't know if I should use the Keystone part number because they will ask for an invoice and the invoice uploaded will not work since the date done is before this part arrived.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 12, 2026, 8:51 AM
Still need final RO.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Kaitlyn Reinwand
dealer or external • May 12, 2026, 3:48 PM
@Alix M UPLOADED FINAL RO
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 12, 2026, 5:44 PM
CLAIM105513 has been submitted for payment. *Freight is not included due to invoice not showing part but also, this part wasn't purchased through keystone and cannot access the correct invoice.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120.pdf
Alix Mongiat
processor • May 18, 2026, 9:14 AM
@Kaitlyn R @Dustin L @Michelle A From Keystone: Hello, to assist KRV with initiating vendor recovery, please provide photo showing the complete defective pressure relief valve. *We have until May 28th to provide this before they deny*
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/13120.pdf
Michelle Antinoja
dealer or external • May 18, 2026, 9:32 AM
@Alix M is this not what they are looking for?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/WO_13120_JOB_1_2025.11.17_09.57.27.jpeg
Alix Mongiat
processor • May 18, 2026, 10:41 AM
@Michelle A They want to see it removed since you stated you replaced it. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • May 18, 2026, 10:41 AM
No, they want it removed since it was replaced with a new one.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/WO_13120_JOB_1_2025.11.17_09.57.27.jpeg
Michelle Antinoja
dealer or external • May 18, 2026, 1:40 PM
@Alix M dustin will follow up on this. thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Dustin Lucas
dealer or external • May 26, 2026, 3:50 PM
There are 3 pictures uploaded one is the broken clamp piece, one is the water heater with pressure relief valve removed and the third is the brass piece in his hand
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • May 26, 2026, 7:30 PM
Added
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • Jun 1, 2026, 9:15 AM
@Kaitlyn R @Dustin L From keystone: Hello, could you please advise that the correct photos of the defective water heater pressure relief valve and model/serial tag from the water heater have been attached to this claim? I am not showing that this water heater was used in this unit. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/13120.pdf
Alix Mongiat
processor • Jun 1, 2026, 9:16 AM
We have until 6/11 to respond before they deny. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/13120.pdf
Dustin Lucas
dealer or external • Jun 1, 2026, 9:57 AM
@Alix Work Order 12831B a previous work order, we removed and replaced a model ST-60 for a model ST-60 as shown in pictures. This is not the original water heater but it is the same brand/model number.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • Jun 1, 2026, 10:35 AM
Thank you! Added notes.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120.pdf
Alix Mongiat
processor • Jul 10, 2026, 8:43 AM
This paid on check 1602820 for $148.10
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/13120.pdf
Processed summary
13120
GRE 8220 • Alix • crossroads
Heat 39 • comments 27 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 1602820 for $148.10
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 15 • 1 claims • 27 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

13120
GRE 8220 • Alix • crossroads
Heat 39 • last author processor • blocker Ready to close
This paid on check 1602820 for $148.10
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

13120
GRE 8220 • Alix • crossroads
Heat 39 • comments 27 • last actor processor
This paid on check 1602820 for $148.10
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 13120 • GRE 8220 • heat 39
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